Abstract: CTS Cement Corporation, a manufacturer of professional-grade construction cement, operates out of 15 facilities across the US. As the company grew, it needed to address the inefficiencies of its accounts payable invoice processing, which was being keyed manually into two different systems. With this lack of connectivity between systems, CTS turned to AnyDocINVOICE solution and now indexes nearly 2,500 invoices per month.

Abstract: Bandwidth managers can provide the basis of a large-scale solution for a quality of service (QoS) that can support public switched telephone network (PSTN)-grade services. A key aspect of the solution is the ability to be integrated with multi-protocol label switching (MPLS) traffic engineering capabilities, to provide a highly scalable, resilient, and rigorous solution for end-to-end quality of service.

Abstract: Manufacturers in make-to-order and mixed-mode production environments must satisfy increasingly demanding customers by continually reducing lead times, increasing quality, and reducing costs. To achieve a competitive advantage, they must optimize their internal operations and the entire supply chain. So what qualities do their enterprise applications really need to make the grade? Service oriented architecture (SOA) may just be the key.

Abstract: Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of operation is profitability and setting realistic goals. The return on investment (ROI) justification works for the vendor, particularly when its CEO has a strong accounting background. It does not appear very realistic to expect the equitably due attention to over a dozen products, though, as only the enhancements that will result in marketing value to SSA GT will pass.

Abstract: User companies will need serious convincing that SSA GT will not 'stabilize' or even discontinue some brands. Moreover, even in the cases where the company has been showing close attention to its customers’ wish lists, its crucial tenet of operation is profitability and setting realistic goals (the ROI justification works for the vendor as well). It does not appear very realistic to expect the equitably due attention to over a dozen products.

Abstract: RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process will work. One always has to start from somewhere, and there is no better place to start researching enterprise software than from its functional and technical capabilities.

Abstract: The need for secure remote management tops network administrators’ “to do” lists. Until now, this was cost-prohibitive for all but the largest data centers. However, Internet protocol (IP) remote management devices are now affordable, enabling all organizations to benefit from secure IP access throughout an office in a distributed computing environment or around the globe—all via an Internet connection and browser.

Abstract: Choosing a business phone system requires more than just a comparison of feature lists and usage plans. If you want the best business phone solution for your company, you need to ask the right questions about reliability, scalability, and security that go far beyond the perfunctory. Not sure exactly what to ask? Consider this list of questions in case communication with your phone system vendors starts to break down.

Abstract: There’s no universal solution for Web services security. Sometimes, access lists programmed into the Web services themselves are sufficient. Other times, Secure Sockets Layer (SSL) may be more than adequate. However, when granular message processing and auditing is essential, dedicated extensible markup language (XML) and Web services security technology will prove necessary. Which options are right for you?

Abstract: In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider.

Abstract: Identification of landed costs—a long-time goal of manufacturers, distributors, importers, and retailers—has grown in importance for all successful businesses in today’s increasingly competitive market. This white paper focuses on mid-size business needs. It provides comprehensive background information; examines some common business challenges; suggests cost-effective solutions provides links to case studies; and lists resources for additional information.

Abstract: You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears. You can blame your customer service representatives for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution pipeline is backed up. Think it’s your customer resource management (CRM) system? Think again. It’s bad data, and it’s costing you millions. Request your copy of The Bottom Line on Bad Customer Data that delivers detailed advice from Jill Dyche, partner and co-founder of Baseline Consulting, about what you can do to address the impact of bad data on your company. The report gives you insight into how bad data is impacting your company and what you can do about it. How to identify where the bad data is and quantify its impact, and different approaches to determine the sources and causes of bad data are all offered in this paper.

Abstract: To survive in today economy, every enterprise must put the reins on spending across every location and category. Rogue spending infiltrates even the most disciplined distributors, and is even more apparent in organizations with remote locations and employees. Vendor lists grow like weeds. There is confusion over who manages what service area, and manual approval procedures for requisitions and invoices are cumbersome. The ability for an enterprise to effectively source, procure, and manage its spend must keep pace with the demand for promptness and compliance in supplier relationship management (SRM).