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Enhancing the Agility of Customer Information Systems in Utilities
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business, very expensive, and always

enhancing the agility of customer information systems in utilities  the Agility of Customer Information Systems in Utilities Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business, very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more closely. Learn about the perspectives on strategic CIS assessment frameworks and how a structured solution can help you improve the agility of CIS without a huge investment. Read More
ERP for the Utilities Industry
Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR,...
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Documents related to » enhancing the agility of customer information systems in utilities


Waking Up to a “New Day” at Infor
Moving away from the relentless acquisitions of the past, Infor is waking up to a brand new day, marked by innovative product development that will change the

enhancing the agility of customer information systems in utilities  growth and innovation, stop enhancing many products, and squeeze maintenance revenues from the increasingly agitated customer base.   Continued Transition and Confusion In the late 2000s, customers were not pleased to be “nickeled and dimed” for hardly any new differentiating functionality from Infor, and neither were partners, who may have received much better treatment from the previously independent companies.   Next, the pressures of the 2008 recession led to numerous restructurings at Infor, wi Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

enhancing the agility of customer information systems in utilities  from cost reduction toward enhancing the customer experience. The latest information technology enables collaboration across worldwide communities and offers a real-time understanding of customers. Thus armed, firms are tailoring service experiences to specific customer segments in innovative ways and trans- forming their ability to leverage global talent (see Figure 1). PLATFORMS FOR PROCESS INNOVATION AND BUSINESS TRANSFORMATION LEVERAGING CUSTOMER INSIGHTS, IMPROVING PRODUCTIVITY Customer service chann Read More
Enterprise Resources Planning (ERP) Market - Dismal 1999, the New Millennium to bring Relief (for Some)
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued in full force throughout 1999

enhancing the agility of customer information systems in utilities  global supply chain by enhancing the flow of information to and from customers, suppliers and other business partners outside the enterprise. More recently, the availability and use of the Internet has created a demand for software that operates across the Internet and intranets. This global logistics concept merged with new constraint-based optimization solutions called advanced planning systems (APS) and specialized warehouse management software, resulting in SCM (See TEC's Technology Research Note: Read More
Aligning Business with IT through IT Portfolio Management and IT Governance
When business uncertainties are frequent and compliance with regulations is mandatory, it can be a challenge to keep information technology (IT) synchronized

enhancing the agility of customer information systems in utilities  leaving little for value enhancing initiatives. CIOs striving to achieve synchronization with business are plagued with issues such as ever increasing infrastructure and maintenance costs, growing complexity of their IT infrastructure, and keeping pace with the ever-changing business demands. It has been observed that around 80-90% of the total IT spent is on maintaining the non value-add applications. This means that only 10-20% of the total IT budget is available for new initiatives/projects. In such Read More
Social Media in Your Supply Chain Keeps Everyone in the Loop
Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like

enhancing the agility of customer information systems in utilities  Media in Your Supply Chain Keeps Everyone in the Loop Social media is providing a key link in the new generation of cloud-based supply chains. Cloud-based supply chain management (SCM) platforms have been around for more than a decade now, although they haven't always been described as such. In recent years, though, this kind of software is starting to be built with social media capability as a central pillar. Companies with long supply chains that need to communicate with myriad partners across the Read More
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

enhancing the agility of customer information systems in utilities  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More
Soaring across the Regions: A View of the Impact of the Internet on Business
The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a

enhancing the agility of customer information systems in utilities  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More
2011 HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas
Day two of the 2011 HR Technology Conference @ Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions

enhancing the agility of customer information systems in utilities  HR Technology Conference & Expo (Day 2): What Happens in Vegas Shouldn’t Have to Stay in Vegas Day two of the 2011 HR Technology Conference & Expo was an 8-hour marathon of talking with software vendors and attending various conference learning sessions. Here’s a brief look: Naomi Bloom (Managing Partner at Bloom and Wallace ) and Jason Averbook (Co-Founder & CEO of Knowledge Infusion ) kicked off the day with The Great Technology Debate on the topic of HR technology—what we’re seeing and Read More
Sage 100 ERP the Secure Solution for the Armed Services Mutual Benefit Association


enhancing the agility of customer information systems in utilities  100 ERP the Secure Solution for the Armed Services Mutual Benefit Association Read More
Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

enhancing the agility of customer information systems in utilities  Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. To help efficiently manage stimulus plans and optimize their outcomes, public sector agencies are turning to the SAP BusinessObjects portfolio of solutions. Join this Webcast to Read More
Architecture-Centered Information Systems In The Manufacturing Domain - Part III - Steps in the Architecture Process
Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current

enhancing the agility of customer information systems in utilities  Centered Information Systems In The Manufacturing Domain - Part III - Steps in the Architecture Process Glen B. Alleman is associated with Niwot Ridge Consulting, www.niwotridge.com About This Note: This note is presented in five parts as follows: Introduction to Software Architecture The Architecture Process Steps in the Architecture Process Moving from Planning to Implementation Applying the Methodology Part III - Steps in the Architecture Process Without a framework for defining Read More
ERP for the Utilities Industry
Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet

enhancing the agility of customer information systems in utilities  for the Utilities Industry Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. Read More
Software-as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership
This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption

enhancing the agility of customer information systems in utilities  as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption rate and total cost of ownership (TCO) of this technological approach. Download this white paper to find out how a hosted option can drive significant cost savings, reduce initial implementation times, and bring new functionality with relative ease and Read More

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