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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 el crm


'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and

el crm  Infonet Corp . in El Segundo, Calif. You have no idea what it is to support Oracle here. You install the basic product. And then you install the patches, and then you install the patches to fix the patches that broke. Then you have workarounds, which is to bootleg the patch in some fashion. It's like the starter isn't working in your car, and the workaround is to get out there in your dress clothes and push 10 miles down the road every morning. This is nothing new: Oracle has the history of pushing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Contecno


Contecno, el número uno en su sector es actualmente reconocido como Microsoft Gold Certified Partner, especialista en Microsoft Dynamics AX, ERP líder para empresas medianas y grandes de todo el mundo y Microsoft Dynamics CRM, una solución de gestión de relaciones con los clientes es también un líder en su sector, destinado a generar una mayor productividad en el área comercial. Contecno es una empresa comprometida con la implementación exitosa de soluciones para el mercado medio, tiene presencia nacional y probada experiencia en sus áreas de especialización. El equipo que conforma Contecno se compone de profesionales con conocimientos y habilidades específicas en la mejora de los procesos de negocio.

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Fesworld SA de CV


Conformada por personal con amplia experiencia en procesos de negocios e informática, Fesworld, S.A. de C.V. es una compañía reconocida internacionalmente como proveedor especializado en software y servicios de consultoría e implantación de soluciones empresariales (Microsoft Dynamics AX, GP y CRM), Business Intelligence, Comercio Electrónico, Manufactura y Desarrollos especializados. Fesworld cuenta con oficinas en México y Costa Rica y un centro avanzado de desarrollo en China. Fesworld ha exitosamente implementado soluciones en más de 20 países.Fesworld cuenta con un alto y especializado nivel de conocimiento, amplia experiencia en implementaciones de soluciones empresariales en organizaciones medianas, grandes y grupos corporativos, la administración del cambio, un minucioso entendimiento de los procesos de la organización, la propuesta de mejoras de tales procesos, el evitar “torcer el software” para hacer algo solo “porque siempre lo hemos hecho así” cuando existe una solución mejor y más práctica, la habilidad de prever “cuellos de botella” informáticos y obstáculos predecibles, así como el más alto nivel de compromiso con sus clientes son algunas de las características que hacen al equipo de consultoría de Fesworld un formidable aliado para cualquier organización que emprenda un proyecto de implantación, cambio o adopción de un nuevo sistema.

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Un nuevo concepto en aplicaciones comerciales


A partir de éste artículo analizaremos la problemática del mercado ERP a fines de los noventa y paralelamente el gran surgimiento del CRM, lo cual nos lleva a reflexionar sobre el rol de cada uno y los límites de la integración. Ante esta situación, podemos encontrar otra manera de encarar el problema, que es a través de la generación de un marco de trabajo de objetos de negocios en el cual al momento de definir los objetos la diferencia ERP-CRM queda casi nula y para lo cual Calipso ha creado Biframe.

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Quonext Technology, S.A.


Quonext, como Master VAR de Microsoft en España, es la compañía de software de gestión que ofrece software y servicios de última tecnología con el objetivo de ayudar, de una manera ágil, potente y simple, a las organizaciones empresariales a conseguir su rentabilidad y competitividad mediante implantaciones rápidas, efectivas y al menor coste posible con los profesionales más cualificados para cada sector de negocio. Actualmente contamos con más de 500 clientes que utilizan las soluciones Microsoft Dynamics NAV, AX y CRM. Qué nos diferencia?Technology: Ofrecemos la más avanzada tecnología de Microsoft adaptada a los sectores de negocio en los que somos especialistas con las soluciones más potentes, ágiles y simples del mercadoPeople: Contamos con profesionales certificados, entre ellos 2 de los 4 Microsoft MVP de España, para realizar una implantación rápida, efectiva y con el menor coste posibleGrowth: Somos su socio tecnológico, acompañándole en su objetivo de máxima rentabilidad y competitividad en el mercado

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How to Choose a Hosted CRM Application for SMBs


While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

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Maximizer CRM


Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop. It offers simple-to-use list-based views, with customizable column setups and reports to display all the important details of each contact on one screen. It is easily configurable for organizations in any industry and is a key tool to optimize sales processes, enhance marketing initiatives, and improve customer service. Maximizer Software offers both on-premise and cloud-based solutions.  

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

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EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

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