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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 education case study


Case Study: University Continuing Education
The school of business at one of Canada’s largest universities realized its old system for online registration, customer relationship management (CRM), and e

education case study  Study: University Continuing Education The school of business at one of Canada’s largest universities realized its old system for online registration, customer relationship management (CRM), and e-mail lacked needed functionality. The school wanted better reporting capabilities, automated waitlist maintenance, the ability to locate and change multiple profiles, and more. The learning management system (LMS) finally chosen allows easy modifications. Learn more.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Customer Relationship Management Strategies Part Four: Strategies and Case Study


Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your company.

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Case Study: Miller Welding


To survive in today’s global economy, meet customer demands, and solve its growing inventory control problems, family-run business Miller Welding and Machine decided to implement an enterprise resource planning (ERP) system. After implementing the new ERP solution and using all of its modules, the company has built efficiencies into its manufacturing operations, resulting in saved work-in-progress time. Learn more.

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Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

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Chromebooks and BYOD Success in Education


Today's educators and school IT staff face a dynamic environment of exploding content sources and education applications. This white paper examines the challenges that IT professionals face in academic environments and discusses the ways in which Chromebooks directly address those challenges. It also presents a case study of one of the school districts that have begun transitioning from PCs to Chromebooks. Read more.

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Case Study: LPEC


LPEC, a large Polish energy distributor, found its financial and bookkeeping system was obsolete. New systems didn’t offer the data integration the company needed, and so it implemented enterprise resource planning (ERP) software to address bookkeeping, fixed assets, and materials management, as well as logistics, purchase contracts, and fleet management. Find out how the ERP system allowed full integration of all data.

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Case Study: Qualcomm


To analyze enterprise application usage throughout the company, Qualcomm’s product development services team required a solution that was more rapid and analytically driven than the company’s other business intelligence (BI) systems. Learn how the team found a solution that helped speed up product testing, enable real-time access to testing data, and reduce the time required to fulfill new BI application requests.

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Case Study: New Star


New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs. Since integrating a Web content management system, New Star has seen a significant drop in Web-related expenditure—with cost savings of nearly 68 percent in the first year.

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Case Study: Newman Technology


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Case Study: Mitel


Mitel is a business communications provider with solutions for enterprise mobility, unified communications and messaging, and conferencing. Managing multiple communication applications and platforms requires advanced network monitoring and orchestration to ensure optimal network performance, hence Mitel needs a reliable network testing solution that provides accurate details in a quick and easy-to-comprehend format.

Mitel selected multiple Fluke Networks OptiView XG Network Analysis Tablets to be deployed in the field and help conduct end-to-end network testing. End-to-end testing with Fluke Networks takes less than 15 minutes, cutting support costs while identifying and documenting the source of root cause issues. Find out more about how Fluke Networks met Mitel's network testing needs in this case study.

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Case Study: Invacare


Invacare sells made-to-order (MTO) home medical equipment in 20 European countries. To shorten the product launch cycle, optimize the order process, and streamline spare part sales, Invacare chose the Cameleon Commerce Suite. Learn how integrating this e-commerce solution—with product configuration functions—with its enterprise resource planning (ERP) system helped Invacare reduce costs and increase customer satisfaction.

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