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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 er diagram of customer retail shop


The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements

er diagram of customer retail shop  Future of Talent Management: Underlying Drivers of Change The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

er diagram of customer retail shop  is already in the ERP system, the data does not need to be reentered. As a result, companies can realize consistently significant cost and time savings while significantly enhancing customer service through accurate, timely order fulfillment. The following diagram illustrates the uninterrupted, optimized, cost-efficient, and customer-centric front-to-back-office process flow that Sage Accpac Extended Enterprise provides. Sage Accpac Extended Enterprise front-to-back-office full process automation: Read More

Retail Merchandising


Retail Merchandising systems allow users to effectively manage inventory across the enterprise, helping them to buy smart and sell through efficiently. Retail Merchandising is highly effective for hard-line and soft-line retailers alike. Retailers benefit from features such as automated replenishment, native style-color-size-size2 item matrices, advanced allocation methods, and stock balancing. Total cost of ownership is further reduced by leveraging additional integrated modules within Retail Merchandising, such as distribution center management, loss prevention, sales audit, customer loyalty, data warehouse, gift card management, open-to-buy, e-commerce, and orders and fulfillment. The Retail Merchandising solution is one of the few completely integrated systems that allows users to manage business regardless of where the business comes from. Epicor's core merchandise management system can take care of "brick and mortar" stores (style and price maintenance, allocation, warehouse and distribution, purchasing, receiving, replenishment, sales audit, and accounting interface), while its fully integrated e-commerce and orders and fulfillment modules extend retailers' reach to serve Internet and catalog customers. The net result: one view of the customer.  

er diagram of customer retail shop  Merchandising Retail Merchandising systems allow users to effectively manage inventory across the enterprise, helping them to buy smart and sell through efficiently. Retail Merchandising is highly effective for hard-line and soft-line retailers alike. Retailers benefit from features such as automated replenishment, native style-color-size-size2 item matrices, advanced allocation methods, and stock balancing. Total cost of ownership is further reduced by leveraging additional integrated modules Read More

Global Shop Solutions


Global Shop Solutions provides enterprise resource planning (ERP) solutions for on-time delivery, shop floor management, lean manufacturing, shorter delivery times, and costing and pricing. Founded in 1976, privately-held Global Shop Solutions helps manage the vital day-to-day business aspects of job shops, make-to-stock, make-to-order, and mixed-mode manufacturers and distributors. More than14,000 users in North America, Central and South America, Europe, and Australia are able to derive increased profitability and productivity by using Global Shop’s integrated applications. Global Shop customers enjoy low total cost of ownership (TCO). Global Shop Solutions software is written for the Microsoft Windows environment.

er diagram of customer retail shop  Global Shop Solutions provides enterprise resource planning (ERP) solutions for on-time delivery, shop floor management, lean manufacturing, shorter delivery times, and costing and pricing. Founded in 1976, privately-held Global Shop Solutions helps manage the vital day-to-day business aspects of job shops, make-to-stock, make-to-order, and mixed-mode manufacturers and distributors. More than14,000 users in North America, Central and South America, Europe, and Australia are able to derive increased Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


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er diagram of customer retail shop  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

Two New Large Retail Clients Select Oracle Retail


The U.S. National Retail Federation annual conference began this week, and software vendors in the retail business segment tend to make announcements during this time. Oracle has already released the news of two new retail customers: Australian footware manufacturer and distributor Deckers Outdoors, which owns such brands as UGG and Teva, and one of the largest Russia-based consumer electronics

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

er diagram of customer retail shop  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Retail Systems Research


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Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


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er diagram of customer retail shop  and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise Read More

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

er diagram of customer retail shop  Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate Read More

BPM in Retail


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er diagram of customer retail shop  a process excellence and governance approach specific to retail, for radical cost reduction and organizational agility and visibility. You’ll also find a case study about business performance management (BPM) in the food and beverage industry. Read More

State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

er diagram of customer retail shop  the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More

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er diagram of customer retail shop  of Lawson Delivering New Retail Analytic Capabilities Event Summary On January 17, Lawson Software announced new comparative sales analyzer capabilities within its advanced suite of retail analytic applications. Comparative (comp) sales functionality, available in Lawson release 7.3.2 scheduled for the Fall of 2000, allegedly enables retailers to easily maintain, analyze and report on comparative sales and other key business metrics. Lawson made the announcement at the National Retail Federation Read More

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er diagram of customer retail shop  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More