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Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

encounter forms  at hand. But, the encounter happens. To the customer, the employee’s interaction with him or her at that moment might be more significant than the actual resolution of the issue at hand. While the actual answer can be provided to the client at a later time, the dialogue cannot be re-enacted. What remains is the experience. And it is that experience that will be displayed on social media platforms. Addressing Positive Client Sentiment Positive sentiment can elicit two main types of reactions on the Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » encounter forms


From Burden to Benefit: Making the Most of Regulatory Risk Management
The paradoxical view that regulation is both a blessing and a curse continues to be widely held among senior executives. While they recognize the need for

encounter forms  regulatory issues that they encounter. Looking to the future, respondents continue to expect problems on the regulatory front from China. Asked about the impact they expected from changes to regulation over the next three years, China leads the pack, suggesting that respondents think that things may get worse on the regulatory front before they get better. About the survey The Economist Intelligence Unit surveyed 320 executives around the world in September 2008 about their attitudes to environmental Read More...
Saba Software: All about People (Cloud) - Part 3


encounter forms  relatively new and could encounter unexpected problems. Saba has enterprise-class data centers and global co-locations placed around the world (including the US, Canada, Europe, Latin America, and Asia-Pacific) for production deployments. The company recognizes that enterprise customers require this global delivery, security and Quality of Service. This represents a major investment by Saba in its Global Cloud operations. Saba Cloud customers today include some of the largest and most security conscious Read More...
11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can

encounter forms  of Scandinavian Airlines, every encounter between our customers and our frontline people is a moment of truth that sets the tone of the entire company in the minds of our customers. Quite often, manufacturers do not get to know the people and culture of their ERP supplier before making the selection decision, though it is frequently a major reason for making the replacement decision. You must know how customer-oriented your supplier is and how much information they provide to those on the front line. Read More...
Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©
Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak

encounter forms  difficulty that the trainees encounter is in determining what constitutes an opportunity for a defect. Obviously, by increasing the number of opportunities (the denominator of dpmo), you can improve the metric, particularly if you include opportunities that are not important to customers and consequently are not routinely checked for conformance, thereby allowing their defects to go uncounted. This weakness can be overcome (but seldom is in practice) by applying an objective weighting for defect severity Read More...
Measuring the ROI of ERP in SMBs
Enterprise resource planning (ERP) is more than a necessary infrastructure that forms the transactional system of record upon which a business is based. ERP is

encounter forms  the ROI of ERP in SMBs Enterprise resource planning (ERP) is more than a necessary infrastructure that forms the transactional system of record upon which a business is based. ERP is also the potential source of cost savings and operational improvements. It is also a serious undertaking. This Aberdeen report serves as a roadmap for small to medium businesses (SMBs) to realize the maximum return on investment (ROI) from ERP implementations. Read More...
Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? - Part 2
Part 1 of this blog series outlined Epicor 9 (aka Epicor ERP [evaluate this product]), Epicor Software’s next-generation converged product suite. A similar feat

encounter forms  9: Delivering What Oracle and Others Are Yet to Achieve? - Part 2 Part 1 of this blog series outlined Epicor 9 ( aka Epicor ERP [ evaluate this product ]), Epicor Software ’s next-generation converged product suite. A similar feat has yet to be accomplished even by mighty Oracle within Oracle Fusion Applications . The article also discussed Epicor’s accompanying “Protect, Extend, and Converge” strategy for providing customers with  a migration path choice on their own timetable and convenie Read More...
Payroll Services Checklist
Before you talk to a payroll services provider, you need to ask yourself several important questions about the current situation of your organization, and to

encounter forms  Services Checklist Payroll Services Checklist If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. HR World is a leading resource and community for HR professionals. Free HR World Payroll Provider Checklist . Download our free payroll and compensation checklist to find out what key questions you need to ask from a payroll and compensation vendor. Source : HRworld Resources Related to Payroll Services : Payroll Services (Wikipedia) Read More...
K2 Takes BPM Mobile
K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with

encounter forms  Takes BPM Mobile K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.   Customers can use the K2 Mobile app to review and respond to any K2 task, across any process, so they can access data directly from their iPhone or iPad and redirect or share tasks with other users. The new release is native to iOS 7, but K2 already has Android and Blackberry Read More...
10 Ways to Start a SharePoint Project the Right Way
Until now, SharePoint has been implemented as simply a platform for front-end-heavy intranets, or as a system for limited document sharing and forms automation

encounter forms  Ways to Start a SharePoint Project the Right Way 10 Ways To Start A Sharepoint Project The Right Way If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Optimus BT, a Microsoft Gold Certified Partner and a privately held firm with locations in Atlanta, GA, US (HQ) and Bangalore, India, is a global leader in providing solutions that are primarily SharePoint based and utilize existing client infrastructure. Source : Optimus BT Optimus BT Read More...
It’s About Process (or the Ability to be Responsive) -- Part III
Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on

encounter forms  About Process (or the Ability to be Responsive) -- Part III Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, W ebcom Inc.  has leveraged its vast expertise earned while addressing many complex sales quote-to-order (Q2O) Read More...
Enterprise Software Solutions
Enterprise Software Solutions has developed an innovative set of products to help you persistently monitor and proactively manage your SQL Server resources

encounter forms  Software Solutions Enterprise Software Solutions has developed an innovative set of products to help you persistently monitor and proactively manage your SQL Server resources, allowing you to gain better control of database performance, data delivery and communications flow. On the front-end Enterprise Software Solutions has developed a complete analytical and presentation framework called BI Portal that hosts several major products – Business Intelligence Companion, Report Server Companion, Read More...
Case Study: Poudre Valley Health System
In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change

encounter forms  Study: Poudre Valley Health System SkillSurvey Pre-Hire 36O is an online approach to reference checking... and a lot more! Pre-Hire 360™ replaces time consuming reference check phone calls with an efficient online approach. Source: SkillSurvey Resources Related to Case Study: Poudre Valley Health System : Background check (Wikipedia) Case Study: Poudre Valley Health System Skillsurvey Reference Checking is also known as : Skillsurvey Employer Checking References , Professional Reference , Skillsurv Read More...
ERP in Manufacturing 2010: Measuring Business Benefit and Time to Value
Enterprise resource planning (ERP) provides the necessary infrastructure that forms the operations and transactional system of record for manufacturers of all

encounter forms  in Manufacturing 2010: Measuring Business Benefit and Time to Value Enterprise resource planning (ERP) provides the necessary infrastructure that forms the operations and transactional system of record for manufacturers of all types and sizes. Now decades old, as it has become more pervasive, there is risk in perceiving it as a given and neglecting to measure its business benefits. This research explores best-in-class approaches to realizing the greatest business benefit possible from ERP. Read More...
FileNet
FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can

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