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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 email complaint


Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

email complaint  Effective Customer Service | Email Customer Service | Excellent Customer Service | Good Customer Service | Great Customer Service | Improve Customer Service | Leadership Customer Service | New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » email complaint

Marketing Automation: Coming of Age Slowly


Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given marketing has a unique vantage point in any enterprise to understand the customer needs, buying behavior, and value perception.

email complaint  Automation: Coming of Age Slowly Introduction The debate about the future of the marketing automation and management market, as a stand-alone sub segment of the entire customer relationship management (CRM) market, continues, partly owing to mixed signals coming from relevant point solutions providers. On one hand, recent demise, and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM Point Solutions' Casualties ) was the last in the array of less-fortunate point players. At the time Read More

How To Mitigate Holiday Cybercrime


Shop.org, and the Boston Consulting Group, reported that sales during the 1998 holiday season grew by 230 percent. With today's tools, just about anyone can throw up a professional looking website, and make claims about tight security. How can you protect yourself from fly-by-night internet sites, and malicious cyber sleuths who are ready and waiting to "sniff your password and credit card information while transaction is in process? There no way to mitigate every single riskhowever common sense can do wonders helping eliminate e-tail dangers. It pays homework before shopping online.

email complaint  a policy, send an email or written message to the website to ask about its privacy policy and request that it be posted on the site. Ensure you are using a secure web-browser. Use an industry security standard capable web-browser such as SSL. SSL enables your financial transaction to be encrypted while in transit. This may require you to update your browser. Early versions of the major browsers from Netscape and Microsoft have serious bugs that allow criminals to read the information on your hard disk by Read More

Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

email complaint  the corporate network for email, calendar, contacts, and other applications (whether by administrators or via self-service) Security and policy management—to set policies for passwords, camera use, encryption, certificate, etc. Application management—to provision and manage non–personal information manager (PIM) applications through an enterprise app store Emergency services—to lock, wipe, and “kill” devices that are lost, stolen, etc. Performance management—to provide the tools and data Read More

Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious


Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor will be a collector or one of the collected, the latest torrid 'love triangle' affair involving Oracle, PeopleSoft and J.D. Edwards may prove that even a seemingly stable vendor can involuntarily end up being acquired. If your vendor is acquired, do meet the new owners, given their motivation in buying your vendor was the install base and that is you. Showing interest is your part in keeping the relationship the way you want it.

email complaint  as database, application server, email/collaboration server and middleware, all of which Oracle competes in, and is hoping to use as fertile ground for excellent up- and cross-selling to PeopleSoft's customers. Figures 5 Figures 6 However, Oracle should not gloat much over its possibly shrewd move to instill FUD (fear, uncertainty and doubt), given it has yet again drawn the market consternation and has likely proven to be a less customer-friendly vendor (if not necessarily a product). Just when we Read More

Telligent Acquires the Messaging and Collaboration Solution Zimbra


Telligent has acquired Zimbra from VMware. According to the press release, Telligent will be merging with Zimbra and eventually change its name to Zimbra. The latter is expected to benefit from investments from Intel Capital, NXT Capital Venture Finance, BDCA, Hall Financial Group, and VMware. The leadership of the new company will be ensured by an integrated management team with Telligent's CEO

email complaint  through features such as email, calendar sharing and address books, while Telligent supports real-time collaboration via chat, social networking, online communities and more. The combination of the two will enable companies to easily share documents and ideas instantly, providing true unified collaboration. As social business and mobile business are becoming one, Telligent and Zimbra seem to complement each other in creating a comprehensive social-mobile business platform. Read More

It’s About Process (or Ability to be Responsive) - Part I


After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that these static and/or dynamic transactional data are secure, many enterprise applications users have realized that the time is long overdue for them to start looking at ways to make their applications more process-savvy.

email complaint  sure that a notification email is sent to the assignee when a task is automatically generated. In additon, a workflow field update changes the value of a particular field on the record that initially triggered the workflow rule, while a workflow alert sends an email according to a specified email template. Unlike workflow tasks, which can only be assigned to users of the application, workflow alerts can be sent to any user or contact, as long as they have a valid email address. A workflow rule can Read More

Sage to Sell Sage ACT! and Sage SalesLogix


Sage has entered into an agreement with the email marketing provider Swiftpage to sell two of its CRM solutions, Sage ACT! and Sage SalesLogix. The sale represents one of the actions that Sage has taken as part of its strategy to concentrate on its highly profitable maintenance and development products. Sage chief executive Guy Berruyer explains: "The sale of these non-core products

email complaint  an agreement  with the email marketing provider Swiftpage to sell two of its CRM solutions, Sage ACT! and Sage SalesLogix. The sale represents one of the actions that Sage has taken as part of its strategy to concentrate on its highly profitable maintenance and development products. Sage chief executive Guy Berruyer explains:  The sale of these non-core products is consistent with our strategy of focusing our business to accelerate growth and demonstrates significant progress in streamlining the Read More

EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds


The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per month, including unlimited messaging and the lease cost of the wireless device.

email complaint  Pilot of Wireless Email via BlackBerry Handhelds EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds P. Hayes - June 1, 2000 Event Summary EarthLink, Inc. (NASDAQ: ELNK), the nation's second largest Internet Service Provider (ISP), has begun a market test of EarthLink Airmanager, a wireless service featuring BlackBerry Internet Edition from Research In Motion Limited (NASDAQ:RIMM; TSE: RIM). The service allows EarthLink members to send and receive e-mail messages using the Read More

Case Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service


A few years ago, the top customer complaint for plastics provider Rowmark was shipping errors. For several reasons, customers weren’t receiving what they ordered. Problems were traced back to handwritten inventory labels, and manual counting and checking of orders. Learn how the company upgraded the system it already had by adding bar code labels and scanning, as well as other electronic data interchange (EDI) techniques.

email complaint  Study: Rowmark LLC Doubles in Size while Reducing Inventory and Customer Service A few years ago, the top customer complaint for plastics provider Rowmark was shipping errors. For several reasons, customers weren’t receiving what they ordered. Problems were traced back to handwritten inventory labels, and manual counting and checking of orders. Learn how the company upgraded the system it already had by adding bar code labels and scanning, as well as other electronic data interchange (EDI) Read More

E-mail Archiving: A Business-critical Application


Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness.

email complaint  Business-critical Application MessageLabs hosted Email Archiving Service provides mail management, e-discovery, assistance with email compliance and supervision for any business operating on a Microsoft Exchange server. Source : MessageLabs | Now part of Symantec Resources Related to E-mail Archiving: A Business-critical Application : Email Archiving (Wikipedia) E-mail Archiving: A Business-critical Application Email Archiving is also known as : Email Archiving Appliance , Email Archiving Benefits , Read More

Sendmail, Inc. and Disappearing, Inc. Team Up to Add Enhanced Security


Administrators of the sendmail system, coupled with Disappearing, Inc.'s product will be able to set specific "Time to Live" (TTL) for each piece of email prior to permanent deletion, allowing corporate email retention policies to be enforced.

email complaint  creators of the Disappearing Email solution. Disappearing Email protects the privacy of email by automatically destroying each message after a certain length of time, as determined by corporate policy. The partnership will allow Disappearing Email to be deployed on Sendmail's powerful Internet Mail platform, including the new Sendmail Multi Switch - a next generation solution that unifies complex enterprise level Internet Mail systems into a single, easily administered network, Both companies unveiled Read More

KANA Software Inc


KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. In October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.

email complaint  all communication channels, including email, chat, call centers, and Web self-service. KANA's Service Experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

email complaint  Customer , Customer Service Email , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer service methods for higher levels of customer satisfaction; incorporate additional collaboration tools to increase employee productivity; and add a company-wide messaging platfor Read More