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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 economic letter support sample


Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

economic letter support sample  driving the initiative. The economic downturn has fueled interest in SLM as a means to justify expenses and at the same time cut costs because of the increased visibility into technology usage. The single largest challenge for implementing SLM is lack of know-ledge. It is difficult for most IT professionals and leaders to make a shift from their traditionally technical role to a service orientation. IT and business line managers everywhere are looking for guidance and best practices that can assist in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Small Business Software (SBS) RFI/RFP Template

General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing,  Product Technology  

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True Digital Dashboards and Support Strategic Effectiveness


Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization.

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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
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How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

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Dell Unveils Internet-Enabled Customer Support Strategy


Dell Computer announced its plans to provide Internet-based, automated customer support.

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SAP Defies Economic Slowdown, For Now


In January, SAP announced upbeat results for Q4 2000, in contrast to the current market slowdown. However, 8% license revenue growth in North America is much less compared to recent reports from its direct competitors, indicating a possible loss of market share and the fact that not all troubles have been left behind.

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What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

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New Mobile Apps and Platform Support for Windows 8 from SAP


The co-located SAPPHIRE NOW and SAP TechEd event in Madrid was the place for SAP to annnounce its plans to deliver six new mobile applications for the recent release of Microsoft's Windows operating system, as well as forthcoming support for Windows 8 apps development within the SAP Mobile Platform. The Windows 8 apps are planned to be available for download from both Windows and SAP Stores. The

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The Total Economic Impact of Conformiq Tool Suite


When Forrester Consulting examined the total economic impact of Conformiq Tool Suite (CTS) for one large-scale user, the results were clear: a risk-adjusted 396% return on investment and 3.5-month payback period. With a new single framework for software testing, the user also improved test suite maintenance efficiency and gained agility in test model creation and modification. Learn more about the benefits CTS could bring to your company.

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Hanging on the Telephone: Antivirus Cold-calling Support Scams


Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

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