ECRM Vendors

Lipstream Speaks to Kana

by L. Talarico ... Live Voice allows CRM vendors to voice enable websites and CRM applications. ... Lipstream offers Live Voice to CRM vendors in two packages: ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... some. These vendors include: Frontstep with Frontstep Capacity Promiser; Frontstep CRM; Syspro Group with IMPACT CRM and IMPACT eCRM. ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k - 2002-04-19 Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... When the concepts of CRM and e-business melded together there was a short period of e-madness where vendors talked about eCRM and e-everything. ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08 Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

PowerCerv Facing Another Stormy Season

by P.J. Jakovljevic ... eCRM is the Web enablement of CRM functions. ... the company's latest value proposition, but avoid selecting it without looking at what the other vendors have to ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/09/news_analysis/NA_BA_PJ_09_12_00_1.asp - 14k - 2000-09-12 Summary: PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the se

The Importance of Server Robustness in CRM

by Mukhles Zaman ... daily struggle for survival in the IT world, the new motto of vendors is to ... Wintouch eCRM is a hosted CRM solution designed by Touchtone Corporation to run on ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k - 2004-06-15 Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

MicroStrategy Manages Your Customer Relationships And Its Own

by L. Talarico ... All other vendors' fiscal year ends 12/31. ... Furthermore, because eCRM 7 is a re-write over eCRM 6 the risks of implementing software that has not been generally ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_15_00_1.asp - 12k - 2000-12-15 Summary: MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

Symix Expands Its Product Offering While Remaining Profitable

by P.J. Jakovljevic ... subsidiary, Front Step, Inc., and the pending acquisition of eCRM vendor Profit ... its offering by both acquisition and partnering with best-of-breed vendors. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/02/news_analysis/NA_BA_PJ_02_28_00_1.asp - 9k - 2000-02-28 Summary: Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ('PSI'), it had partnered with Software Plus, and its financial results for the second quarter and six months ended December 31, 1999.

The Mid-Market Is Consolidating, Lo And Behold

by P.J. Jakovljevic ... Nevertheless, the need for providing a full, comprehensive eCRM suite rather than an ... The two vendors may indeed marshal a powerful back-office and front-office ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k - 2001-05-11 Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few month

Siebel Enters Smaller Markets in a Big Way

by L. Talarico ... develops eBusiness Customer Relationship Management (eCRM) software primarily for companies with ... market also comes from other top-tier CRM vendors utilizing an ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_21_00_1.asp - 9k - 2000-08-21 Summary: Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

PowerCerv Finally Overpowered By The '02 Hurricane Season Part 2 ...

by P.J. Jakovljevic ... eCRM is the Web enablement of some CRM functions featured within ERP Plus ... The current market trend is towards vendors that can provide comprehensive solutions ... http:/.../Research/ResearchHighlights/Erp/2002/10/news_analysis/NA_ER_PJ_10_29_02_1.asp - 16k - 2002-10-29 Summary: Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for enhancing PowerCerv product lines for a foreseeabl