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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ecrm vendors


Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2: Market Impact
Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D

ecrm vendors  Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2: Market Impact Market Impact The erstwhile frenzy of enterprise applications software company mergers and/or acquisitions was not exactly a big surprise, as consolidation is normal to almost every industry. The Y2K-problem caused a market slump in 1999 and the current protracted global economic slowdown has been particularly hard on the smaller vendors, which have the same need to expand their offerings but much scarcer resources at their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Documents related to » ecrm vendors

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements


While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggernauts.

ecrm vendors  IMPACT CRM and IMPACT eCRM This is Part 1 of a two-part analysis of recent news from Tier 2 and Tier 3 ERP vendors.   Part 2 will discuss the market Impact and makes User Recommendations. Frontstep Capacity Promiser On March 19, Frontstep, Inc. (NASDAQ: FSTP, www.frontstep.com ), a prominent global mid-market provider of business applications and services for manufacturers and distributors, announced the release of Frontstep Capacity Promiser , which is devised to allow companies to automate the Read More

Symix Systems’ Slips Into Red During Its E-Commerce Transition


On April 20, Symix Systems, Inc. announced financial results for the third quarter and nine months ended March 31, 2000. The operating loss is attributed to the Company's continuing investment in its e-business operations, and the delayed rebound of the traditional enterprise systems market following the Y2K-caused slowdown.

ecrm vendors  30 companies, including standalone eCRM customers outside of our traditional manufacturing markets. We have already seen this growth trend continue as we enter the fiscal fourth quarter. Symix is positioned to make a profound impact on the market - we will continue to move quickly to capitalize on this opportunity. Market Impact While there may be a reason for concern due to declining license revenue and a tainted profitability track, there is no real cause for users' jitters. We concur with Symix' Read More

PowerCerv Facing Another Stormy Season


PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the second quarter ended June 30, 2000.

ecrm vendors  transactions over the Web. eCRM is the Web enablement of CRM functions. eDashboard is a customizable Web-based screen that tracks key business drivers important to executive officers such as CEOs and CFOs. Integrated Enterprise Response is the company's term for the focus that its enterprise application software brings to customers' minds. The immediate future will show whether PowerCerv is facing a devastating hurricane or only a light tropical storm. User Recommendations PowerCerv's target market, Read More

Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

ecrm vendors  Speaks to Kana Lipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. Lipstream's product, Live Voice, will add voice communications to ecommerce websites that use Kana's RealTime application. Lipstream's first major achievement was enabling Excite's voice chat, which quickly became one of the most popular features on Excite. Lipstream Read More

Can These Vendors Really Do What They Say? Bang Bang Maybe.


As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a radical software change. You need to devote yourself to careful research and evaluation before making that no-going-back software selection. Getting the evidence you need to back up that selection can be a real challenge when you’re

ecrm vendors  These Vendors Really Do What They Say? Bang Bang Maybe. As communications coordinator for TEC’s selection services group, dealing with IT decision makers has helped me understand the complex decision-making behind a radical software change. You need to devote yourself to careful research and evaluation before making that no-going-back software selection. Getting the evidence you need to back up that selection can be a real challenge when you’re basing it on marketing brochures, sales hype, paid Read More

Selecting PLM Software Solutions Part 4 - Comparing 3 Vendors


In PLM, there is no single vendor that can meet all of the requirements, and the market is still immature, so almost every product can be the right solution provided a certain set of requirements. In this part of the article we review 3 vendors who offer products to the PLM market - IDe, Thetis, and PDMware - as a demonstration that selecting the appropriate solution is highly dependant on the prioritized needs of the business.

ecrm vendors  PLM Software Solutions Part 4 - Comparing 3 Vendors Executive Summary Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the implementations fail to meet functional, return on investment (ROI) and total cost of ownership (TCO) expectations. Many companies have consequently been stuck with under-performing software products and dejected users, and are still unable to gauge their system to determine how fa Read More

ERP Vendors, Are You Green Enough?


Disclaimer: The idea behind this post is strictly based on an assumption that has no scientific proof—and an approach that is very simplified. Thus, the results and conclusions should not be used for any serious purpose. Recently, as a member of the TEC Green Team, I went through over 20 enterprise resource planning (ERP) vendors to examine elements within their offerings that help companies

ecrm vendors  Group, I included both sagecrmsolutions.com and sageaccpac.com . Here are the results. FIG. 1 For the next step I combined the green counts with the application revenue of each vendor and produced a chart (see FIG. 2). Each dot represents each vendor’s position on the revenue/green count quadrant. A linear trend line (instead of other more complicated trend lines) was then generated to see the linear relationship; the formula of the trend line is y=1.7564x – 1131.1. FIG. 2 To verify whether the Read More

Demonstration Post-Mortem: Why Vendors Lose Deals


In competing for client dollars, one failing makes demonstrations deadly for large and small vendors alike: lack of preparation.

ecrm vendors  Post-Mortem: Why Vendors Lose Deals Introduction Large software vendors seem to have many advantages over smaller vendors. Vast financial resources allow them to develop and market a slew of complementary applications (either from integrated suites or through extensive partnering), leverage well-trained consultants for implementations, and deliver global support services twenty-four hours a day. Smaller vendors are often relegated to a narrow industry or functional niche, have fewer alliances, Read More

The Reinvention of Software Vendors and End-User Value


Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.

ecrm vendors  Reinvention of Software Vendors and End-User Value Situation For public application software companies, the phrase, not meeting expectations is the most frequent comment heard by the investment community. In the last quarter, 14 publicly traded software companies have used this phrase in their reports to the market. In most cases, we hear them talking about reinventing themselves into a customer focused business model, a Love The Customer model. The stock market of the 90's saw new accounts as a Read More

Five Steps for Switching ERP Vendors


The enterprise resource planning (ERP) market has grown to include new solutions and delivery models, adding software-as-a-service (SaaS) offerings to on-premise ERP solutions. This has prompted some companies to switch to more suitable solutions. But jumping into a “rip and replace” scenario can be trickier than installing ERP for the first time. These five steps for switching ERP vendors help ease the transition.

ecrm vendors  Steps for Switching ERP Vendors The enterprise resource planning (ERP) market has grown to include new solutions and delivery models, adding software-as-a-service (SaaS) offerings to on-premise ERP solutions. This has prompted some companies to switch to more suitable solutions. But jumping into a “rip and replace” scenario can be trickier than installing ERP for the first time. These five steps for switching ERP vendors help ease the transition. Read More

Beware of Vendors Bearing Solutions


Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very simple things that you can do to prevent yourself and your company from being tomorrow's lead story in the industry trades.

ecrm vendors  of Vendors Bearing Solutions Introduction Hype. Years ago we called it leaning into the wind. It was a philosophy—maybe even an art—that enabled software companies to be competitive, to build market share, and to sell sufficient product in a timely enough fashion to fund ongoing development. If you leaned too far into the wind, you fell on your face. If you didn't lean far enough, you would watch their backs as your competition took the market share upon which you built your dreams. Leaning Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part II


Part I of this blog series tried to analyze not only the opportunity but also the many related strings attached stemming from the American Recovery and Reinvestment Act of 2009 (ARRA), a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of the Deltek Insight 2009 user conference last May, where Deltek decided to fill a market need by convening a separate

ecrm vendors  Jostle and Profess Economic Stimulus Readiness - Part II Part I of this blog series  tried to analyze not only the opportunity but also the many related strings attached stemming from  the American Recovery and Reinvestment Act of 2009 (ARRA) , a.k.a. the Economic Stimulus Plan. The inspiration came from my attendance of  the Deltek Insight 2009 user conference last May , where Deltek decided to fill a market need by convening a  separate “track” that was entitled “Stimulus & Beyond Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

ecrm vendors   Read More

"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

ecrm vendors  Out of Touch ERP Vendors Means Third-party Support Is Here to Stay In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support & maintenance (S&M) alternatives for users of enterprise applications. Companies in the market for enterprise software S&M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now have a choice of annual support providers. Read More