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The Importance of Server Robustness in CRM
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on

ecrm definition  market. Even though Wintouch eCRM is confined to the IBM iSeries, it can leverage the performance reputation of IBM servers to gain prominence in the market. Product Definition and Market Impact Touchtone's application service provider (ASP) solution, Wintouch eCRM, is a Java-powered, enterprise-wide customer service, sales force, and marketing automation software suit for iSeries platform. Touchtone is a member of IBM partner network and has therefore taken the IBM path by developing a native OS/400 CRM Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ecrm definition


ACCPAC -- Being Much More Than Meets The Eye
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have

ecrm definition  ACCPAC Advantage Series. ACCPAC eCRM On December 20, ACCPAC announced that it has acquired eWare Limited , an Ireland- based developer of CRM software. Since a private label version of the eWare software, ACCPAC eCRM , has been actively marketed by ACCPAC for the past 18 months under an OEM (original equipment manufacturer) agreement with eWare, the product will continue to be marketed as ACCPAC eCRM. Ivan MacDonald, eWare President and CEO, Greg Casey, eWare Executive Vice President, and Alan Wyley, Read More...
Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in

ecrm definition  for the CRM and eCRM suites; as a Canadian company, Maximizer's policy is to price the product offering in Canadian currency locally, and in USD internationally. Maximizer Software covers the spectrum from the needs of small- and medium-sized businesses, to divisions of large enterprises with two different products: Maximizer Enterprise 8 (the complete CRM package), and Maximizer 8 (the contact manager). Maximizer Enterprise 8 is available in two flavors: the CRM suite that uses a traditional Windows Read More...
CRM: What Is It and Why Do It? Part One: Historical Background
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that

ecrm definition  where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

ecrm definition  addition to the IMPACT eCRM option, significant new features in IMPACT CRM 3.5 include: Business Process Automation -- IMPACT CRM 3.5 features a built-in Process Definition Language (PDL), a new table-based tool for modeling complex business processes. Syspro touts PDL expands the use of IMPACT CRM beyond traditional CRM to true computer aided management. Using PDL, businesses can, e.g., automate the following functions: Automatically trigger processes; Automatically generate alerts to employees and Read More...
Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success
New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster

ecrm definition  Information Management: Strategy, Best Practices, and Technologies on Your Path to Success Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is Read More...
Secure Managed File Transfer with BizLink
Part of the BizManager product suite, BizLink is an enterprise-level electronic data interchange (EDI) solution and business-to-business (B2B) gateway. It’s

ecrm definition  Managed File Transfer with BizLink Secure Managed File Transfer with BizLink If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with every facet of their business communities. By standardizing and automating mission-critical business interactions, companies can dramatically Read More...
ScotiaMcLeod
Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank

ecrm definition  ScotiaMcLeod If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Maximizer Software is the leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. Our news releases, media headlines, product reviews and awards reflect the leadership position that Maximizer’s products have held in the CRM industry for 20 years. Source : Maximizer Read More...
The 'Joy' Of Enterprise Systems Implementations Part 4: User Recommendations
System integration service provider selections and project planning should involve the same amount of due diligence as business IT strategy definition and

ecrm definition  'Joy' Of Enterprise Systems Implementations Part 4: User Recommendations The 'Joy' Of Enterprise Systems Implementations Part 4: User Recommendations P.J. Jakovljevic - July 12, 2002 Executive Summary What has long been a general feeling based on rumors, news headlines and some casual survey reports hidden within analyst houses' vaults and largely inaccessible to mass audience owing to exorbitant subscription fees, has recently been confirmed in a more tangible manner. Namely, many major companies are Read More...
Product Development and Portfolio Management RFI/RFP Template
Corporate Objectives Definition, Portfolio Definition, Product Investment, Product Investment Scoring, Portfolio Balancing, Product Investment Monitoring

ecrm definition   Read More...
Mistakes in Performance Management
Performance reviews are typically based on the definition of what an employee was originally hired to do. However, appraisal systems fail to address the fact

ecrm definition  in Performance Management Mistakes in Performance Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. PeopleStreme Human Capital provides Performance Management software for aligning employee performance appraisal to the strategic plan. Available globally, the software utilizes performance objectives aligned with strategic key performance indicators. Source : PeopleStreme Resources Related to Mistakes in Performance Read More...
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

ecrm definition  Es of CRM The Three E's of CRM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Technology Solutions Company (TSC) is a leading products and services company focused on digital healthcare and manufacturing and served by EXOGEN, a wholly owned subsidiary of TSC. Our unique solutions leverage our exclusive intellectual property and patent pending technologies to help our customers drive growth and attain operational efficiencies. We Read More...
Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

ecrm definition  Mining: The Brains Behind eCRM Data Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for Read More...
What Matters Most: An Interview with Jeffrey Hollender
Jeffrey Hollender has a broader definition of the Value Chain that includes the true end-to-end responsibilities as well as sustainability, a term (if you are

ecrm definition  Matters Most: An Interview with Jeffrey Hollender Interview - Introduction Recently we talked to Jeffrey Hollender, CEO of Seventh Generation (an environmentally responsible producer of home products), and author of What Matters Most [1] . This is an important book that discusses corporate responsibility from both the angles of financial and environmental. For us supply chain people, Jeffrey Hollender has a broader definition of the Value Chain that includes the true end-to-end responsibilities as Read More...
IP Telephony 101: The Utter Beginner’s Guide
Telephony. Sounds harmless enough.First, a definition from Merriam-Webster: “the use or operation of an apparatus (as a telephone) for transmission of

ecrm definition  Telephony 101: The Utter Beginner’s Guide Telephony . Sounds harmless enough. First, a definition from Merriam-Webster : “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect . Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through no real fault of their own). 7 Steps to a Successful IP Telephony Read More...

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