Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
e synergy versus sap
control, etc.; Customer Servic e - call management, field service management, case handling, customer survey forms, information technology (IT) services request, etc.; Human Resources - new hire setup requests, training enrollment, certification alerts, etc.; and Sales - lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with some of Webcom's ResponsAbility specific and general workflow/BPM offerings' value propositions