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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

email draft for the promotion  CEM,customer experience management,customer experience,CRM,customer relationship management,Benjamin Studios,value drivers,customer feedback,product engineering,performance feedback,customer feedback survey,Bruce Culbert,voice of the customer Read More

CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » email draft for the promotion


Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility
Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide

email draft for the promotion  Mobile Business Intelligence,bi for mobile devices,bi mobile apps,business intelligence in mobile apps,mobile bi solutions,mobile bi architecture,mobile bi,mobile business intelligence solutions Read More
Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes@and the people that participate in or have responsibility

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Beyond the Basics: The Value of Integrated CRM
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the

email draft for the promotion  tip,K2,Integrated,CRM,Hint Read More
Collateral Damage: What the Crisis in the Credit Markets Means for Everyone Else
Given the dramatic events in the capital markets, everyone is wondering what will happen next@and what the implications are for the wider economy. Learn about

email draft for the promotion  credit markets,bond market,credit markets collapsing,budget targets credit market,global leader in credit markets,current credit market turbulence,inefficient credit market freeze Read More
On the Move: Great Productivity Solutions for the Mobile Sales Team
In this paper it’s argued that over the next three to five years, the winners in sales will be the ones who figure out how to smoothly and productively manage a

email draft for the promotion  mobile crm ppt,what is mobile crm,mobile crm application,mobile crm solution,cwr mobile crm,mobile crm applications,microsoft mobile crm,mobile crm solutions,mobile crm software,windows mobile crm,mobile crm,mobile sales team Read More
The Changing Role of the CIO
No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of

email draft for the promotion  IT, CIO role, Jim Zimmermann, Skillsoft, IT landscape, IT department Read More
CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change)
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM

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The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

email draft for the promotion  Real-time data, real-time data visibility, Harvard Business Review Analytic Services, Harvard Business Review, real-time supplier information, real-time employee information, real-time customer information, real-time product information Read More
ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

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The Impact of the 'Assembler Strategy' in the Enterprise Applications Field
Infor's latest acquisitions and vertically-focused

email draft for the promotion  ERP,enterprise resource planning,extended ERP,extended enterprise resource planning,Infor,Infor Process Group,IncoDev,Datastream,Datastream 7i,acquisitions,assembler strategy Read More
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

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The Innovator’s Toolbox: Empowering the Next Wave of Difference Makers
The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these

email draft for the promotion  PTC,product innovation,product lifecycle management,plm software,plm solutions,innovation products,new product innovation,innovation product development,product innovation management,pdm software,plm product,product lifecycle management software,product innovation and development,innovations products,journal of product innovation management Read More
Connect the Dots: Simplifying the Online Ad Business
Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly

email draft for the promotion  publishing,advertising,analytics,context-aware,adserver,monetization Read More
The Transformation of the Lean Enterprise
Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The

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