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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dss support downloads


How to Evaluate Web-based BI Solutions
Web-based business intelligence (BI) is no longer an anomaly: organizations are ready for BI solutions that go beyond Web portals. However, when selecting Web

dss support downloads  provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business and systems requirements, and that contribute most effectively to superior business performance. Source : Technology Evaluation Centers (TEC) Technology Evaluation Centers (TEC) and Free Evaluation Reports For more informations about TEC's buyer's guide, please click on the following link. Software Evaluation Report (TEC) Resources Related to BI

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » dss support downloads

Alternative Software Support and Maintenance Options


Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.

dss support downloads  Software Support and Maintenance Options Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Read More

Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids


Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.

dss support downloads  Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids Executive Summary When it comes to making decisions using some tool that purports to measure value, it is wise to know something about the tool and what it is measuring, as well as why. Poor measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of Read More

How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

dss support downloads  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

dss support downloads  the Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there Read More

Enterprise Management and Support in the Industrial Machinery and Components Industry


Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for help?

dss support downloads  Management and Support in the Industrial Machinery and Components Industry Industrial machinery and components (IM&C) manufacturers are challenged by global rivalry, industry consolidation, and shrinking margins. And with more manufacturers vying for business, customers are demanding customized products delivered on short lead times—all at lower costs. At the same time, manufacturers are struggling to extend their supply chains to incorporate offshore manufacturing. So where can they turn for Read More

Decision Support Systems -- Overview and Case Studies


Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies.

dss support downloads  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More

Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment


We do not see Sun Solaris administrators implementing any Novell NDS package.

dss support downloads  of Novell's Announced Support for Sun's Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun's newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More

Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture


Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

dss support downloads  Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the Read More

SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
dss support downloads  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Ent Read More

ITO: IT Infrastructure Support Services


Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support.  

dss support downloads  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More

Ten Cooling Solutions to Support High-density Server Deployment


High-density servers offer a significant performance per-watt benefit. However, they can present a significant cooling challenge. Most data centers are designed to cool an average of no more than 2 kilowatts per rack, but many new servers demand over 40. Thus, innovative strategies must be used to properly cool high-density equipment. Read about 10 approaches that can help increase cooling efficiency in your data center.

dss support downloads  Cooling Solutions to Support High-density Server Deployment High-density servers offer a significant performance per-watt benefit. However, they can present a significant cooling challenge. Most data centers are designed to cool an average of no more than 2 kilowatts per rack, but many new servers demand over 40. Thus, innovative strategies must be used to properly cool high-density equipment. Read about 10 approaches that can help increase cooling efficiency in your data center. Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

dss support downloads  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More

SAP Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis


In recent Aberdeen studies focused on sales effectiveness, the importance of providing sales and corporate leaders with real-time intelligence about its business has proven to be a best-in-class attribute. Combining technology with strong analytical capabilities helps top performers achieve better business results. This Aberdeen Analyst Insight addresses the trends among SAPs customers in adopting these practices.

dss support downloads  Customers Support Sales-effective Processes and Technologies with Enhanced Data Analysis In recent Aberdeen studies focused on sales effectiveness, the importance of providing sales and corporate leaders with real-time intelligence about its business has proven to be a best-in-class attribute. Combining technology with strong analytical capabilities helps top performers achieve better business results. This Aberdeen Analyst Insight addresses the trends among SAPs customers in adopting these practices. Read More

SAP and VMWare Expand Collaboration to Bring Support for vSphere in HANA


SAP and VMWare will now offer another deployment architecture for SAP HANA. During the SAPPHIRE NOW conference in Madrid, SAP announced the upcoming availability of SAP HANA on VMWare vSphere 5.1 for testing and development. SAP's customers will have the ability to provide instances of SAP HANA in virtual machines faster, use advanced datacenter capabilities of VMware vSphere such as Dynamic

dss support downloads  and VMWare Expand Collaboration to Bring Support for vSphere in HANA SAP and VMWare will now offer another deployment architecture for SAP HANA. During the  SAPPHIRE NOW conference in Madrid , SAP announced the upcoming availability of SAP HANA on VMWare vSphere 5.1 for testing and development. SAP's customers will have the ability to provide instances of SAP HANA in virtual machines faster, use advanced datacenter capabilities of VMware vSphere such as Dynamic Resource Scheduling and vSphere Read More