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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

email surveys  Customer , Customer Service Email , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer service methods for higher levels of customer satisfaction; incorporate additional collaboration tools to increase employee productivity; and add a company-wide messaging Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » email surveys


Case Study: Leveraging Response Management in a Super-charged Environment
Research in Motion, maker of the BlackBerry, had a rapidly expanding customer base and shortened product life cycles. This led the company to add more contract

email surveys  we send across our email links, which has been extremely high, Toniutti says. The Excel-like interface of RapidResponse makes training easier, improving retention and reducing resistance to using the new tools. User-friendly online procedures help RIM personnel remember how processes should be done while providing a mechanism to share best practices. Fast Results RIM has only been using RapidResponse in any signiicant way for the past ive months*, but in that period of time we've seen some pleasant Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

email surveys  Effective Customer Service | Email Customer Service | Excellent Customer Service | Good Customer Service | Great Customer Service | Improve Customer Service | Leadership Customer Service | New Customer Service | Online Customer Service | Outstanding Customer Service | Quality Customer Service | Superior Customer Service | Technical Customer Service | Telephone Customer Service | Virtual Customer Service | ROI Customer Services | ROI Customer Service Account | ROI Customer Service Articles | ROI Customer Read More
B2B Demand Generation: How Successful Companies Are Improving Sales and Marketing Results
For decades, solution-selling and marketing methodologies have used the principle of identifying pains associated with business processes, in order to create

email surveys  campaigns previously delivered via email only. Driving responses from traditional marketing communications, such as trade publication ads and direct mail, to campaign and prospect-speciic online landing pages. Leveraging web tracking information such as web page visits to trigger email, direct mail or call center touch points. Deploying surveys with email campaigns in order increase customer insight. When deploying a multi-channel marketing campaign, marketers should start simple, test and evolve the Read More
Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less Part Two: Market Impact
Geac is now a financially conservative, stable but acquisitive organization that has remained profitable despite the general IT industry downturn. Geac’s future

email surveys  (by EDI, XML or email). As for future product development, there are detailed customer surveys underway, and the major development candidates appear to be: further fleshing out the PLM solution, merging the Drinks solution with standard core applications (as the only remaining separate vertical solution), extending supply chain execution (SCE) capabilities (e.g., RFID), further fleshing out planning, forecasting and budgeting capabilities, and extending web services connectors. This concludes Part Two Read More
Rules-based Marketing: Helping Companies Transform Leads into Sales
For years, small to medium businesses have envied the powerful marketing campaigns of their larger counterparts. But today, bigger budgets and marketing

email surveys  you send out an email announcing a Web-based seminar. Using rules-based marketing, you can set rules that automate the different actions you’ll take based on the different responses (or lack of responses) to your invitation. For instance, those who didn’t open your email may, a few weeks later, receive a follow-up with a different subject line. Those who opened the email but didn’t click through would receive the same message, albeit with different benefits statements. And those who clicked through Read More
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

email surveys  Alleges The PRM Market Consolidation? PRM vs CRM While many debates will still rage about PRM's (Partner Relationship Management) relation to customer relationship management (CRM) (i.e., whether the first is only a cousin or a child of the latter) and about its stand-alone viability, it is certain that there has been a need and demand for PRM, albeit the area has been a moving target ever since its relatively recent advent. While even during the dot.com euphoria many were dreaming about Read More
Ptak Associates LLC
Based in New Hampshire, Ptak Associates provides IT analysis. The company also conducts surveys, produces white papers, organizes presentations, and provides

email surveys   Read More
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

email surveys  the system - including email and IM - and makes deductions about an employee's location. It also gives employees tools to indicate their status, including do-not- disturb notices at several levels (for instance I am available for my supervisor and my family only right now. ) Some PBX systems go as far as to incorporate GPS and RFID (radiofrequency identification) technology into their locating software. In such instances, your PBX system would know not to try your office phone when you're away from the d Read More
Why E-mail Must Operate 24/7 and How to Make This Happen
Unplanned e-mail outages or even routine maintenance can cause huge disruption, not only to your business, but also to your customers and partners. What issues

email surveys  to Make This Happen Email Uptime is also known as : Email Uptime , Ensure Email Uptime , Email Uptime Reports , Uptime Sends You Email , Email Uptime VPS Hosting , Accounts Receive Monthly Email Uptime Reports , Uptime Email Hosting Solution , Importance of Email to Businesses , Reports Continuous Email Uptime , Server Monitoring Software Site Uptime , Site Uptime Website Monitoring Script , Receive Monthly Email Uptime Reports , Continuous Email Uptime , Designs Email Systems , Get Email Continuity Free Read More
Talking to (and Learning from) a Retail Store Execution Software Leader - Part 1
My recent post (Software and Human) Help Wanted in Overwhelmed Retail Stores talked about how much attention (and IT investment) retailers pay to their

email surveys  the phone or in emails getting updates from the HQ.  Task-based alerts enable management by exception and save field managers 10 hours a week. Streamlined surveys and feedback on PC's instead of paper generate nearly $0.5 million in hard savings a year. As Reflexis gained experiences with these customers, it realized that an unmanageable flow of communication was a direct function of compartmentalized corporate planning processes amongst the design, supply chain, allocation, merchandizing, finance, and o Read More
ML3 Business Solution inc.
ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team

email surveys  contact: Marie France Poissant email:mfpoissant@ml3.ca.Phone:+1(418) 780-0909 x202 Read More
Enterprise Feedback Management
Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled

email surveys  Feedback Management Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The Read More
A Question of Continuity: Maximizing Email Availability for Your Business
This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of

email surveys  Question of Continuity: Maximizing Email Availability for Your Business This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at an option that meets key requirements whenever an email availability strategy has to be planned, implemented and managed to time and to budget. IT professionals looking to improve their existing IT security should read this paper. Read More

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