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Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription

enterprise saves over search million on sophisticated call routing to  Saves Over $1 Million on Sophisticated Call Routing to Nine Locations In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform. Read More...

PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 2
Part 1 of this blog series introduced PROACTIS, a UK- and US-based specialist vendor of spend control and e-procurement solutions with accredited partners

enterprise saves over search million on sophisticated call routing to  finance, accounting, e-procurement, and  enterprise resource planning (ERP)  systems to minimize transaction time and costs. I also  encountered Intelligent Capture at the aforementioned UNIT4 user event, as another of UNIT4’s strategic partners and a sponsor of the event’s gala dinner .  Electronic Invoice Presentment & Payment (EIPP)  efficiencies are achieved through an extensive  automatic identification and data capture (AIDC)  capability that includes capturing paper documents via Read More...
Enterprise Content Management (ECM) System RFI/RFP Template
Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Su...
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Documents related to » enterprise saves over search million on sophisticated call routing to


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

enterprise saves over search million on sophisticated call routing to  of Applications The typical enterprise has tens and often hundreds of applications that transit the WAN. One way that these applications can be categorized is: Business Critical A company typically runs the bulk of its key business functions utilizing a handful of applications. A company can develop these applications internally, buy them from a vendor such as Oracle or SAP, or acquire them from a software-as-a-service provider such as Salesforce.com. Communicative and Collaborative This includes delay Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

enterprise saves over search million on sophisticated call routing to  CMI began evaluating its enterprise resource planning (ERP) system with the operational goal of improving on-time shipment rates and reducing the number of days from order to shipment, it realized the current system, including the latest upgrades, was far from adequate. Bill Turgeon, CIO at CMI, explains, We had no visibility into gross profits and costs, with 150,000 items that needed billing but were not in the system. The technology goal at CMI was to install an ERP system that would enable entry, Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

enterprise saves over search million on sophisticated call routing to  on behalf of an enterprise or other organization. Chapters 2 through 8 of this guide are all about how to do just that. But first we must set the stage. Speaking of setting the stage: several years ago, I saw a Broadway musical called Pippin, about the son of Charlemagne. Recalling a Broadway musical about the life of the son of Charlemagne must seem an odd way of starting a book on the successful deployment of Voice over IP (VoIP) and IP Telephony (IPT) , but stick with me, there are some interesting Read More...
Barcoding 101 for Manufacturers: What You Need to Know to Get Started
For manufacturers, barcoding carries with it numerous benefits, including increased accuracy, efficiency, and traceability, along with easier adherence to

enterprise saves over search million on sophisticated call routing to  it's important that whichever Enterprise Resource Planning (ERP) software system manufacturers utilize, they should ensure their system has been specifically designed to work with barcodes. In island systems, the barcode printer has no direct interaction with the rest of the manufacturing enterprise; but when it is part of a barcode-aware ERP system, the printer can take direction from other processes and print and encode data automatically when the server directs it to. Better yet, today's Read More...
To BEA or Not to BEA: Is That the Question?
BEA Systems Inc., announced that twelve Business-To-Business and Enterprise Application Integration vendors have teamed with them to provide e-business

enterprise saves over search million on sophisticated call routing to  that twelve Business-To-Business and Enterprise Application Integration vendors have teamed with them to provide e-business solutions, as members of their BEA Professional Service Provider Program. These new providers span the United States and the EMEA (Europe-Middle East-Africa) markets, and will leverage their vertical market and e-business expertise to implement the BEA eLink suite. The suite provides eLink Adapters that are integration components that provide out-of-the-box functionality without Read More...
CMS Is to Content as SOA Is to Enterprise Applications
There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to

enterprise saves over search million on sophisticated call routing to  as SOA Is to Enterprise Applications There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management. Read More...
Ariba Network to Move to SAP HANA
In keeping with its strategy to move everything to the cloud—and to the in-memory SAP HANA platform—SAP recently announced plans to move the Ariba Network to

enterprise saves over search million on sophisticated call routing to  industry watch, sap, ariba, business network, spend management, supply chain, sourcing, procurement, sap hana, cloud, in-memory, b2b, trade exchange, commerce Read More...
Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues
Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and

enterprise saves over search million on sophisticated call routing to  scheduling system,small business crm,crm on demand,on demand crm,scheduling tracking,crm database,crm systems,crm zoho,inventory control management,scheduling systems,small business crm software,zoho crm,hosted crm,crm automation,free crm software Read More...
How to Make People More Willing to Share Knowledge in Their PLM Environment
In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the

enterprise saves over search million on sophisticated call routing to  data from virtually any enterprise application. One use case I’m interested to see is the combination of analytics and community involvement in the product development environment (or so called social product development), so knowledge sharing is not only something PLM users do at will but also something that is measureable based on the frequency and quality of their contributions. As for the search component, the PLM industry is working on it from two interesting perspectives—enterprise search, Read More...
The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

enterprise saves over search million on sophisticated call routing to  to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t whether an ERP solution supports change, but rather at what cost? How quickly can adjustments be made, and what stresses do such changes place on the organization. To answer these questions, this paper provides results from a survey of senior finance executives. Read More...
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

enterprise saves over search million on sophisticated call routing to  has become a fearsome enterprise applications provider. PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market leaders. Possibly more encouraging is PeopleSoft's upbeat prediction for the rest of the year, optimism only a few of its competitors can currently exhibit. While Wall Street praises the vendor's Read More...
Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other

enterprise saves over search million on sophisticated call routing to  those with much broader enterprise suites, because Its solution is solely focused on managing the full end-to-end inquiry-to-order process (quoting, configuration, and proposals) executed by customers' sales teams and channels, whereas most competitors stop short of truly empowering sales with one generalist solution that tries, suboptimally, to manage all aspects of the sales order process. The on-demand technology and implementation methodology takes less time and resources than implementing older Read More...
GE Comes to Lunch. Want to Guess Who the Appetizer Will Be?
General Electric announced the effective slicing of its General Electric Information Services company into two new business units to focus on E-commerce. The

enterprise saves over search million on sophisticated call routing to  on Internet Data Exchange, Enterprise Application Integration (EAI), E-procurement, and the creation of trading exchanges. Market Impact This is not a simple case of a clicks-and-mortar company suddenly deciding that the future is in E-commerce. General Electric has been setting this table for a while. GEIS was a pioneer in creating trading exchanges based on the EDI standard, and has been a strong participant in XML standardization efforts, including CommerceNet's and Microsoft's. GEIS' Trading Process Read More...

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