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Software Functionality Revealed in Detail
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 dual core computer


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

dual core computer  solutions, which offer the dual advantage of cutting the cost of support while improving the quality of the service delivered to users. In the early 2000s, Forrester Research reported that it costs, in US dollars, about $33.00 to handle a customer inquiry by telephone, $10.00 to handle it by e-mail, and about $1.00 to deal with the question through an online self-service system. Furthermore, by 2010, Gartner projects that self-service interactions will account for 58 percent of all service interactions,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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PTC Windchill Version 9 versus Version 10: Is Version 10 the Most Significant Windchill Release in PTC’s History?


The latest iteration of PTC Windchill (v. 10) for product lifecycle management (PLM) has been described as ‘the most significant Windchill release in PTC’s history.’ In his article, TEC research analyst Gabriel Gheorghiu compares the last two versions of PTC Windchill, and outlines how the functionality enhancements in PTC Windchill 10 make the product suitable for product creation, development, and lifecycle management.

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Computer Associates Jasmineii - When Is A Portal Not Just A Portal?


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Non-restrictive Technology in Computer-based Businesses and Services


Typically, there are two approaches to managing public access and workplace workstations: the lock-down approach, and the reactionary approach. However, despite the variety of public access or corporate computer environments that exist, non-restrictive technology is applicable to all of them. With this technology in place, users can use workstations as they desire, but downtime and technical support costs are eliminated.

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Practical Computer Applications, Inc.


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Hewlett-Packard’s NetServer Division - #3 to Get Ready, or #4 to Go?


Hewlett-Packard is one of the leading computer companies in the world, but they have fallen to fourth place in the Intel-based server market. Will they move back to being a key player, or remain an also-ran?

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Computer Associates Splashes Into the Data Warehousing Market with Platinum Technology Acquisition


Computer Associates DecisionBase is an Extract/Transform/Load tool designed to help in the population and maintenance of data warehouses. First released in March of 1998, the product is geared towards large implementations with the need for metadata management. The current release is 1.9, which is the fourth release of the product.

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Best Practices: Six Questions to Ask Before Moving Core HR into the Cloud


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