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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 er diagrams social networking


Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

er diagrams social networking  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template

Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology 

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RIM Gets the Gist (of Social Media)


The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor Dave Clark and CRM analyst Gabriel Gheorghiu:DC: OK, even I’ve heard of RIM. What’s Gist? GG: The idea behind Gist was essentially to extend the inbox to the Internet and social world by putting together all contacts from

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Mzinga's OmniSocial Engaged Continues the Social Business Platform Series


Mzinga has announced the release of OmniSocial Engaged—a social business platform that envisions fruitful interactions between organizations and their clients. The platform proposes several tools meant to "drive website traffic, amplify customer and buyer loyalty, and increase customer satisfaction." For instance, OmniSocial Engaged allows businesses to design customized 'social ecosystems' to

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On-site Social for Online Commerce


The white paper presents a set of core principles to guide online retailers through the integration of their online stores with popular social networks in a way that can increase the value of social initiatives and deliver measurable results. It also shows new ways merchants can use social shopping on their online stores to deepen relationships with their customers.

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Microsoft Delves Deeper into Social Networking


Microsoft's Office 365 team will soon be rolling out Office Delve to Office 365 business customers. Powered by Office Graph, which uses sophisticated machine learning techniques to map the relationships between people, content, and activity that occurs across Office 365, Delve figures out and displays the most relevant info for each person based on the work they are doing and with whom they are engaging.

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Future-forward to 802.11n: The Testing Challenge in Wireless Networking


The crucial interoperability of wireless network devices built around the 802.11 standard is threatened by the advent of faster technologies. The Institute of Electrical and Electronics Engineers (IEEE) is trying to cope by developing the 802.11n standard—but it’s still in draft form. Meanwhile, how can manufacturers cope with the confusion surrounding the future of 802.11? Get an outline of the situation.

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Social ERP Emerges—A Deep Dive into Oracle Social Network


In this report, TEC Senior ERP Analyst Ted Rohm continues his in-depth look at social enterprise resource planning (ERP) solutions. Download the report and get the details on the Oracle Social Network, Oracle’s enterprise social collaboration tool, and how it fits within the Oracle Social Cloud suite of products.

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Nimble Releases New Social CRM Platform


Yesterday Nimble released the public beta of its social CRM platform at the Demo Spring 2011 event. In a future blog post, I will share my thoughts on the platform after trying the beta release, which is by the way open for invites. I had the pleasure of speaking with Jon Ferrara (Nimble’s founder and CEO) a while ago, and I wanted you to get some idea of who he is and some of his

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Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

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iCIMS Acquires Jobmagic, Provider of Innovative Social Recruiting Solutions


A new acquisition that might interest HR organizations was announced yesterday. Jobmagic, a provider of advanced social media applications was acquired by the talent acquisition software vendor iCIMS. As a result, iCIMS Talent Platform will offer its users the option to promote job openings on well-known social media sites, such as Facebook, Twitter,  and LinkedIn.

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From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing


The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how.

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