Abstract: It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don’t give access to vital data, and don’t provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.

Abstract: Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc., to provide a full-range of automated e-commerce systems. Moai’s Dynamic Commerce Markup Language (DCML) is an XML-standard compliant language for dynamic commerce markets, and combined with Extricity’s B2B platform, the vendors hope to better integrate e-commerce business processes.

Abstract: E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors.

Abstract: Integrated multichannel retailing will inevitably become the norm. For retailers, the key to multichannel success lies in understanding the factors that drive revenues and the ability to fulfill Web orders. Other challenges center around electronic integration, visibility, and exception management.

Abstract: Multichannel retailers need visibility into data metrics in order to bring all channels, products, and customer segments together. For true visibility, you need retail software that integrates all the information from disparate systems for the most detailed data analysis possible. Discover the top six factors to consider when evaluating multichannel business software, so you can optimize your business performance.

Abstract: “Build it and they will come” is not a strategy for e-commerce success. You wouldn’t expect a new store to bring in business without advertising and promotion, so why would you build a Web site and expect it to boost business if nobody knows it exists? E-commerce must be supported with marketing and advertising. Learn about the other nine reasons why e-commerce fails and how you can overcome these pitfalls.

Abstract: Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business application vendor Extricity Software, Inc. to deliver e-commerce solutions. Though Aspen lags behind other enterprise application software vendors in e-commerce offerings, recent business restructuring efforts and its hold on the process manufacturing segment may lead to success.

Abstract: When you decide to implement a new fax software solution, you should review how the solution will be implemented and managed, as well as its ability to grow with your network. Within a Windows network, critical architectural, administrative, and usage concerns should be thoroughly considered. Review your options with this fax server overview outlining the benefits of different fax servers and e-mail integration.

Abstract: The success of Kentucky (US)-based First Federal Savings Bank can largely be attributed to its sophisticated review process. The bank conducts an annual 360 review for each of its employees. Besides rating themselves, employees are also evaluated by peers, subordinates, and supervisors. To conduct these reviews, the bank uses Blue/360, a web-based multi-rater application designed specifically for conducting 360 reviews.

Abstract: Availl, Inc, the leading solution provider of sales, supply chain management, and logistic services for the aviation industry. Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable comprehensive demand forecasting, and provide Web-based visibility into global inventories.

Abstract: Arrow Electronics, Inc., a leading distributor of electronic components and computer products, supports more than 600 suppliers and 150,000 OEM and commercial customers with 200 sales offices and 18 distribution centers in 41 countries. Employees at Arrow were using spreadsheets and manual processes which made it difficult to support its large original equipment manufacturer (OEM) partners (HP, IBM, EMC, Sun) and 1,500 member reseller network. Arrow worked with Click Commerce to build and implement Information Support Services, a centralized, easy-to-use platform that creates a company-wide view for Arrow to manage multiple channels and business units. It also enables OEM and reseller partners to work together on customer solutions.

Abstract: J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

Abstract: Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping into the bigger obstacles.

Abstract: In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

Abstract: This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows that result from E-Commerce activities.

Abstract: GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing customers in the retail sector), some challenges will have to be overcome and a more detailed strategy will have to be fleshed out.

Abstract: Leading e-commerce vendor Commerce One recently announced an alliance with B2B collaboration vendor Adexa. Though in its early stages, the alliance has strong incentives on its side that may well bring success.

Abstract: The eCo specification from CommerceNet will help E-commerce sites find each other and determine each other's E-commerce standards and trading practices.