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Abstract:
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume
of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing
this influx is to reduce average total e-mail response ti (...)
Excerpt related to
e mail response:
Reducing Total E-mail Response Time. Source ... The key
to managing this influx is to reduce average total e-mail response time.
Learn ...
Published:
2010-08-09
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Abstract:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s
online relationship with customers will be increasin (...)
Excerpt related to
e mail response:
E-mail Response Management. Download Free IT Research Guides on E-mail
Response Management. E-mail inquiries for the customer service sector are
ex...
Published:
2010-03-11
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Abstract:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Excerpt related to
e mail response:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Published:
2000-01-03
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Abstract:
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response
system to decrease escalating support costs. (...)
Excerpt related to
e mail response:
... The e-mail response market is growing rapidly to accommodate
the response needs of both online shoppers and individuals seeking a quick resolution to their ...
Published:
2000-04-05
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Abstract:
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response
system to decrease escalating support costs. (...)
Excerpt related to
e mail response:
... The e-mail response market is growing rapidly to accommodate
the response needs of both online shoppers and individuals seeking a quick resolution to their ...
Published:
2000-04-05
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Abstract:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Excerpt related to
e mail response:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Published:
2000-01-03
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Abstract:
E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of
accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on
e-mail to do business simply can’t afford the negative (...)
Excerpt related to
e mail response:
A New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail.
Source: Sendio. Document Type: White Paper Description ...
Published:
2010-03-11
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Abstract:
From a user perspective there is no user-friendly SPAM blocking solution. (...)
Excerpt related to
e mail response:
... In response to the overwhelming amount of unsolicited e-mail
on the Internet, a volunteer group has arisen to create the " Coalition Against Unsolicited Email ...
Published:
1999-10-01
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Abstract:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today. (...)
Excerpt related to
e mail response:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today.
Published:
2000-09-22
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
e mail response:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
DiscountBeautyCenter.com, an online supplier of brand-name beauty products, wanted to test the viability of using dynamic
content to generate e-mail campaigns. Although the company previously had good results with Listrak’s batch and blast e-mail
campaigns, it hoped that dynamic content e-mail would in (...)
Excerpt related to
e mail response:
... previously had good results with Listrak’s batch and blast e-mail campaigns,
it hoped that dynamic content e-mail would increase customer response and
return ...
Published:
2010-03-11
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Abstract:
E-mail marketing is experiencing dramatic growth as marketers in virtually every industry begin to take advantage of this
power technique that helps to increase revenues and reduce sales costs. Learn how to take full advantage of this high-response,
low cost marketing technique by learning the characteri (...)
Excerpt related to
e mail response:
... Source: Epicor. Document Type: White Paper Description: E-mail marketing
is experiencing dramatic ... how to take full advantage of this high-response, low cost
...
Published:
2010-03-11
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
e mail response:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
e mail response:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
Acquire IT reports in relation to how Internet email works and how to analyze the headers in an email.Free white paper! The
first e-mail programs were created in the late 60s/early 70s—simpler times, when everyone on the network was trustworthy.
Even knowing what we know today about spammers, we still t (...)
Excerpt related to
e mail response:
Acquire IT reports in relation to how Internet email works and how to analyze the headers in an email.Free white paper! The
first e-mail programs w...
Published:
2010-03-11
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Abstract:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today. (...)
Excerpt related to
e mail response:
BoldFish will deliver the message faster and more reliably than any other opt-in mail delivery system on the market today.
Published:
2000-09-22
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Abstract:
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately,
most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs.
This could be a costly mistake. (...)
Excerpt related to
e mail response:
... worldwide impact and forced many businesses to shut down their e-mail
for days ... relies on network operations to survive decide an Incident Response capability
is ...
Published:
2002-05-07
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Abstract:
The Company only operates in England and claims the break-in attempts were only to specific and contained areas. (...)
Excerpt related to
e mail response:
... LONDON (AP) - Thousands of Virgin Net e-mail users were given new passwords
after the company uncovered a potential security breach. Market Impact. ...
Published:
2000-01-23
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Excerpt related to
e mail response:
... Given KANA’s origins in the e-mail response management,
there are many differentiating capabilities there, such as the ability to perform e-mail
routing ...
Published:
2011-07-11
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Abstract:
E-mail Archiving: a Business-critical Application.Secure Documents and Other Package to Use In Your Complex System of E-mail
Archiving: a Business-critical Application. Small and medium businesses are especially vulnerable to disruptions caused by
e-mail loss, compliance demands, and the threat of e-disco (...)
Excerpt related to
e mail response:
E-mail Archiving: a Business-critical Application.Secure Documents and Other Package to Use In Your Complex System of E-mail
Archiving: a Business-...
Published:
2010-03-11