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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 epicor crm strengths


Epicor Software Corp.: Completing Painstaking
Epicor Software is one of the first vendors and possibly the only mid-market vendor able to natively embrace customer and supplier activities tied to a core

epicor crm strengths  e Volution Part 1: About Epicor Vendor Genesis Geac Computer Corporation Limited manufactures, services, and rents systems, hardware, and enterprise applications to large and small organizations worldwide. Geac is the largest Canadian and one of the largest and most successful international software companies. Its solutions are specifically designed for the critical needs of users in the banking industry, hospitality markets (restaurants and hotels), newspaper publishing, public safety, property

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » epicor crm strengths

Epicor Software Corp.: Completing Painstaking "e"Volution Part 2: Evaluating Epicor


Fiscal 2001 will prove to be very challenging for Epicor Software and we believe the next 18 months will be the company's make-or-break period. This part examines how successful Epicor has been in completing its evolution from a vendor of financial accounting software to a provider of holistic business performance solutions, including integrated front office, back office and e-business capabilities.

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Epicor Conducts Its Own ROI Acquisition Rationale


Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for the recent acquisitions of ROI Systems and TDC Solutions, so that they are not a knee-jerk, 'me too' impulse owing to the ongoing consolidation craze in the market.

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Merchandising Showdown! Lawson vs. Epicor/CRS vs. Aldata


Using our Merchandising Evaluation Center , we compared Lawson Software, Epicor, and Aldata Solution head-on. For the overall rankings portion, we looked at these vendor solutions in two basic configurations, with and without POS functionality. To eliminate any chance of bias, and to ensure a level playing field, all 3,072 criteria comprising all the modules and submodules in the merchandising request for information (RFI) were given equal weight and priority…

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Epicor Conducts Its Own ROI Acquisition Rationale Part Two: Market Impact


Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it achieve some much needed stability nowadays, one could wonder about the wisdom of the renewed Epicor’s appetite for acquisitions.

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Oncontact CRM


Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.  

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Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

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Epicor ERP 10


Epicor ERP version 10 provides a blend of rich global functionality built on agile technology and eliminates complexity to make enterprise resource planning (ERP) easier to use, more collaborative, and more responsive. Guided by the needs of today’s users, Epicor ERP offers a streamlined experience across multiple devices and expanded deployment options. 

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

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Epicor Introduces Commerce Connect Platform for Epicor ERP 10


Epicor introduces Epicor Commerce Connect, an e-commerce platform management solution for B2B and B2C companies. Find out how the solution enables companies to provide rich customer experiences throughout the typical order life cycle—and beyond.

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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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