Documents » dss decission support system.
Abstract: Today’s
support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and
support, many organizations are now turning to knowledge management initiatives like knowledge-centered
support (KCS)—a business process that directly addresses the root causes of
support inefficiencies.
PubDate: 9/5/2007 4:01:00 PM
Abstract: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.
Abstract: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.
Abstract: Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.
Abstract: The benefits of implementing a manufacturing system are well known and well documented, but there are many factors to consider when selecting a system. Companies seeking to automate their manufacturing systems, wanting to upgrade entry-level software, or seeking new technology need to ask themselves serious questions to determine if and what type of enterprise resource planning (ERP) system to get. Learn how to assess if you need a new ERP system for your process manufacturing environment.
Abstract: Have you come to the conclusion that your company needs a supply chain planning system? Do you need to provide management and other key decision makers with reasons why you need a supply chain planning system? One way that a supply chain planning system can help you is by enforcing best practices and processes. Get more details on this and 10 other reasons why you should implement a supply chain system that works for you.
Abstract: As time passes, enterprise resource planning (ERP) systems drift further and further into misalignment with enterprise goals, strategies, and tactics. Eventually your legacy ERP system begins to interfere with your company’s ability to operate efficiently. Examine ERP evaluation criteria and techniques, and equip yourself with the tools and knowledge you need to measure your current ERP system’s effectiveness.
Abstract: 'By itself, the Clientele support component was great; it had consistently done exactly what we wanted it to do over a significant period of time,' says Hooper. 'In choosing the new solution, we knew we needed to integrate it with our support group. Our support group was using a well-tested product that was essentially problem-free. We didn’t have to call Epicor’s support team frequently to help us fix issues, it ran well and we had a lot of confidence in the product.'
Abstract: Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.
Abstract: In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).
Abstract: SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.
Abstract: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.
Abstract: The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
Abstract: In today’s fast-paced business environment, providing customers with timely support when problems occur is critical. But in order to do so, information must be readily available throughout the enterprise. By integrating your customer support, defect tracking development, and knowledge management systems, your business will benefit from improved customer satisfaction and retention, as well as increased staff productivity.
Abstract: As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.
Abstract: If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business. This section reviews the major design factors affecting system usage in a manufacturing environment.
Abstract: If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business. This section reviews the major design factors affecting system usage in a distribution environment.
Abstract: System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.
Abstract: A business phone system is only as effective as its implementation. Despite its streamlined architecture, installing a voice over Internet protocol (VoIP) telephone system can present some challenges. The key to a successful rollout is a well-planned, phased approach. Following these 10 steps can help you lay the foundation for a system overhaul as well as streamline your business communications for many years to come.