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Software Functionality Revealed in Detail
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 e technical phone support flow chart


When Small Business Packages Have Enterprise Appeal
As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct

e technical phone support flow chart  whereby firms develop NetSuite expertise and then assist clients decide which applications best suit their requirements. Obviously the most significant difference between a NetSuite Solution Provider and a typical reseller is that there is no sale . In all other respects, the NetSuite Solution Provider is a trusted business partner and advisor. NetSuite also supports an Alliance Partner Referral Program whereby the partner refers users to NetSuite, but does not provide technical expertise. Finally

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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E-procurement RFI/RFP Template

Buying Entity Features, Selling Entity Features, Consulting services, Marketplace, Asset Management, Product Technology  

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Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

e technical phone support flow chart  project manager must have enough technical experience to do their job, but not necessarily write hundreds of lines of code. If your project manager does not have the technical skills to solve technical issues, you should make sure other people in your team can. A strong technical developer would complement a less technical project manager. Next, acquire a senior developer with over five years experience in development and knowledge of query tools such as Access, SQL or PLSQL, programming best practices, Read More

A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

e technical phone support flow chart  addition, Surado's Web Self-Servic e module provides a channel for clients to access an Internet knowledge base search as well as conduct self-service ticket submission and review. Key metrics are displayed in graphical form, and can provide managers with the information necessary to make rapid decisions regarding re-deployment of resources to the most urgent support areas. Performance gauges (such as support metrics by urgency, touch point, area, type, and support groups) provide managers with the Read More

11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

e technical phone support flow chart  manufacturing, from programmers to executives? Do you have complete access to technical service groups, the National Helpline, Software Consulting Services and the Installation and Upgrade Support Group? With that depth, you can have confidence that the system will fit your needs both now and in the future and that they know how to help you move from an old system and processes to an extensible enterprise software infrastructure. Criteria 7 : Stacking the Technology Odds in Your Favor As a manufacturer, Read More

Working Together More Efficiently: Mapping Out the Company’s Business Processes


Enterprises must collaborate or they will surely stagnate. Guarded proprietary information has given way to collaborative approaches where information is shared both inside and outside the enterprise’s walls. To survive, an enterprise must be flexible enough to collaborate externally with suppliers and partners while fostering the same environment with its employers.

e technical phone support flow chart  For example, a support employee can answer a customer's questions and be responsible for assessing technical tips for accuracy before they appear on the customer Website. Every role has a specific set of tasks and responsibilities associated with it. It is also possible to give more than one person the same role, thus creating teams of employees with the same rights. This plays an important role in the possibilities extended ERP offers for workflow manage- ment and assignment of tasks. Establishing Read More

Buyer’s Guide to Business Phone Systems


Purchasing new business phones often coincides with a major change of direction at most companies. Choosing between a business Voice over Internet protocol (VOIP) system and other types of business phone systems often requires analysis of users’ needs and understanding of a company’s goals. Read here to know why expert business phone system buyers recommend focusing on four major areas of the decision-making process.

e technical phone support flow chart  Guide to Business Phone Systems Purchasing new business phones often coincides with a major change of direction at most companies. Choosing between a business Voice over Internet protocol (VOIP) system and other types of business phone systems often requires analysis of users’ needs and understanding of a company’s goals. Read here to know why expert business phone system buyers recommend focusing on four major areas of the decision-making process. Read More

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

e technical phone support flow chart  new releases that offer enhanced technical and functional capabilities. If users usually adopt these software enhancements, then this section of the S&M agreement enables them to extend the business value and technical viability of the applications. Based on the extent of modifications the user enterprise has made to the system, the cost of accepting a new release varies considerably, and this cost directly impacts the relative value of the new release (see The Old ERP Dilemma—Should We Install The New Read More

Insider’s Guide to Cisco VoIP Phone Systems


Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer.

e technical phone support flow chart  Guide to Cisco VoIP Phone Systems Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer. Read More

Providing Effective E-Learning for an Extremely Large and Global Distribution Channel


When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%.

e technical phone support flow chart  Effective E-Learning for an Extremely Large and Global Distribution Channel When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%. Read More

Four Keys to Choosing Your Next Business Phone System


When Voice over Internet protocol (VoIP) first emerged on the market a few years ago, buyers were concerned about maintaining the quality of phone connections. Now that VoIP has proven itself as reliable, choosing the right business phone system comes down to understanding how specific features can make your company more profitable. Read this white paper to recognize the most vital features of any business phone system.

e technical phone support flow chart  Keys to Choosing Your Next Business Phone System When Voice over Internet protocol (VoIP) first emerged on the market a few years ago, buyers were concerned about maintaining the quality of phone connections. Now that VoIP has proven itself as reliable, choosing the right business phone system comes down to understanding how specific features can make your company more profitable. Read this white paper to recognize the most vital features of any business phone system. Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

e technical phone support flow chart  Developments for a Vendor-neutral Third Party Support and Maintenance Provider Rimini Street, a successful third party provider of support and maintenance (S&M), has managed to establish a growing client base for its service lines in a relatively short time. For more information on Rimini Street, please see part one of this series Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? In December 2006, Rimini Street announced delivery of its year-end processing Read More

Introducing E-learning Across the Enterprise to Accelerate Training and Reduce Costs


MultiCare Health System was overspending on core education processes, and employees and managers were increasingly reporting that education services were difficult to navigate and not aiding them in their work. SumTotal’s Learning Management enabled a substantial transformation for MultiCare: from a virtually nonexistent system to a robust learning management solution that supports the entire enterprise. Read the case study.

e technical phone support flow chart  E-learning Across the Enterprise to Accelerate Training and Reduce Costs MultiCare Health System was overspending on core education processes, and employees and managers were increasingly reporting that education services were difficult to navigate and not aiding them in their work. SumTotal’s Learning Management enabled a substantial transformation for MultiCare: from a virtually nonexistent system to a robust learning management solution that supports the entire enterprise. Read the case stu Read More

6 Signs That You Need to Upgrade Your Business Phone System


In 6 Signs that You Need to Upgrade Your Business Phone System, you'll find 6 key questions to ask about your company's current phone system.

e technical phone support flow chart  Signs That You Need to Upgrade Your Business Phone System 6 Signs That You Need to Upgrade Your Business Phone System Your business phone system is a vital communications link for your company's customers, suppliers, employees, and investors. But is it helping your company grow and prosper—or standing in its way? Fortunately, there's an easy way to find out. In 6 Signs that You Need to Upgrade Your Business Phone System , you'll find 6 key questions to ask about your company's current phone system. The Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

e technical phone support flow chart  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

eCo Specification Bridges E-commerce Language Barrier


The eCo specification from CommerceNet will help E-commerce sites find each other and determine each other's E-commerce standards and trading practices.

e technical phone support flow chart  Specification Bridges E-commerce Language Barrier Event Summary CommerceNet, an industry working group focused on E-commerce, has issued a specification for a protocol that can be used to increase interoperability between E-commerce partners. The specification, dubbed eCo, defines the ways that businesses post information about themselves. Using eCo, a business could post a description of itself in a standard form that could be found via searching, both by people and by intelligent agents. Information Read More