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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 epicor call center


Epicor Retail: Behind the Counter
The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market

epicor call center  chat, etc.), etc.? DC: Epicor recognizes additional product opportunities in its retail portfolio and on an ongoing basis evaluates the opportunities and ROI, as well as the best solution—whether to partner with, acquire, or build in-house. Some currently on our list with activity are eCommerce, full call center order management, e-mail provider integration, and learning management. TEC: What are you offering with regard to social sensing, semantic, and high-volume (in-memory) analytics for retailers?

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » epicor call center

Microsoft Throws .NET At SMEs, With CRM As Bait


While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

epicor call center  as Navision, Made2Manage, and Epicor Software. Although Microsoft will try to downplay (and possibly even curb) its desire to compete in the higher-end of the enterprise market for the time being, major players in the market cannot rest completely at ease. The fact remains that the product will not appeal to companies that need more complex CRM capabilities or must manage customer relationships through diverse lines of business (LOBs). These customers would most likely require extensive customization, Read More

TEC Industry Watch: Enterprise Software News for the Week of June 18, 2012


SOFTWARE SELECTIONSLoudoun County Sanitation Authority selects SAP ERPIndustry tags: utilities "According to the plans of both the client and its system integrator, Sparta Consulting, the entire project is supposed to take only 14 months, which is a pretty intensive timeline considering a level of the solution selected and the company’s size. The modules to be implemented are financials

epicor call center  Epicor: TEC profile Compare Epicor to leading competitors SOFTWARE VENDOR M&As AND PRODUCT LAUNCHES Microsoft to acquire enterprise social network Yammer for $1.2 billion Industry tags: cross-industry All major business software vendors are doing something to offer social networks for the enterprise (Oracle built its own social network and acquired social and collaboration solutions, and SAP just revealed its social collaboration strategy). Although Microsoft also recently launched a social network, Read More

Epicor Retail Strategic Plan Ramping Up in 2013


The Epicor Retail division of global business software solution provider Epicor Software Corporation provides solutions for retailers seeking to streamline processes, integrate channels, and leverage intelligence  in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Epicor is the retail

epicor call center  platform, and integrated with Epicor Retail Merchandising and Enterprise Selling, Cross-Commerce communicates with physical stores ( Store POS ), mobile devices, call center, kiosk, and social media to improve engagement through personalized sales, targeted promotions, recommendation engines, contact centers, and more. This unified commerce platform will allow retailers to enhance commerce experiences with capabilities like shop online, pick-up in store and save the sale to fulfill in-store customer Read More

Reminder: ERP Vendor Shootout


Register today. highlights- pre-scripted demos showcasing each vendor's solution, offering rapid, comparative views of product functionality, user ...

epicor call center  SAP, Oracle, Microsoft, Infor, Epicor and IFS compare head to head—find out which is best for your business. Date: Thursday, March 26, 2009 Venue: Charlotte Convention Center, Charlotte, North Carolina (US) Time: 8:00 AM to 6:15 P.M., followed by a cocktail reception Find out what these vendor solutions can do for your business Are you a small to midsize manufacturer or distributor interested in a new enterprise resource planning (ERP) system? Here's your opportunity to find out firsthand what each of Read More

Deploying High-density Zones in a Low-density Data Center


New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.

epicor call center  high-density zones,low-density data center,data center cooling density zones,data center infrastructure density zones,data center efficiency,high-density zones data center dynamics,data center designs high-density zones,apc data center,low-density power cooling infrastructure Read More

How Retailers are Answering the Call of Mobile Shopping


Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

epicor call center  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons Read More

Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

epicor call center  Phone Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More

Essential Elements of Data Center Facility Operations


Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.

epicor call center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, Uptime Institute, data center facility operations Read More

10 Errors to Avoid When Building a Data Center


In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

epicor call center  10 errors avoid building data center,errors,avoid,building,data,center,errors avoid building data center,10 avoid building data center,10 errors building data center,10 errors avoid data center. Read More

Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

epicor call center  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

Epicor Releases New Epicor LumberTrack Offering


The announcement on April 1, 2013, entitled “Epicor Announces Newest Release of Epicor LumberTrack,” might have sounded like an April Fool’s joke to anyone unfamiliar with this esoteric offering. But Epicor LumberTrack (formerly from Progressive Solutions) is indeed a comprehensive business software solution for lumber and wood product manufacturers and wholesale distributors (hardwood and

epicor call center  Releases New Epicor LumberTrack Offering The announcement on April 1, 2013, entitled “ Epicor Announces Newest Release of Epicor LumberTrack ,” might have sounded like an April Fool’s joke to anyone unfamiliar with this esoteric offering. But Epicor LumberTrack (formerly from Progressive Solutions ) is indeed a comprehensive business software solution for lumber and wood product manufacturers and wholesale distributors (hardwood and softwood sawmills, panel mills, value-added remanufacturers, Read More

Webtrends Launches Action Center


The digital intelligence solutions vendor Webtrends has introduced the Action Center platform supported by Webtrends Streams, a streaming architecture pushing real-time visitor and event-level data into marketing systems. In other words, the platform facilitates the integration of in-session and historical customer-level data into systems that marketers use including e-mail, display ad networks

epicor call center   Read More

Epicor To Try The Divestiture Tack, Too


Plagued by depleted revenues and continued hefty losses amid a difficult market situation, Epicor is trying to pull some other beleaguered competitors' trick - the selling of non-core parts of the business.

epicor call center  The Divestiture Tack, Too Epicor To Try The Divestiture Tack, Too P.J. Jakovljevic - June 1, 2001 Event Summary On May 2, Epicor Software Corporation (NASDAQ: EPIC), one of leading providers of integrated enterprise and eBusiness software solutions for the mid-market, reported its financial results for the first quarter ended March 31, 2001. The company's license revenue plummeted over 40% to $12.3 million, while service revenue fell 3% to $33.9 million, generating total revenue of $46.9 million a 17% Read More

Data Center Economics: Analyzing Challenges and Opportunities


In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models of data center management. However, because carrying out a data center strategy typically requires a large investment in time and costs, organizations today are making tactical decisions that have minimal impact. While some organizations are contemplating alternate models for data center management, others seem to be dragging their feet in making any meaningful changes to their strategy. Find out more in this report on results from a survey that included 75 CIOs and heads of IT from Fortune 1000 companies across US, Europe, and Asia-Pacific.

epicor call center  datacenter,outsourcing,big data,IT spend,software Read More