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Software Functionality Revealed in Detail
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 emergency dispatching


Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

emergency dispatching  for both prearranged and emergency calls to its technicians without increasing administrative staff.   Zef Scientific reportedly chose IFS Mobile Workforce Management (over FieldOne, among others) to optimize schedules and dispatches in real time and to record field activity. It will also incorporate IFS Field Service Management with an additional interactive customer Web portal component, to allow customers to manage labor, customer information, parts usage, returns disposition, product installed base

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » emergency dispatching

Reference Guide to Supply Chain Management (SCM) Features and Functions


This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

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The Instant Supply Chain Challenge


For the past few weeks, all eyes (and hearts) have been on the devastation caused by the Indian Ocean Tsunami. What is needed in a disaster like this is an "Instant Supply Chain"--ultra-rapid creation of a distribution network with coordination between the many decentralized players. To meet these challenges, relief agencies and governments can learn much from the supply chain advances made by the private sector, but the private sector can also learn from the successes and failures of these relief efforts.

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One Vendor’s Mission to Make Service Businesses Click - Part 2


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service optimization solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

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Managing Product Recalls to Reduce Risk and Minimize Cost


Food and beverage producers need to effectively address the impact of industry-specific requirements and legal mandates on their businesses. Since 2002, the greatest legal impact is in the critical process of handling product recalls. Explore your options for minimizing and eliminating threats to your business—be “emergency ready” by better managing quality control processes and food traceability data. Find out how.

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The ERP Market 2001 And Beyond - Part 5: Recommendations


Winning ERP products will demonstrate deep industry functionality and tight integration with best-of-bread ‘bolt-on’ products in a particular vertical. Users should focus on the handful of business objectives they need to achieve and the ways to measure their success.

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How Airlines Can Stop Getting Murdered by Maintenance Costs


Patchwork maintenance repair and overhaul (MRO) systems can cost large airlines millions in duplicated effort, extra inventory, and delays. But with round-the-clock schedules to maintain, few airlines can afford to upgrade to an integrated MRO solution any time soon. Today TEC Analyst Philippe Reney looks at two ways airlines can improve their MRO capabilities without a complete IT overhaul.

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Top 10 Concerns of Buying a VoIP Business Phone System


As more companies switch to business voice over Internet protocol (VoIP) for their telecommunications, many have learned the hard lessons of working with the wrong technology or vendor. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency, and perfect uptime. Learn the top 10 concerns that should drive your business VoIP vendor selection process.

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eLoyalty Enhances Its Field Service And Logistics Services


eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

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A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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