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Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

ega oracle  KANA Express prevailed over eGain and Oracle RightNow , was one of dozens of the product’s recent wins. After a four-week long implementation, the retailer's customer service agents use a KANA system to capture, access, and share knowledge that improves customer interactions and accelerates customer support resolutions. KANA Express helps 1-800-FLOWERS.COM manage service across traditional and digital channels, and quickly add more agents during peak gift seasons. Placing customer profiles on agent Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ega oracle


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

ega oracle  segments, such as RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has Read More
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

ega oracle  Technology Group (ATG) , eGain Communications , InQuira , KANA Software , and RightNow Technologies might make Servigistics’ selling job more difficult for SKM. Knova and InQuira are also considered Tier One KM products in terms of scalability, install base, search optimization, personalization, and with integrated forums software for peer-service that enables customers to help each other while providing valuable feedback (for new knowledge to be captured). One could only imagine how these forums could Read More
KANA Software and Ciboodle Join Forces for Customer Experience Perfection
The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to

ega oracle  such as Oracle/InQuira, salesforce.com, eGain , and Consona CRM/Knova . Now What? Importantly, by combining Ciboodle with KANA, not only does Ciboodle gain greater scale in terms of global presence, skilled resources, and expanded offerings, but also the acquisition seems important for KANA, which hopes to accelerate both companies’ product roadmaps by 12-18 months. This acceleration should allow a heightened focus on strategic initiatives such as cloud computing, mobile solutions, and big data Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

ega oracle  knowledge bases, such as eGain and Oracle CX (formerly RightNow , InQuira , Siebel , etc.) on the one side, and with Jive on the social collaboration side. The company recently delivered the Chat Engage+ product, which should help companies better engage and advertise with Facebook users via Facebook’s social graph (see here ). What Does Moxie Do Really Well?   Moxie does a great job of enabling better customer experiences in high-volume, complex B2C environments. Moxie powers the largest chat Read More
Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite
In JD Edwards EnterpriseOne and E-Business Suite, Oracle has two of the most popular enterprise solutions available in the marketplace today. To compare these

ega oracle  Oracle,Showdown,JD Edwards,EnterpriseOne,E-Business Suite,ERP Read More
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

ega oracle  transportation management software,transport management software,transportation management system software,transportation software,transportation management systems,transportation management,transportation management system,transportation logistics software,transportation scheduling software,transportation management solution,shipping software Read More
Oracle Moves Hyperion Enterprise Financial Planning and Budgeting to the Cloud
Oracle announced the general availability of its first enterprise performance management (EPM) solution offered in the cloud, Oracle Planning and Budgeting

ega oracle  oracle hyperion, enterprise performance management, cloud EPM Read More
Where is Oracle in the Product Lifecycle Management Software Market?
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will accomplish this through the

ega oracle  PLM,product lifecycle management,Oracle,acquisition,development,Oracle PLM,ERP,enterprise resource planning,application extension,PLM suite,product data management,PDM Read More
Thomas Kurian Unveils Expanded Oracle Cloud Services Portfolio
Today at Oracle Open World, Thomas Kurian announced the addition of seven new components to its Oracle Cloud Service offering: Oracle Planning and Budgeting

ega oracle   Read More
Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 2: The Implications
Oracle indeed remains one of the largest and the most respected (or loved to be hated) software companies, with an unbroken profitability track and a strong

ega oracle  SAP seems to have regained once stalled momentum and to have overturned the market's bad perception. SAP's new strategy was even publicly endorsed by former Oracle's president Ray Lane, who has always been trusted by the market and credited with Oracle Applications success in the past (see How Detrimental Can a 2nd-In-Charge's Departure Be? ), and whose departure may partly be the reason for Oracle applications' recent dismal performance. Recommendations for Oracle  Thus, Oracle has to be willing to be Read More
Oracle Flying High on Q3 Report: Is Gold All That Glitters?
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software sales fueling a solid third

ega oracle  oracle,application software,erp,Enterprise Resource Planning,crm,customer relationship management,oracle Q3 Report,crm software,erp vendors,ERP market share,crm packages,CRM suite of products,oracles product article,Oracle functionality Read More
Oracle Optimized Solution for JD Edwards EnterpriseOne-A Business White Paper
This paper describes the benefits of integrating Oracle's software and hardware technologies to achieve optimal results in the form of increased performance

ega oracle  oracle optimized solution for jd edwards enterpriseone,oracle and erp,oracle hardware,jd edwards enterpriseone,oracle jd,jd oracle,oracle jd edwards,jd edwards oracle,erp jd,erp jd edwards,jd edwards erp,jd edwards enterprise,jd edwards enterprise one,jd edwards enterprise 1,jd edwards e1 Read More
Oracle CRM
Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features

ega oracle   Read More
Oracle Makes A U-Turn At The 'All Things To All People' Exit
Oracle has been trying hard for some time to find a magic formula to revive its declining applications revenue. Abandoning its isolationist stance and opening

ega oracle  strategies. SAP has meanwhile regained any previously lost ground owing to its slow adoption of the Internet and has also become the proponent of interconnectivity. Meanwhile there is lingering mixed perception in regard to the quality of the Oracle 11i Applications suite as well as the public fallout with its applications user group (OAUG). Oracle seems to be waking up to the reality that the greater part of real-world IT departments are a medley of enterprise applications - trading exchanges, Supply Read More

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