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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 e customer relationship management tutorials


Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

e customer relationship management tutorials  information with internal and external teams. Understand that web site development is a divergent process. Customer expectations demand a frequent (several months) renewal cycle of their experience and the change cycle is only a bit shorter than the need allows. Insist that you and your partners share a common vision of: Image and Branding Your customer's expectations Future refresh cycles Transaction growth expectations Assure business continuity contractually and through knowledge transfer. Don't think

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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