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e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

e service  Business Service Provider Evaluation & Selection e-Business E. Robins - August 10, 2000 Introduction Good morning everyone, my name is Dr. Eddie Robins and I am TechnologyEvaluation.com's Chief Scientist. I head up the E-Commerce Service Provider research area. This morning we're going to discuss a proven, best of breed methodology for evaluating and selecting a Digital Business Service Provider (DBSP). During the presentation, we will use TechnologyEvaluation.Com's patented online selection engine, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » e service


E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

e service  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but

e service  Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail J. Diezemann - June 7, 2000 Case Study Summary: Sometimes when you start out on a journey, a guide can direct you to a destination quite different from the one to which you originally had set course. Such is the case for CommerceScout, a dot-com located in Seal Beach, California. Their destiny was forever altered when they enlisted the services of Read More...
Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service
There are hundreds of anti-spam and anti-virus products designed to defend against unwanted e-mail. These solutions can take the form of software, appliances

e service  introduced the first web-based email service to the Internet in 1995 and in 1996 released the first commercial-managed messaging service, which they grew to over 30 million customers supporting 60 million messages a day. They established MX Logic in April 2002 and later that year launched its flagship Email Defense Service, designed to protect businesses of all sizes against email attacks including spam, viruses, worms, unwanted content and email flooding. MX Logic's focus on innovation led to the launch Read More...
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

e service  entitled end-users. Additionally, the entitlement service allows administrators to manage the number of licenses available to the organization. Administrators now have a view into how many titles were taken and how many licenses remain. Hosting & Delivery The iContent Service hosts all customer eLearning content, including vendor- and custom titles. The content is hosted within the iContent infrastructure, which is backed by Akamai's Global Content Distribution Network (CDN) . Again a CaaS model is Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

e service  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

e service  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

e service  the coke machine?). Another existing application is GM's OnStar service that can notify a GM service center automatically if an air bag deploys in the car, and locate the car through its GPS system. Remote sensing and data will eventually play a major role in the agricultural industry. A corporation could, for example, monitor the micro-status of animal stock or crops on every ranch it owns or has an interest in, or various marts specific to an area can arise. One existing market is for farm equipment Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

e service  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

e service  Power of Web Self-Service In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

e service  and the need for efficient service parts management in these sectors has become critical. One estimate is that in India, revenues from after-sales service in the automobile industry does not contribute more than 10 percent of the total revenues for the manufacturer. Contrast this with figures of more than 50 percent in countries like the US. These facts indicate that there is huge potential for manufacturers. A Brief Case Study from India A tractor and farming equipment manufacturer had been struggling Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

e service  a very real sense, each service is a building block upon which improvements can be made over time as business situations may change or new supporting technologies become available — leading to the next, better service. The life and life-cycle concepts apply in almost every circumstance of a designed or implemented product or service. For example, a car was designed, built and delivered — constituting a product life. Implementing lessons learned during the car's life stages led to an improved version Read More...

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