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Software Functionality Revealed in Detail
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 enterprise saves over search million on sophisticated call routing to


Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription

enterprise saves over search million on sophisticated call routing to  Saves Over $1 Million on Sophisticated Call Routing to Nine Locations In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM) System RFI/RFP Template

Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Support, Document and Records Management, Search and Indexing Management, Security Management, Digital Asset Management, Reporting and Statistics Management, Performance, Backup, and Recovery, Product Technology 

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Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

enterprise saves over search million on sophisticated call routing to  CMI began evaluating its enterprise resource planning (ERP) system with the operational goal of improving on-time shipment rates and reducing the number of days from order to shipment, it realized the current system, including the latest upgrades, was far from adequate. Bill Turgeon, CIO at CMI, explains, We had no visibility into gross profits and costs, with 150,000 items that needed billing but were not in the system. The technology goal at CMI was to install an ERP system that would enable entry, Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

enterprise saves over search million on sophisticated call routing to  on behalf of an enterprise or other organization. Chapters 2 through 8 of this guide are all about how to do just that. But first we must set the stage. Speaking of setting the stage: several years ago, I saw a Broadway musical called Pippin, about the son of Charlemagne. Recalling a Broadway musical about the life of the son of Charlemagne must seem an odd way of starting a book on the successful deployment of Voice over IP (VoIP) and IP Telephony (IPT) , but stick with me, there are some interesting Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

enterprise saves over search million on sophisticated call routing to  with different types of enterprise systems (e.g., enterprise resource planning [ERP], CRM, etc.) One of Attensity’s key features is its ability to classify and route customer data with its Respond application, which enables customer agents to engage and deliver on the same channel they are receiving feedback from: Twitter, Facebook, forums, blogs, etc. This changes the cycle of customer data management by not only enabling data collection and analysis, but also enhancing service in real or near real Read More

MAPICS To Leap Forward In A Frontstep Way Part 2: Market Impact


MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers. Going forward, it will rather try to solve challenges for its customers and/or prospects in their quest of becoming world-class manufacturers.

enterprise saves over search million on sophisticated call routing to  global providers of extended enterprise solutions for world-class manufacturers, announced the signing of a definitive agreement whereby MAPICS will acquire Frontstep, formerly known as Symix Systems and headquartered in Columbus, OH. This transaction should create one of the largest providers of extended ERP, CRM and SCM applications that are focused exclusively to solving the challenges of discrete and batch process manufacturers. The combined company will have solutions that have been implemented in Read More

Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite


The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM). Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for

enterprise saves over search million on sophisticated call routing to   Read More

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value


Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

enterprise saves over search million on sophisticated call routing to  rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach. Read More

Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid when it was introduced at the Dreamforce 2009 conference. However, a few months have passed and this period has helped salesforce.com craft the much clearer

enterprise saves over search million on sophisticated call routing to  could be a general enterprise platform on its own. One Chatter-based application was recently announced by FinancialForce.com and is called Chatterbox . Chatterbox comes within  the FinancialForce Accounting product  but the idea is to also sell it to accounting departments as standalone. For more information on the product, see the  company’s press release (PR) , a related  blog post from WebCPA , and the  product’s dedicated Web page . The final part of this blog series will explain many Read More

RedPrairie: Enabling End-to-End Supply Chains (from Manufacturer to Retail Shelf)


RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J. Jakovljevic describes how the company has positioned itself through its acquisitions, outlook, and integration initiatives to be able to fulfill its “Buy Anywhere—Fulfill Anywhere” philosophy.

enterprise saves over search million on sophisticated call routing to  • Commerce Platform integration with Enterprise Visibility and Warehouse Management. This will enable “Order Anywhere, Fulfill” from one or more distribution centers (DCs). • Integration of Store Inventory (Perpetual Inventory) with Enterprise Visibility. This will enable Order Anywhere, Fulfill from DCs or stores.   The Outlook and Differentiation WMS has always been RedPrairie’s bell-weather product suite and continues to generate over half of its revenue. It sees a lot of interest and Read More

IPSec VPNs for Extranets: Not what you want to wake up next to


In general VPNs are ill suited to building multi-company extranets, for any situation that extends across organizational boundaries, or where there is unbalanced trust between end points. This article discusses the basic requirements for a true extranet solution.

enterprise saves over search million on sophisticated call routing to  issues   Provide complete enterprise autonomy   Be application agnostic deliver all applications in their native form, whether legacy, file share, web-enabled, or web-services About the Author Roger Wood is a Senior Product Marketing Manager for Flatrock Inc. Flatrock develops and sells Instant Extranet products to help companies dramatically reduce the cost, complexity and time associated with securely connecting business partners to critical applications. Mr. Wood joined Flatrock following 9+ years Read More

3D Systems to Acquire Geomagic: Set to Capture Market Share of Scan-to-CAD Market


Recently, 3D Systems signed a definitive agreement to acquire Geomagic. Geomagic develops the software that is used for scanning physical objects into 3D data. It also produces 3D metrology and inspection software that compares and verifies the measurements of an actual physical product with its design. This acquisition fits well with the portfolio and offerings of 3D Systems, which is well known

enterprise saves over search million on sophisticated call routing to   Read More

The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

enterprise saves over search million on sophisticated call routing to  practice and a mainstream enterprise hospital. If it’s in budget, the easiest way to transition paper documents to electronic format is to outsource transcriptionists to transfer the data (using this route will not decrease staff productivity). You should also factor in a change management aspect, because an average SMB practice could take up to six months to reach its desired goals by eliminating repetitive tasks and allowing doctors to see more patients. Most EMR software offers health maintenance Read More

Key SCM Features to Look For (And Major Players to Look Out For)


Many CFOs, CTOs, supply chain managers, and logistics managers struggle to decide which supply chain management (SCM) software is best-suited to their organizational needs. It doesn’t help that there is an abundance (literally hundreds) of SCM solutions available on the market. Today, I’ll help you understand key SCM modules, and look at some key players with well established SCM solutions

enterprise saves over search million on sophisticated call routing to  SCM functionality within an enterprise resource planning (ERP) application. All the vendors below can be considered best-of-breed SCM applications. There are many tier-1 and tier-2 vendors not listed below, but can be researched and evaluated according to your functional and business process requirements at http://scm.technologyevaluation.com/ . Consona Consona has a variety of SCM software product suites according to industry and need. All of Consona’s products are developed with years of industry Read More

Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix


BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

enterprise saves over search million on sophisticated call routing to  those with much broader enterprise suites, because Its solution is solely focused on managing the full end-to-end inquiry-to-order process (quoting, configuration, and proposals) executed by customers' sales teams and channels, whereas most competitors stop short of truly empowering sales with one generalist solution that tries, suboptimally, to manage all aspects of the sales order process. The on-demand technology and implementation methodology takes less time and resources than implementing older Read More

GE Comes to Lunch. Want to Guess Who the Appetizer Will Be?


General Electric announced the effective slicing of its General Electric Information Services company into two new business units to focus on E-commerce. The company will leverage its existing trading network to become a major E-commerce provider. At the rate at which E-procurement in particular is moving, GE may have to bulk up seriously to make its mark.

enterprise saves over search million on sophisticated call routing to  on Internet Data Exchange, Enterprise Application Integration (EAI), E-procurement, and the creation of trading exchanges. Market Impact This is not a simple case of a clicks-and-mortar company suddenly deciding that the future is in E-commerce. General Electric has been setting this table for a while. GEIS was a pioneer in creating trading exchanges based on the EDI standard, and has been a strong participant in XML standardization efforts, including CommerceNet's and Microsoft's. GEIS' Trading Process Read More