Featured Documents related to » employee self service system

Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.

Oracle vs SAP ERP system
Compare ERP solutions from both leading and challenging solutions, such as Oracle and SAP ERP system.

HCIMS?Clinical Information System RFP Templates
RFP templates for HCIMS?Clinical Information System help you establish your selection criteria faster, at lower risks and costs.

Documents related to » employee self service system

IFS Wins in Field Service Management » The TEC Blog

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26-02-2013

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

EMPLOYEE SELF SERVICE SYSTEM: Project Management, managed service program, IT incident management, IT risk management, IT stakeholders management.
8/14/2012 1:08:00 AM

Identify and Leverage Your Existing Service Life Cycles
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

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4/23/2010 5:50:00 PM

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

EMPLOYEE SELF SERVICE SYSTEM:
1/18/2010 8:30:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog

EMPLOYEE SELF SERVICE SYSTEM: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both inside and outside of organizations, it is crucial to harness it as an effective business asset.

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11/29/2004

Tying the Shop Floor to the ERP System
Facts you should know about tying the shop floor to the enterprise resource planning (ERP) system.Become an expert of ERP system. Read this whitepaper Enterprise resource planning (ERP) on the shop floor is critical. High-performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations, and improving customer satisfaction. Learn how integrated ERP brings manufacturers improved quality, increased production throughput, less scrap, and other benefits.

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2/24/2010 12:58:00 PM

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

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2/3/2012 4:29:00 PM

Checklist for Phone System Buyers
Are you in the market for a business phone system? With the broad array of features available in phone systems today and the full spectrum of providers who sell them, purchasing a new phone system for your business can be a daunting task. Read these condensed best practices to get the right information and ask phone system vendors specific, detailed questions to make the optimal decision to meet your communication needs.

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1/12/2011 11:49:00 AM

A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how to evolve the focus of a data strategy to specifically suit both the acquisition and retention phases.

EMPLOYEE SELF SERVICE SYSTEM:
7/3/2003

System Models and Simulation
Understanding how a system really works is the first step toward using, improving, automating, or explaining it to others. The basic concept of a system is that it is driven by cause and effect—but there is so much more to understanding its full complexity. The best place to start is by learning how causal loop diagrams (CLDs) are used to model dynamic systems by identifying variables and causal effects.

EMPLOYEE SELF SERVICE SYSTEM:
6/22/2007 9:58:00 PM