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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ebay customer service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

ebay customer service  , Dell , and eBay . Figure 1 Moxie Software recently launched its Social Knowledgebase product (see here ), which combines knowledge management technology with free enterprise collaboration apps (see here ). With this product, Moxie bridges the gap between knowledge workers and contact center professionals by giving enterprises the ability to tap into the collective knowledge of their employees to enhance customer service—providing the right answers to customers, faster (see figures 2 and 3). In the Read More

Epicor Introduces Commerce Connect Platform for Epicor ERP 10


Epicor introduces Epicor Commerce Connect, an e-commerce platform management solution for B2B and B2C companies. Find out how the solution enables companies to provide rich customer experiences throughout the typical order life cycle—and beyond.

ebay customer service  connector to the popular eBay Magento open commerce platform that is developed, implemented, and supported by Epicor. Fully integrated to the also recently unveiled Epicor ERP version 10 , the solution eliminates the need to maintain a separate product database and provides streamlined access to ordering, product, or account information including customer specific pricing, inventory levels, marketing, and customer service processes—all in real time using ERP data that can be viewed online. Additionally, Read More

Telecom Re-invention: Optimizing the Online Customer Experience


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ebay customer service  online marketplaces such as eBay has turned them into mainstream outlets. User generated support networks and forums deliver support messages in a way that empathises with the needs of others—suppliers only need to participate with occasional expert comment and moderation rather than dominate. Just as other groups of influencers and business partners, such as resellers, are regarded as part of the sales channel, so too should social networks. This means they should be supported, encouraged and rewarded Read More

How EBay Secured the World’s Largest Online Marketplace


Download your pdf copy of ebaysecuring the world's online marketplace today.

ebay customer service  was able to provide eBay with an overall faster, simpler, and cheaper security system. With worldwide partner networks and nearly half a million merchants making all or most of their living by selling on eBay, network security is an absolutely critical consideration. Find out why QualysGuard ended up being the winning choice for eBay''s security requirements. Download your PDF copy of eBay—Securing the World''s Online Marketplace today.   For assistance, please contact customer service. Hours: 8:00 AM to Read More

Software as a Service for Customer Relationship Management and Sales


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ebay customer service  Yahoo , iTunes , eBay , and Amazon.com , the vendor has devised the idea of The Business Web. The Business Web is an applications universe that is a stark contrast to the traditional software model, which relies on monolithic providers controlling the pace of innovation, and has customers waiting impatiently for new features and upgrades and responsible for their own integration and implementation. The Business Web is comprised of a network of on-demand applications, services, components, and development Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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Service-oriented Architecture-Savior or Nemesis?


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ebay customer service  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More

5 Key Steps to Make Field Service Profitable


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Customer Communications Management: Maximize CEM Results with Interactive Content


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This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

ebay customer service  Communications Management: Maximize CEM Results with Interactive Content Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. Read More

DSL Ltd. Selects IFS for Service Management


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IFS Field Service Management


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ebay customer service  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More

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Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

ebay customer service  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More