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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 entity relationship diagram advantages


Migration Made Easy: Switching VAN Providers without the Fire Drills
To ensure end-to-end visibility while still meeting multiple trading partner requirements in your supply chain operations, one solution is to consolidate with a

entity relationship diagram advantages  failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement. These concerns can be addressed through migration to Inovisworks™. The Inovisworks VAN delivers the technology to meet multiple trading partner requirements and achieve complete supply chain visibility, which dramatically impacts your ability to effectively communicate across your entire trading community. This white paper is designed to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » entity relationship diagram advantages

Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

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Understanding and Managing Supply Chain Risk


As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While the topic is gaining prominence in boardrooms, many companies do not yet fully comprehend the risks they face. But understanding risk is the first step to managing it—and using the right IT tools can help. Learn what steps you can take to better address your supply chain risks.

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Network Security Best Practices: Competitive Analysis


When it comes to security architecture, choosing a system that’s scalable and applicable to a broad set of security needs is a wise move. New security services for Internet protocol (IP) networks are emerging that enable new levels of scalability and manageability—while remaining completely transparent to the network. By applying this type of system, you build an optimal framework for future security applications.

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Fast-track ERP Implementation: Advice from the Field


The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when combined with effective project management by capable professionals, can be rolled out rapidly when it counts—like after a merger or acquisition. Get tips for a speedy enterprise resource planning (ERP) implementation, from a company that lived to tell the tale.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

This buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration tools, mobile technology, and extended functionality), and then review their advantages and disadvantages. For each category of innovation, the guide will illustrate with real- life examples how CRM vendors provide innovative solutions to their customers and the associated benefits.

Innovation in the CRM world can be approached from two main perspectives: innovations in software, which affect the way companies manage their relationships with their customers (e.g., the ability to analyze customer feedback, for better customer service and even product development), and innovations in the market, which affect the accessibility and usability of CRM solutions (e.g., having CRM functionality available in the cloud or on a mobile device). And as the two qualities are interconnected (innovation in one arena generally leads or responds to innovation in the other), this guide focuses equally on innovations in CRM software and in new delivery models, such as cloud computing and mobile.

Throughout this guide, we consider CRM to be more than a set of tools and solutions that companies use to facilitate their interactions with customers. A complete CRM implementation includes strategies and best practices that companies define and apply in order to attract and retain customers.


Table of Contents


Preface

Customer Relationship Management: A Buyer’s Guide

TEC CRM Resources

Casebook

KANA Software Customer Success Story
Yahoo! Listens Proactively to Customers to Deliver Good Experiences

1C-Rarus Customer Success Story
1C:Enterprise 8 Implementation for Gazprom Neft–Tyumen

HarrisData Customer Success Story
Leading Manufacturer Employs RTI Software’s Closed Loop CRM to Manage Its Nationwide Customer Service Initiative

Infinity Info Systems Customer Success Story
Infinity Info Systems Streamlines Workflow for Leading Wealth Management Firm Halbert Hargrove

Microsoft Dynamics CRM Customer Success Story
Microsoft Dynamics CRM Gives BioMedix Vascular Solutions Better Insight into Business Execution

Microsoft Dynamics CRM Customer Success Story by Ignify
Microsoft Dynamics CRM Gives Foreign Currency Exchange Company a 360-degree View of Customers and Business Operations

SugarCRM Customer Success Story
USA FACT Drives Higher Revenues with Sugar ProfessionalTM and Empowers Sales On-the-go with Sugar MobileTM


Vendor Directory

SAP Special Report


Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.



Report Preview


CRM Innovations


BI for Large Enterprises

CRM innovations can be classified into four major categories: cloud computing, mobile, social, and extended functionality. Each category uses different technologies to address the needs of customer-focused companies and respond to changes in customer behavior. Many vendors innovate in two or more of these categories; others focus on one category (e.g., some traditional CRM vendors do not yet offer a cloud-computing delivery model or social functionality, but they have created strong mobile versions of their solutions).

Most of the innovative initiatives in the CRM space are contained within these four categories (but innovations are by no means limited to these categories). We consider these categories to be of the utmost importance—and this guide will focus on them— because they greatly affect the way companies manage their relationships with customers (existing or potential).



Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.

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Supplier Relationship Management: Benefits and Challenges


Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

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The Relationship Between Learning, Workforce Agility, and Business Performance


With a constantly evolving business climate, encountering change is the new normal. Organizations that embrace and practice agility are proven to be more effective in dealing with change. And key to fostering agility is continuous learning and development. With a strong learning culture that aligns with business objectives, your company will be better able to embrace an agile mindset, and with increased agility, performance will improve and the overall business impact will increase. Find out how.

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Introduction to Customer Relationship Management


The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development.

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The Relationship between ITIL and Facilities Management


It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.

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The Advantages of Row- and Rack-oriented Cooling Architectures for Data Centers


The traditional room-oriented approach to data center cooling has limitations in next-generation data centers. Next-generation data centers must adapt to changing requirements, support high and variable power density, and reduce power consumption and other operating costs. Find out how row- and rack-oriented cooling architectures reduce total cost of ownership (TCO), and address the needs of next-generations data centers.

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