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Yet Another Crumby Cookie Story
Take a company with a simple and honest business model but without all of its privacy policies clearly stated and a second company which a gift for hyperbole

ecrm articles  using a variety of eCRM packages. Whereas a website would probably get the data from its web logs, Coremetrics obtains it by having the site embed a JavaScript tag (called a beacon or web bug ) on every page. This tag sends page and cookie data to Coremetrics' servers. Like any ASP, Coremetrics provides websites with the ability to incorporate an important function without the need to make a large up-front investment in licensed software and installation services. Interhack Corporation is a provider Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » ecrm articles


Remedy Corporation: Poised for a Comeback?
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by

ecrm articles  the two newest applications eCRM and eProcurement. In 1999 46% of revenues came from partners. Most revenues outside the United States come via partner relationships. Over 90% of customers renew their maintenance agreements on a yearly basis. Figure 3 Remedy has some noteworthy financial credentials. It has a healthy 13% profit margin (19% operating margin) and boasts an excellent average collection period of 72 days. However, some recent trends bear watching. The ratio of net income to net sales Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over

ecrm articles  Services Automation ), and eCRM (portal-based sales and support) on the front end, Human Resources and Financials in the middle, and Supply Chain Management (including eProcurement and Supplier portal technology) on the backend, it looks, breadth-wise, that PeopleSoft has the Collaborative Commerce game covered, with the notable exception of Channel Management. When we look at individual components and compare horizontal functionality with best-of-breed competitors in each segment, we find holes, Read More...
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

ecrm articles  where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an Read More...
ROI Systems, Inc.: Will Slow and Steady Remain in the Race?
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior customer support, with modest

ecrm articles  potential alliance candidates for eCRM functionality are GoldMine, Pivotal, or SalesLogix, while Adexa, WebPLAN and Synquest are candidates for a SCM alliance. Within the next 3 years, more than 90% of ROI's revenues will still come from the North American market (70% probability). Due to increasing competition and visibility from its publicly traded competitors with significant resources, we believe that the company will have to decide to either go public (25% probability) or to seek additional capital Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

ecrm articles  IMPACT CRM and IMPACT eCRM This is Part 1 of a two-part analysis of recent news from Tier 2 and Tier 3 ERP vendors.   Part 2 will discuss the market Impact and makes User Recommendations. Frontstep Capacity Promiser On March 19, Frontstep, Inc. (NASDAQ: FSTP, www.frontstep.com ), a prominent global mid-market provider of business applications and services for manufacturers and distributors, announced the release of Frontstep Capacity Promiser , which is devised to allow companies to automate the Read More...
ACCPAC -- Being Much More Than Meets The Eye Part Three: Market Impact
ACCPAC has lately been making big strides to extend its reach and turn into a full-fledged comprehensive e-business software provider for small and medium

ecrm articles  ACCPAC Exchange , ACCPAC eCRM , ACCPAC Warehouse Management System , ACCPAC ePOS , Simply Accounting , FAXserve and ACCPAC Messenger products. Further, through its ACCPAC Online hosting service, which was launched in 2000 and which is based on CA's Unicenter TNG infrastructure, the company also offers applications using an applications service provider (ASP) model, giving its solution providers more options as they look to tailor solutions that best fit customers' needs. The ACCPAC Online Preferred Read More...
Business Finance
Business Finance is a news source for finance executives. The company produces white papers, articles, videos, and newsletters. Its topics include corporate

ecrm articles   Read More...
Process ERP vs. Discrete ERP Differentiation
People often ask us

ecrm articles  ERP vs. Discrete ERP Differentiation People often ask us what's the difference between process and discrete ERP? We model both systems in such a way that they share many common components, nevertheless process manufacturing industries have unique requirements that differ from discrete manufacturing industries. Here's a rough overview of the difference. A quick definition from APICS (The Association for Operations Management) describes discrete manufacturing as The production of distinct items Read More...
Enabling Security in the Software Development Life Cycle
When companies discover new security vulnerabilities, they must retrofit the affected software with an appropriate patch and fend off the wrath of customers

ecrm articles  Security in the Software Development Life Cycle Enabling Security in the Software Development Life Cycle If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic Hailstorm has been architected to address the security issues through the complete software development life cycle (SDLC) . It provides a development environment for applications security architects to build policies that define how applications are to be tested. Source Read More...
Six Steps to Manage Data Quality with SQL Server Integration Services
Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business

ecrm articles  Steps to Manage Data Quality with SQL Server Integration Services Melissa Data's Data Quality Suite operates like a data quality firewall ' instantly verifying, cleaning, and standardizing your contact data at point of entry, before it enters your database. Source : Melissa Data Resources Related to Six Steps to Manage Data Quality with SQL Server Integration Services : Data quality (Wikipedia) Six Steps to Manage Data Quality with SQL Server Integration Services Data Quality is also known as : Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled an interesting portfolio of

ecrm articles  Infrastructure: The Party Has Started ASP Infrastructure: The Party Has Started A. Turner - July 7, 2000 Event Summary On June 14th, Nortel Networks introduced an application service management and integration solution that will enable service providers to offer hosted eBusiness applications to businesses and deliver end-to-end applications management to the desktop. Called the Nortel Networks Preside Managed Application Services Platform, the solution is designed to enable service providers to deliver Read More...
Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers
Hospitals around the world are facing increased pressure to improve operations from multiple directions. Legal requirements, aging populations, and an ever

ecrm articles  Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is Read More...
Partner Performance Management
For many retailers, the transition to global sourcing and demand-driven inventory models creates both opportunities and challenges. Supply chains are becoming

ecrm articles  Performance Management Partner Performance Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with every facet of their business communities. By standardizing and automating mission-critical business interactions, companies can dramatically reduce the complexity and c Read More...
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

ecrm articles  Challenges: Avoid the Pitfalls Large scale change may be organizational, such as outsourcing, downsizing, or mergers or on a smaller scale such as conflicts between individuals, teams, departments or other groups. Our change management consultants focus on clarifying the rational for the change, communicating the change processes and the desired outcomes. Source: Estrella Partners Group LLC Resources Related to Outsourcing Challenges: Avoid the Pitfalls : Outsourcing (Wikipedia) Outsourcing Read More...

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