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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ecommerce hosting service


Using ERP to Deliver Ecommerce for Engineer to Order Companies
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase

ecommerce hosting service  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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CIOs Need to Be Held Accountable for Security


As systems, networks, and websites suffer new magnitudes of Denial of Service attacks, malicious network scans, and network intrusions, organizational CIOs need to be held accountable for information security.

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80 Million Ways to be Agile


On July 26, 2000, Agilera, an application service provider (ASP), announced the signing of a definitive agreement for $80 million in its second equity financing. Agilera will use the financing to fuel the expansion of the company’s general operations, including the development of its operations centers and the expansion of its business model.

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USinternetworking: One Suite ASP


USi Delivers Complete Set of ASP Enterprise Solutions for Buying and Selling over the Internet.

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Content as a Service: a New Model for E-learning Content Delivery


How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be hastily rounded up and integrated with the organization's learning management system (LMS)? On the surface, this appears to handle the situation, but this is far from the case. Find out why content-as-a-service is a superior solution for effective online training.

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Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

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3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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