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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 encounter forms


Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

encounter forms  at hand. But, the encounter happens. To the customer, the employee’s interaction with him or her at that moment might be more significant than the actual resolution of the issue at hand. While the actual answer can be provided to the client at a later time, the dialogue cannot be re-enacted. What remains is the experience. And it is that experience that will be displayed on social media platforms. Addressing Positive Client Sentiment Positive sentiment can elicit two main types of reactions on the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Inovis Delves into PIM by Snatching QRS Part Five: Challenges and User Recommendations


While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted by all the B2B e-commerce vendors as to prove how much leverage their applications can bring to corporations.

encounter forms  In addition, QRS may encounter competition from the internal field intelligence departments of companies. In addition to the above-mentioned direct and indirect competitors in data synchronization and retail demand chain spaces, the combined company's possibly biggest challenge remains a still ongoing lack of awareness of the need for these applications. While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted by all the B2B Read More

From Burden to Benefit: Making the Most of Regulatory Risk Management


The paradoxical view that regulation is both a blessing and a curse continues to be widely held among senior executives. While they recognize the need for protection in key areas, they are often frustrated by what they see as overly complex, unnecessary bureaucracy to achieve this goal. Find out how your company can meet increasingly difficult regulatory compliance challenges as it develops integrated business networks.

encounter forms  regulatory issues that they encounter. Looking to the future, respondents continue to expect problems on the regulatory front from China. Asked about the impact they expected from changes to regulation over the next three years, China leads the pack, suggesting that respondents think that things may get worse on the regulatory front before they get better. About the survey The Economist Intelligence Unit surveyed 320 executives around the world in September 2008 about their attitudes to environmental Read More

Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©


Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak and Texas Instruments. Its objective is to reduce output variability through process improvement, and/or to increase customer specification limits through design for producibility. I don't like the Six Sigma metric. As you'll see, it fails to pass many of the empirical tests for "good" metrics. In particular, it's neither simple to understand nor, in most applications, an effective proxy for customer satisfaction. And, its definition is ambiguous and therefore easily gamed because th

encounter forms  difficulty that the trainees encounter is in determining what constitutes an opportunity for a defect. Obviously, by increasing the number of opportunities (the denominator of dpmo), you can improve the metric, particularly if you include opportunities that are not important to customers and consequently are not routinely checked for conformance, thereby allowing their defects to go uncounted. This weakness can be overcome (but seldom is in practice) by applying an objective weighting for defect severity Read More

Bullet-proofing Instant Messaging


As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability and security exposure. Users, it seems, simply don’t understand the losses and exposures that can result from incautious IM use. Find out how security software solutions can help you reap the benefits of IM without exposing your company to unnecessary risk.

encounter forms  they are likely to encounter. The best-known IM packages include AOL Instant Messenger (AIM) , Yahoo! Messenger, Google Talk and Windows Messenger. (The latter has been bundled with Windows XP since Service Pack 2 and comes with all versions of Windows Vista; it's now available at the Windows Live Web site for all current Windows versions, including Windows 7.) There are many other options also available, including open source or free multiservice clients such as Trillian, plus integrated IM/chat Read More

ROI Case Study: Ultimus Workflow Suite


In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs.

encounter forms  Case Study: Ultimus Workflow Suite In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs. Read More

Nova Outsourcing Services


Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes.  

encounter forms   Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

encounter forms  A BPM Vendor Worth Checking Out Despite the ongoing consolidation in the business process management (BPM) space (i.e., the acquisitions of Lombardi Software by IBM , Metastorm by Open Text , Chordiant by Pegasystems , Savvion by Progress Software [see related blog post on the TEC Blog ], BEA Systems by Oracle , IDS Scheer by Software AG , and so on), the BPM arena is still crowded with a number of vibrant vendors (many of which are still startups) with innovative value propositions and Read More

Five Things to Understand About Your Nexus Footprint


The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium businesses (SMBs) cannot afford that kind of resource internally. Meanwhile, the penalties for undercollecting, underreporting, and underpaying sales tax can be huge. Learn more about nexus issues and how they can impact your business—and your bottom line.

encounter forms  Things to Understand About Your Nexus Footprint The Sabrix Nexus Determination Services Include: Review of your sales tax nexus report with Sabrix tax experts to provide your organization with an understanding of the report findings. Source : Sabrix Resources Related to Five Things to Understand About Your Nexus Footprint : Sales tax (Wikipedia) Five Things to Understand About Your Nexus Footprint Sales Tax Nexus is also known as : Charge Sales Tax , General Sales Tax , Income Tax Rate , Nexus Sales Read More

Act-On


Act-on offers a cloud-based marketing automation platform. Act-On's technology features a database for accelerated campaign implementation; an easy, intuitive user interface; and a comprehensive, feature-rich solution set. This includes an e-mail engine with one-click integration to Web conferencing and customer relationship management (CRM) solutions; tools for website visitor tracking, lead scoring, lead nurturing, and social media prospecting; and design tools for Web forms, landing pages, and e-mail.

encounter forms  marketing automation, e-mail campaigns, marketing automation platform, marketing campaign management Read More

Intelligently Manage Your ISO Certification


Industry today demands more quality of manufacturers, and as such, ISO 9001—the yardstick by which quality products and services are measured—is forcing more and more companies to become ISO-certified. However, companies can use a browser-based tool to help bridge any information gaps they may encounter during the process—and to give them the head start they need to intelligently manage their ISO certification.

encounter forms  information gaps they may encounter during the process—and to give them the head start they need to intelligently manage their ISO certification. Read More

Enterprise Software Solutions


Enterprise Software Solutions has developed an innovative set of products to help you persistently monitor and proactively manage your SQL Server resources, allowing you to gain better control of database performance, data delivery and communications flow. On the front-end Enterprise Software Solutions has developed a complete analytical and presentation framework called BI Portal that hosts several major products – Business Intelligence Companion, Report Server Companion, Data Mining Companion, Dashboards, Charts and Maps. Enterprise Software Solutions specializes in the Microsoft SQL Server Stack – SQL, SSAS and Reporting Services. The company’s initial product Companion for MS SQL Server debuted over 7 years ago and was the first product to provide details of the inner workings of the MS SQL server. ESS invented the Deadlock monitor, Time Travel and Forensics Analyzer. Followed by the Companion for MS Analysis Server, ESS once again was the innovator of the Resource Governor and Cache Warmer.The BI Portal is the latest innovation that allows for dymanic report creating using SSAS and SSRS services. There is no need to be technical anymore to do advance analysis, create reports, secure them and share them all by using the mouse. In 2010 Enterprise Software Solutions was the first company to allow for SSAS cube data to be securely exposed to thousands of internet users through Forms Based Authentication.Enterprise Software Solutions license strategy is per server instance license with unlimited users. Combined with low license prices and unlimited technical support, Enterprise Software Solutions is not only a software vendor but rather a hands-on partner.

encounter forms  Software Solutions Enterprise Software Solutions has developed an innovative set of products to help you persistently monitor and proactively manage your SQL Server resources, allowing you to gain better control of database performance, data delivery and communications flow. On the front-end Enterprise Software Solutions has developed a complete analytical and presentation framework called BI Portal that hosts several major products – Business Intelligence Companion, Report Server Companion, Read More

CRM Your Salespeople Will Love


Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that adopt it. So why does it encounter so much “what’s-in-it-for-me” resistance from frontline salespeople? Often, the reason is because they view CRM as strictly a management tool. With Oracle CRM On Demand, however, you can minimize data entry—allowing your salespeople to spend more time selling.

encounter forms  So why does it encounter so much “what’s-in-it-for-me” resistance from frontline salespeople? Often, the reason is because they view CRM as strictly a management tool. With Oracle CRM On Demand, however, you can minimize data entry—allowing your salespeople to spend more time selling. Read More

Risk Mitigation and Functional Requirements in Dynamic Compliance Environments


Risk, risk mitigation, and accountability are at the center of several key industry regulations and are factored into all forms of financial and operational metrics. Learn how enterprise software can be used to develop strong models using balanced planning to mitigate risk.

encounter forms  Mitigation and Functional Requirements in Dynamic Compliance Environments Risk, risk mitigation, and accountability are at the center of several key industry regulations and are factored into all forms of financial and operational metrics. Learn how enterprise software can be used to develop strong models using balanced planning to mitigate risk. Read More

FileNet


FileNet Enterprise Content Management (ECM) products are designed to help organizations manage all their content and control business processes. FileNet ECM can be used to help ensure compliance by managing digital content, e-mail, images, web content, records, forms, and business processes. It manages content wherever information resides and in whatever format, so that the content can be quickly accessed. FileNet software securely manages and controls images, digital content, web content, records, forms, and e-mails. In addition, FileNet can help streamline processes involving people, business systems, and content. It transparently declares records while capturing information from e-forms and enabling team collaboration.

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