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CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

e crm strategy  new growth More than ever, CRM is critical to an organization's success. After more than a decade of harnessing cost-savings potential to remain competitive in an increasingly global economy, driving growth has replaced cutting costs as the most important goal of most CEOs. Hence, it is no surprise that CRM is back on the agenda of many top executives. To stimulate new growth, organizations worldwide are beginning to explore a more disciplined approach to exploit untapped opportunities and make the most Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » e crm strategy


'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over

e crm strategy  product. On the front end, in the CRM space, there are notable gaps. There is no online, collaborative help afforded customers, either in the sales cycle or in the support cycle. In sales, PeopleSoft does not support Collaborative Web Browsing, any form of Interactive, Guided Selling, Online Chat, Call Me Now functionality, or Voice over IP (VoIP). In support, though there is the availability of an online knowledgebase for researching problems, there, again, are no Chat, Call Me Now or Voice over IP Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

e crm strategy  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

e crm strategy  the right versus the expedient response is taken. CRM is a classic pay-me-now or pay-me-later decision. The challenge is that the pay-me-now part is very visible and the pay-me-later is usually buried in lost productivity, etc. Cheerleader . The CEO must be a very visible advocate and communicator for the initiative. Given these implications, each CEO must assess the opportunity and cost in real terms. CRM can change the performance profile of the organization, but benefits will not be derived by simply Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision

e crm strategy  replace Siebel in J.D. Edwards' CRM arsenal (see related article J.D. Edwards fires Siebel, wants YOU . The Vision  In a statement released on June 20, 2001 J.D. Edwards rolled out its new marketing positioning: it announced their 'Freedom to Choose' business strategy to enable the next phase of e-business: Collaborative Commerce (C-Commerce). C-Commerce would deliver open, collaborative technologies that allow communication among vendors, suppliers and customers the supply chain, thereby maximizing Read More...
Introducing E-learning Across the Enterprise to Accelerate Training and Reduce Costs
MultiCare Health System was overspending on core education processes, and employees and managers were increasingly reporting that education services were

e crm strategy  E-learning Across the Enterprise to Accelerate Training and Reduce Costs MultiCare Health System was overspending on core education processes, and employees and managers were increasingly reporting that education services were difficult to navigate and not aiding them in their work. SumTotal’s Learning Management enabled a substantial transformation for MultiCare: from a virtually nonexistent system to a robust learning management solution that supports the entire enterprise. Read the case stu Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

e crm strategy  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

e crm strategy  Business Imperative during the Economic Downturn . You'll learn how CRM can increase revenues from your existing customer base help you win new business at a far lower cost-of-sale lower costs and drive productivity in your sales, marketing, and customer service departments give senior management more control over the entire operation Get the lowdown on how one tool can help your business simultaneously get bigger and more efficient. Download your PDF copy of CRM: A Business Imperative during the Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

e crm strategy  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Zoho Advances Its CRM Solution with Zoho CRM Document Library
Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant

e crm strategy  Advances Its CRM Solution with Zoho CRM Document Library Zoho has announced the Zoho CRM Document Library —an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document Library ensures correct document versioning and allows users Read More...
Providing Effective E-Learning for an Extremely Large and Global Distribution Channel
When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning

e crm strategy  Effective E-Learning for an Extremely Large and Global Distribution Channel When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%. Read More...
SAP CRM
SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale

e crm strategy  CRM SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management. Read More...
Altrec Takes E-commerce to Extremes
Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's CTO discusses the initial technology

e crm strategy  Takes E-commerce to Extremes Company Overview Altrec.com aims to be the place to go to get the tools information and inspiration to tackle all of your outdoor endeavors. They offer a variety of outdoor clothing and equipment and a full range of information and entertainment for those with an interest in outdoor activities. Interview This interview with David P. Geller, Altrec's CTO, was conducted by TEC's Penny Catz. Mr. Geller was previously Director of News & Entertainment Engineering at Starwave Read More...
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

e crm strategy  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More...

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