X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 dynamics ax vs nav vs crm


The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3
Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the

dynamics ax vs nav vs crm  orders was introduced with Dynamics NAV 5.0 (mentioned in Part 2), but there is no underlying Windows Workflow Foundation (WF) orchestration engine like it was done within Dynamic GP 10 , Dynamic AX 2009 , and Dynamic CRM 4.0 . Along similar lines, there is the lack of the unified communications (UC) technology to identify users’ presence in real-time, as was done within Dynamic AX 2009 and Dynamic CRM 4.0. The e-mail notification feature from Navision 4.0 (mentioned in Part 2) looks quite pedestrian

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Resource Planning (ERP)

Get a shortlist of ERP solutions based on your company’s needs and characteristics. It’s fast, free, and easy—and you’ll get the results immediately. 

Evaluate Now

Documents related to » dynamics ax vs nav vs crm

Anatomy of a Decision: SAP vs. Oracle JD Edwards EnterpriseOne


There are many reasons beyond purchase price that influence an enterprise application investment decision. In an exploration of JD Edwards EnterpriseOne customers that also considered Microsoft Dynamics, Nucleus found that functionality, reporting capabilities, staff skill availability, and partner and vendor support capabilities were key factors driving a decision to invest in EnterpriseOne. Download the complete results of this analysis now.

dynamics ax vs nav vs crm  that also considered Microsoft Dynamics, Nucleus found that functionality, reporting capabilities, staff skill availability, and partner and vendor support capabilities were key factors driving a decision to invest in EnterpriseOne. Download the complete results of this analysis now. Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

dynamics ax vs nav vs crm  crm systems,best crm system,business crm systems,compare crm systems,crm management system,crm software system,crm system benefits,crm system comparison,crm system copy,crm system cost Read More

Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

dynamics ax vs nav vs crm  crm purchase,crm purchasing,purchase crm software,crm purchase tips,making a crm purchase,crm purchase decision,strategy crm purchase,crm purchase managing Read More

CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

dynamics ax vs nav vs crm  CRM for banks, CRM for banking, CRM insurance industry, financial services CRM, CRM industry, Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

dynamics ax vs nav vs crm  SAP,crm,siebel,microsoft crm,crm software,customer relationship,customer relationship management,microsoft dynamics crm,ms crm,web crm,siebel crm,crm service,crm customer relationship,crm download,small business crm Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

dynamics ax vs nav vs crm   Read More

Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

dynamics ax vs nav vs crm   Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

dynamics ax vs nav vs crm   Read More

Dynamics CRM


Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Dynamics CRM provides enterprise scalability, performance, and flexibility with a choice of on-premise and on-demand deployments.  

dynamics ax vs nav vs crm  CRM Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Read More

Maximizer CRM 12: CRM Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

dynamics ax vs nav vs crm  maximizer crm 12,crm and,at crm,crm crm crm,it crm,crm in,in crm,what is crm,crm crm,crm at,the crm,crm,a crm,crm for,crm a Read More

Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

dynamics ax vs nav vs crm  ssa crm,infor crm epiphany,infinium ssa,crm business solutions,infor erp,crm solutions,ssa systems,infor crm epiphany,crm solutions,crm solution,crm business solutions,business crm software,crm software for managing,crm software product,crm software solution,crm application,crm integration,crm sales,crm implementation,crm installation,crm processes,crm process,software crm help desk,e piphany crm Read More

On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

dynamics ax vs nav vs crm  On-demand CRM,On-premise CRM,on-demand CRM pros and cons,On-premise CRM pros and cons,CRM delivery model considerations,CompareBusinessProducts.com Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

dynamics ax vs nav vs crm  customer intelligence,customer service,consumer relationship system,business intelligence,client relationship management,enterprise relationship management Read More

Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

dynamics ax vs nav vs crm  enterprise crm,what is enterprise crm,small medium enterprise crm company in new york,small enterprise crm,real estate enterprise crm,pricing oracle peoplesoft enterprise crm 8.9,peoplesoft enterprise crm cost,maximizer enterprise crm trio,maximizer enterprise crm,magic quadrant enterprise crm,large enterprise crm solutions,key enterprise crm solutions,goldmine enterprise crm,functionality comparison business to business large enterprise crm suites,free enterprise crm Read More