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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 eracle plm customer


Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Core PLM for Discrete Industries

The foundation of product lifecycle management (PLM) for the discrete manufacturing industries is product data management (PDM). It covers design and product-related aspects of PLM including management of material specifications, product structures, production processes, design tools, document management, and design collaboration. 

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Process PLM Vendor Sequencia Adds Portfolio Management


Sequencia extends its Process Product Lifecycle Management (PLM) offering with portfolio management, leading the impact of the solution into the executive suite.

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

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PLM Portfolio


About Siemens PLM Software SIEMENS PLM Software, a division of Siemens Industrial Automation (IA), is a global provider of product lifecycle management (PLM) software and services with 5.5 million licensed seats and 56,000 customers worldwide. SIEMENS PLM Software’s major customers include companies in a variety of manufacturing industries around the world, such as Boeing, GM, Toyota, Procter and Gamble (P&G), Intel, Samsung, and Target. SIEMENS PLM Software delivers solutions to customers for product lifecycle management (PLM) including computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and product data management (PDM). About Siemens Industrial Automation The Siemens Industrial Automation Group (IA), Nuremberg (Germany), provides products for manufacturing and process industries, as well as the electrical installation industry. The company also provides system solutions such as machine tools, and automation solutions for facilities such as automobile factories or chemical plants. IA also offers software for linking production and management (horizontal and vertical IT integration), and for optimizing production processes.  About the Siemens PLM Portfolio Teamcenter The Teamcenter product line is a family of solutions that enable extended manufacturing enterprises to capture, manage, access, integrate, and leverage diverse types of product information, including product requirements, project data, engineering design data, parts/documents, and product configurations – in a web-native environment. The Teamcenter suite of visualization and collaboration solutions helps companies optimize their product lifecycle management processes by unifying their internal organizations with suppliers, business partners and customers in a Digital Collaboration environment. NX The NX product portfolio, including current products NX, I-deas NX Series, NX Nastran and Imageware provides a set of proven CAD/CAM/CAE solutions for total product engineering – enabling companies to model and validate products and their production processes in an integrated digital environment. The NX solutions deliver strategic advantage to manufacturers by effectively capturing, applying, and sharing knowledge throughout the digital engineering process, significantly enhancing a company’s digital decision making process. Tecnomatix Siemens PLM Software has an extensive, proven record of leveraging decades of industry-specific manufacturing expertise to develop process solutions that transform the world’s leading manufacturers. Siemens PLM Software offers the Tecnomatix suite of best-in-class digital manufacturing applications and production expertise, covering manufacturing engineering through shop floor execution. These solutions are connected together, to legacy systems and to the extended enterprise by an open manufacturing backbone. Tecnomatix is the leading digital manufacturing solution based on technology, market share, industry experience, and world-class customers served. Velocity / Solid Edge The UGS Velocity Series is a comprehensive family of modular, yet integrated solutions addressing the product lifecycle management (PLM) needs of the mid-market. Consisting of a preconfigured family of digital product design, analysis and data management software offerings, UGS Velocity Series leverages the industry’s best practices to provide significant breakthroughs in ease-of-use and deployment. Mid-sized manufacturers can leverage the power of UGS Velocity Series to transform their process of innovation while maintaining a low total cost of ownership

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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