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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 duplicate contact record merge


Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

duplicate contact record merge  into a single record. Duplicate records are automatically deleted, and all history and transactions associated with the deleted records are moved automatically to the main record. Another new utility enables the transfer of any data to or from any IMPACT CRM database - not just account records. This tool facilitates the transfer of data from other contact managers or customer databases into IMPACT CRM without losing any history or detail. It also eases the copying of specific accounts between IMPACT CRM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Merchandising Systems

Merchandising systems are the enterprise back and front-office software solutions upon which the majority of retailers rely to manage and support their daily tasks. These systems typically record product performance, which allows buyers to purchase merchandise according to that information and to make accurate merchandise decisions. Moreover, retail systems have capabilities for tracking inventory, capturing sales data, and managing retail prices. 

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

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Six Steps to Manage Data Quality with SQL Server Integration Services


Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

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PeopleSoft's Buying Momentum Goes On. Pageant Participants, Line Up Please! Part 1: Market Impact


The year 2001 was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of generated cash. Its acquisition of Momentum complete, PeopleSoft is poised for further expansion.

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24-7 INtouch


24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue.

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Manhattan Associates Completes Second Quarter On Record Pace


Atlanta-based supply chain execution (SCE) software vendor Manhattan Associates announces its second fiscal quarter results.

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Cezanne HR Time Management


Time is the latest addition to Cezanne HR’s expanding suite of HR software solutions. It allows employees to quickly and easily record how they are using their time across multiple projects and activities, and in multiple companies or countries. Find out how to reduce administration and make time recording and timesheets effortless for employees and managers alike.

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With Record Revenues, AXENT Puts Down a Solid Fist


Cybercrime and information security attacks are not going to go away. AXENT's three protection products, Intruder Alert, Raptor Firewall, and NetProwler contain the most fundamental security protection products that any aspiring Internet company should include in their IT strategy - network based intrusion detection, host based intrusion detection, and an enterprise hybrid firewall.

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Developing an Effective Document/Record Management Strategy for Today's Regulatory Environment


To better understand record management (RM) challenges related to regulatory compliance in the financial services and health care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations understand why the RM team is creating and maintaining new records, and how report management can ease RM compliance challenges.

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Automating & Archiving the Medical Health Record at King Saud University Hospitals


Using start-of-the-art solution based on OpenText Enterprise suite and Microsoft SharePoint, alfanar IT developed and deployed an automated patient electronic medical record (EMR) system for King Khaled University Hospital and King Abdul-Aziz University Hospital, two major healthcare facilities in Saudi Arabia, replacing the legacy system of physical patient files. Read about the automated capabilities of this EMR system.

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