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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ecrm companies


Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

ecrm companies  Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. What is eCRM? Cu

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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The Importance of Server Robustness in CRM


In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.

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The MicroStrategy/ Intelligroup ASP


MicroStrategy Announces ASP Alliance: Intelligroup to Deliver MicroStrategy's Intelligent E-Business™ Solutions to Small and Midsize Businesses.

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Astute Solutions


Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM. Astute helps its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Astute''s customers include industry leaders such as McDonald''s Corporation, Michelin North America, Levi Straus & Co., The Kroger Co., Georgia Pacific, and L''Oreal USA Products, Inc. Astute has strategic relationships with technology leaders such as Avaya (recently spun off from Lucent Technologies) as well as Interactive Intelligence, further broadening its product lines. Astute is recognized as a leader in the eCRM industry and was awarded the Ernst & Young "Entrepreneur of the Year" award and Business First Newspaper''s "Fast 50" award which recognizes 50 of the fastest growing companies in Central Ohio.

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Lipstream Speaks to Kana


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Debunking the Top Three Myths of Business Intelligence for Midsize Companies


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ERP for Small and Midsized Companies: Time for a Decision


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