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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » ebay customer service


Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

ebay customer service  , Dell , and eBay . Figure 1 Moxie Software recently launched its Social Knowledgebase product (see here ), which combines knowledge management technology with free enterprise collaboration apps (see here ). With this product, Moxie bridges the gap between knowledge workers and contact center professionals by giving enterprises the ability to tap into the collective knowledge of their employees to enhance customer service—providing the right answers to customers, faster (see figures 2 and 3). In the Read More...
Ariba and hybris Partner
SAP companies Ariba and hybris Software announced the pairing of hybris Commerce Suite with the Ariba Network commerce platform. As of today, hybris offers pre

ebay customer service  struck a deal with eBay to help its users improve their spot buys and control maverick spend in their organizations. Read More...
How EBay Secured the World’s Largest Online Marketplace
Download your pdf copy of ebaysecuring the world''s online marketplace today.

ebay customer service  was able to provide eBay with an overall faster, simpler, and cheaper security system. With worldwide partner networks and nearly half a million merchants making all or most of their living by selling on eBay, network security is an absolutely critical consideration. Find out why QualysGuard ended up being the winning choice for eBay''s security requirements. Download your PDF copy of eBay—Securing the World''s Online Marketplace today.   For assistance, please contact customer service. Hours: 8:00 AM to Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

ebay customer service  Yahoo , iTunes , eBay , and Amazon.com , the vendor has devised the idea of The Business Web. The Business Web is an applications universe that is a stark contrast to the traditional software model, which relies on monolithic providers controlling the pace of innovation, and has customers waiting impatiently for new features and upgrades and responsible for their own integration and implementation. The Business Web is comprised of a network of on-demand applications, services, components, and development Read More...
Epicor Introduces Commerce Connect Platform for Epicor ERP 10
Epicor introduces Epicor Commerce Connect, an e-commerce platform management solution for B2B and B2C companies. Find out how the solution enables companies to

ebay customer service  connector to the popular eBay Magento open commerce platform that is developed, implemented, and supported by Epicor. Fully integrated to the also recently unveiled Epicor ERP version 10 , the solution eliminates the need to maintain a separate product database and provides streamlined access to ordering, product, or account information including customer specific pricing, inventory levels, marketing, and customer service processes—all in real time using ERP data that can be viewed online. Additionally, Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

ebay customer service  Field Service Management ,FSM Read More...
eBay Looking For Sun Block?
The now-infamous 1999 shutdowns of the eBay website has led them to consider alternatives to their current Sun infrastructure.

ebay customer service  Looking For Sun Block? eBay Looking For Sun Block? R. Krause - May 26, 2000 Event Summary In the wake of last year''s highly publicized, extremely embarrassing outages at their online auction site, eBay has put out for bid a special contract for its infrastructure/back end. The present supplier, Sun Microsystems, is not a shoo-in for the contract, and is expected to face stiff competition in the form of Unix systems from Compaq, HP, and IBM. The main eBay servers are Sun''s E10000 Starfire , their largest Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

ebay customer service  Service-oriented Architecture and Its Impact on Small Manufacturers Made2Manage ERP is following the Microsoft development roadmap to execute an SOA initiative. We take advantage of state-of-the-art tools, such as Visual Studio 2005, to develop our SOA architecture. Source : Consona/Made2Manage Systems Resources Related to Understanding Service-oriented Architecture and Its Impact on Small Manufacturers : Service-Oriented Architecture (SOA) (Wikipedia) Understanding Service-oriented Read More...
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

ebay customer service  Ltd. Selects IFS for Service Management DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

ebay customer service  Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

ebay customer service  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

ebay customer service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...

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