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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 epicor solutions crm


MAPICS Unifies The Brand And Interacts For CRM Solutions
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with

epicor solutions crm  Unifies The Brand And Interacts For CRM Solutions Event Summary On August 27, MAPICS, Inc . (NASDAQ: MAPX), a global provider of extended ERP applications for mid-sized manufacturers, and Interact Commerce Corporation , a division of the Sage Group Plc . and the provider of SalesLogix, possibly the leading small business and mid-market CRM product, and ACT! , one of the best-selling contact manager products, announced a partnership that will expand the CRM capabilities offered through MAPICS ERP for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » epicor solutions crm

Epicor Enterprise


Epicor Enterprise delivers financials, budgeting, distribution, manufacturing, sales and marketing, business intelligence, and customer service solutions into a common integrated suite of applications. The front office customer relationship management (CRM) application, combined with back office financial, distribution, and manufacturing applications, leverages integration technologies with extensible markup language (XML) to transform a line of business applications into an overall enterprise solution. Epicor Enterprise leverages the Internet through advanced architecture, easy-to-use portals, and e-business applications. It also supports various industry technologies, including Microsoft's Message Queue Server (MSMQ), Microsoft Transaction Server (MTS), .NET enterprise servers, and component object model (COM) architecture, along with XML documents to improve componentization and support reliable integration between applications on different servers at different sites. Epicor Enterprise uses Microsoft Visual Basic for Applications (VBA) technology.  

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Epicor Retail: Behind the Counter


The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market trend through mobility, enhancing customer engagement, and multichannel retailing. TEC principal analyst P.J. Jakovljevic sits down with Epicor’s director of product marketing, retail software, to discuss how Epicor Retail sets itself apart from the competition.

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What Have Epicor and Activant Been Up To (Post-Merger)?


April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, Epicor Software Corporation, to grow a wide range of products and industries, a very ambitious yet difficult-to-realize strategy.

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Epicor Insights 2013


Epicor held its Insights 2013 conference in Nashville last week, attended by 2,900+ customers, 500+ employees,  300+ partners, and 100+ exhibitors, and with more than 700 sessions. Clearly Epicor has a lot to talk about. TEC's Aleksey Osintsev and I covered the event and, in numerous one-on-one meetings with Epicor managers, executives, partners, and third-party consultants, received an up-close

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JOVACO Solutions Inc.


JOVACO provides integrated financial management and project accounting solutions to professional services organizations. JOVACO offers tools for project cost control, billing, time and expense entry, estimating, budgeting, procurement, and other professional services firm activities. These tools are available within the JOVACO Project Control Suite, which features integration to Microsoft Dynamics GP. Founded in 1983, JOVACO has been implementing project-based enterprise resource planning (ERP) solutions in professional services firms since 1987. JOVACO is a Microsoft Gold Certified Partner, and has also received Microsoft's Impact Award for the largest number of new customers. JOVACO is headquartered in Montreal, Quebec (Canada).

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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Agile Solutions


Agile Solutions is a professional service company that delivers customized and innovative business solutions to increase the customers’ productivity optimizing processes, technologies and people. We offer a set of Consulting, Technology and Outsourcing services, specialized by Industries, using the SAP development applications and platform in the entire business processes lifecycle.

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Agiline CRM : Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

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KeyedIn Solutions


KeyedIn Solutions offers cloud-based software systems that provide a flexible, scalable, and affordable means to simplify processes, improve performance and gain a competitive edge. KeyedIn Flex Platform, the company’s cloud application platform, allows new applications to be developed quickly. The KeyedIn project portfolio management (PPM) system supports program management offices in businesses of all types, while its professional services automation (PSA) software serves professional service organizations. The company’s enterprise resource planning (ERP) solution addresses the unique needs of custom manufacturers. 

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