Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.
er diagram samples
is already in the ERP system, the data does not need to be reentered. As a result, companies can realize consistently significant cost and time savings while significantly enhancing customer service through accurate, timely order fulfillment. The following diagram illustrates the uninterrupted, optimized, cost-efficient, and customer-centric front-to-back-office process flow that Sage Accpac Extended Enterprise provides. Sage Accpac Extended Enterprise front-to-back-office full process automation: