Home
 > search for

Featured Documents related to » e center



ad
Get Free ERP Systems Comparisons Now

Find the best ERP software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needsquickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » e center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

E CENTER: Call Center Leaders | EFM Center Feedback | EFM Call Center Products | EFM Call Center Improvement | EFM Call Center Managers | EFM Call Center Operations | EFM Call Center Benchmarking | EFM Call Center Training | EFM Call Center Best Practices | EFM Call Center Guide | EFM Call Center Optimization | EFM Call Center Simulations | EFM Call Center Customer | EFM Call Center Consultant | EFM Experienced Call Center | EFM Successful Call Center | EFM Help Center Feedback | EFM Knowledge Center Feedback |
8/3/2009 3:19:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

E CENTER: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

Webtrends Launches Action Center » The TEC Blog
customer relationship management (CRM), etc. Action Center uses Webtrends Streams’ ability to track customer behavior including the number of product views, events, purchases, and abandonment status specific to that individual session. Users can then take appropriate actions based on where the customer is in the buying cycle. A case in point is that of an online customer who abandons a cart. Marketers can engage the customer one-on-one via SMS, e-mail, or social channel to see if they can close that

E CENTER: Action Center, CEM, customer behavior, customer experience, CXM, industry watch, Webtrends, Webtrends Analytics, Webtrends Streams, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-04-2013

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

E CENTER: revenues and enhancing customer experience. Call Center is also known as : contact center technology , Virtual Call Center , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Center Services , outbound call centers , call center crm solutions , CRM , Customer relationship management , telemarketing call centers , Inbound Call Centre , Outbound Call
11/13/2007 5:13:00 PM

Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.

E CENTER: Monitoring Physical Threats in the Data Center Monitoring Physical Threats in the Data Center Source: APC by Schneider Electric Document Type: White Paper Description: Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more
3/9/2009 4:01:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

E CENTER: TEC s Customer Relationship Management Evaluation Center
9/4/2009

TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction – Part II » The TEC Blog
TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction – Part II » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

E CENTER: EIM, enterprise incentive management, sales performance management, varicent, varicent spm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-08-2008

Accounts Payable Takes Center Stage in Cash-constrained Economy
Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their cash management practices are top notch—and are placing renewed focus on accounts payable (A/P). Find out more.

E CENTER: Accounts Payable Takes Center Stage in Cash-constrained Economy Accounts Payable Takes Center Stage in Cash-constrained Economy Source: Anybill Document Type: White Paper Description: Cash is king in today’s difficult economic circumstances. Chief financial officers (CFOs) and other finance executives are under severe pressure to ensure their cash management practices are top notch—and are placing renewed focus on accounts payable (A/P). Find out more. Accounts Payable Takes Center Stage in
8/6/2010 5:16:00 PM

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes.

E CENTER: have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Unified Communications Guide: The Business Case for Unified Communications in the Contact Center style= border-width:0px; />   comments powered by Disqus Related Topics:   Call Center,   Customer Service and Support,  
5/14/2013 3:09:00 PM

TEC Certifies the LogiXML Logi 9 BI Platform in its Business Intelligence Evaluation Center
LogiXML, Inc., the fast-growing leader in interactive, Web-based Business Intelligence (BI), today announced that the company's Logi BI Platform ha...

E CENTER: in its Business Intelligence Evaluation Center TEC Certifies the LogiXML Logi 9 BI Platform in its Business Intelligence Evaluation Center LogiXML has successfully completed the rigorous Technology Evaluation Centers (TEC) certification process that provides an in-depth, interactive process for BI product comparison. McLean, VA and Montreal, QC (PRWeb) April 28, 2008 - LogiXML, Inc. ( http://www.logixml.com ), the fast-growing leader in interactive, Web-based Business Intelligence (BI), today announced
4/28/2008

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

E CENTER: Turn Your Call Center into a Strategic Asset Turn Your Call Center into a Strategic Asset Source: SAP Document Type: White Paper Description: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve
2/20/2009 3:54:00 PM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others