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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 emergency operations center rfp


Reference Guide to Supply Chain Management (SCM) Features and Functions
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about

emergency operations center rfp  repair needs such as emergency breakdowns in remote settings can exacerbate delivery problems. In addition, reverse logistics issues, such as pickup of parts for delivery to third-party locations for repair, are addressed in this submodule. Analytics and reporting The service planning system is a wealth of information for many organizations which are accountable for product planning and design, asset and capital management, and general customer relationship management. Therefore analytics and reporting

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » emergency operations center rfp

The Data Warehouse RFP


If you don’t have a data warehouse, you’re probably considering drafting a request for proposal (RFP) to screen vendors and ensure that your receive satisfactory information about the features of various hardware and software and their price. Writing an effective RFP that is well structured and includes different metrics will ensure that you receive the information you need and will make you look good.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Turn Your Call Center into a Strategic Asset


Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

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Contact Center Buyer's Guide


Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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Is Your Mobility Strategy Truly Integrated with Mainstream Business Operations?


Mobility is becoming a critical element of many business operations. The more dependent businesses are on their mobile operations, the more robust their mobile infrastructure must be to support secure and reliable mobile operations. A mobile application platform is the centerpiece of a mobility infrastructure capable of supporting, scaling, and adjusting to business mobility needs. For more information about developing and managing mobile applications, download this white paper.

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Local Cloud ERP for Balkan Mining Operations


Local enterprise resource planning (ERP) vendors are often disadvantaged (sometimes fatally) when large ERP vendors enter their turfs with all their marketing might, but occasionally they can strike back. One such example would be Apollo, an e-business software solutions provider company. Apollo just won a cloud ERP deal with a brand new start-up.

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Data Center Economics: Analyzing Challenges and Opportunities


In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models of data center management. However, because carrying out a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center management, others seem to be dragging their feet in making any meaningful changes to their strategy. Find out more in this report on results from a survey that included 75 CIOs and heads of IT from Fortune 1000 companies across US, Europe, and Asia-Pacific.

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A New Prescription for Improving Global Labeling and Packaging Operations


In the life sciences industry, marketing operations (in particular the packaging, labeling, and final steps of new product development) remain virtually untouched by the computerized systems integration pervading the rest of the sector. However, cost-effective approaches do exist for digital workflow and asset management software and services, and can provide you with a wealth of cost savings and operations efficiencies.

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Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

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10 Errors to Avoid When Building a Data Center


In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

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Compliant Manufacturing Operations in Life Sciences Companies: Compliant Operations to Lead the Competition


For many life sciences organizations, a key impediment to compliant manufacturing operations remains the disconnect between enterprise and plant systems. This results in unsynchronized business processes and inadequate use of resources, which in turn increases the risk of non-compliance and inadequate quality of finished products. Find out why simply connecting systems is not enough to fully overcome these challenges.

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How to Do It Right: Setting Up an Offshore Development Center


Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC.

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Taking Sales and Operations Planning to the Next Level


Sales and operations planning (S&OP) is a business planning process owned by executives and senior management, with the key goal of creating realistic plans. However, one critical success factor that can easily get overlooked is that the “quality” of the entire S&OP process is only as good as the data and the detailed demand and supply plans that support it.

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