-
Abstract:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strategy to fend off any intruder to its US market stronghold, especially Microsoft Business Solutions. (...)
Excerpt related to
e bay customer service:
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or
partner for life' strat...
Published:
2002-12-18
-
Abstract:
Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's
CTO discusses the initial technology decisions on which the company's infrastructure is based. (...)
Excerpt related to
e bay customer service:
Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's
CTO discusses the initi...
Published:
1999-12-01
-
Abstract:
Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's
CTO discusses the initial technology decisions on which the company's infrastructure is based. (...)
Excerpt related to
e bay customer service:
Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's
CTO discusses the initi...
Published:
1999-12-01
-
Abstract:
Doing business on the Internet can involve some tricky legal issues. This article will help you understand the kinds of information
you need to provide to your attorney to get the best possible advice on setting up your new Internet business. (...)
Excerpt related to
e bay customer service:
Doing business on the Internet can involve some tricky legal issues. This article will help you understand the kinds of information
you need to pr...
Published:
1999-11-01
-
Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
e bay customer service:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
e bay customer service:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
e bay customer service:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
e bay customer service:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
e bay customer service:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
-
Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
e bay customer service:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
-
Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
e bay customer service:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-fo...
Published:
2003-03-11
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
e bay customer service:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
e bay customer service:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
-
Abstract:
As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish
itself as a more visible/audible force to be reckoned with. It does not intend to remain a tacit mid-market powerhouse any
longer. (...)
Excerpt related to
e bay customer service:
As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish
itself as a more vis...
Published:
2002-12-20
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
e bay customer service:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Dell began shipping its eight-CPU Intel server, the PowerEdge 8450, in late September. This comes on the heels of Compaq's
shipment of its ProLiant 8000 and 8500. (...)
Excerpt related to
e bay customer service:
... has modified to improve its serviceability and to add an improved peripheral bay. ...
from the recent deal with IBM Global Services for customer service and support ...
Published:
1999-09-01
-
Abstract:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptable support and service from their providers within these new arrangements. (...)
Excerpt related to
e bay customer service:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptab...
Published:
2004-02-18
-
Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
e bay customer service:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29
-
Abstract:
After seemingly the successful acquisition of Macola last year, Exact Software continues to build its SME market share by
acquiring Kewill ERP. (...)
Excerpt related to
e bay customer service:
After seemingly the successful acquisition of Macola last year, Exact Software continues to build its SME market share by
acquiring Kewill ERP.
Published:
2002-06-14
-
Abstract:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must rethink the kinds of functions they provide, how best to deliver those capabilities, and what approaches
to take through the channel. (...)
Excerpt related to
e bay customer service:
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing.
Software vendors must re...
Published:
2005-04-01