X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 enterprise saves over search million on sophisticated call routing to nine locations


Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription

enterprise saves over search million on sophisticated call routing to nine locations  Saves Over $1 Million on Sophisticated Call Routing to Nine Locations In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM) System RFI/RFP Template

Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Support, Document and Records Management, Search and Indexing Management, Security Management, Digital Asset Management, Reporting and Statistics Management, Performance, Backup, and Recovery, Product Technology 

Evaluate Now

Documents related to » enterprise saves over search million on sophisticated call routing to nine locations

TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements


TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements EOH Technology Consulting (EOH) and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

PeopleSoft Enterprise


Oracle's PeopleSoft® Enterprise is a family of best-in-class applications based on the company's Pure Internet Architecture® designed for flexible configuration and open, multi-vendor integration. It is geared toward financial, government, education, health care, and other services industries. It is also aimed at supporting large, company-wide functions such as human resources, finance, IT, procurement, marketing, services, and sales across all industries.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

The CIO’s Guide to Building a Mobile Device Management Strategy-And How to Execute On It


More and more workers are using smartphones and tablets to do their work—from anywhere at anytime. But managing these devices in the field can be difficult. Enterprise mobile device management (MDM) solutions are the answer to many of the issues caused by the rapid growth of mobile devices. See how MDM provides IT with a complete set of inventory, control, and reporting tools that make it easy to manage mobile devices wherever they are.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

Too Hard to Adopt PLM? Find Ways to Make It Easier


Product lifecycle management (PLM) systems are too complicated, too expensive, and take too long to implement. That’s what I said last month in a blog post. However, more and more companies find that adopting PLM is an unavoidable route to take regardless how many obstacles ahead. Can companies find ways to adopt PLM more easily and faster? After listening to Lectra’s introduction to its Easy

enterprise saves over search million on sophisticated call routing to nine locations   Read More

Product Developers Need to Shift to an All-Digital Mindset


Over the past several decades, processes to design and build cars, airplanes, and other products have typically followed a linear, sequential path. But the inefficient flow of information has frequently led to delays in product delivery. To remedy the situation, product development groups are shifting to a more holistic digital mindset using digital business models, processes, and tools. By embracing digital like never before, product developers can become fully integrated digital businesses and, therefore, well positioned to be more competitive.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

Using ERP to Deliver E-commerce for Engineer-to-order Companies


Engineer-to-order (ETO) companies can use e-commerce strategies in order to improve customer service, reduce waste, and increase profits through a lean approach to document management and more efficient project administration. This article outlines the ways that enterprise resource planning (ERP) software can facilitate ETO e-commerce by opening portals to suppliers, project collaborators, and customers.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

CallidusCloud Connections C3—Focusing on Sales and Marketing to “Lead to Money”


This year’s CallidusCloud Connections C3 conference in Las Vegas furthered CallidusCloud’s efforts to push the market awareness of its Lead to Money suite. While the incentive and compensation and configure price quote (CPQ) modules remain two main entry points for most customers, at the conference the vendor focused on the ability of the suite to make sales and marketing work as one in order to close deals faster.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level


Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring failure.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

Top 10 Risks to a Configuration Project and How to Avoid Them


Companies producing and selling complex and configured products can achieve a major competitive edge by successfully implementing product configurator software as a core element of a configurability strategy. This can provide a greater range of product variations, using fewer resources. Learn more about how you can gain the intended benefits from implementing a configurability strategy with product configurator software.

enterprise saves over search million on sophisticated call routing to nine locations   Read More

8 Questions to Ask to Successfully Negotiate a Phone System Deal


Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

enterprise saves over search million on sophisticated call routing to nine locations   Read More