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Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

erd time spent performing service  all industry segments, an Aberdeen - Industry Week study found that profit margins for after-sales service and parts ranged from 25 percent to 1000 percent higher than margins for initial product sales. The study further revealed that after-sales service accounted for 20 to 30 percent of revenues, and about 50 percent of profits for most companies. In the automotive industry, parts and services constitute nearly half of revenues, and 45 percent of profits, for both automotive original equipment Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » erd time spent performing service


Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

erd time spent performing service  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Not Yet Real Time
Most global companies know their cash positions in real time, but fewer have other types of information at the ready. Get the details in this infographic from

erd time spent performing service  Yet Real Time Most global companies know their cash positions in real time, but fewer have other types of information at the ready. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services. Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

erd time spent performing service  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven enterp Read More
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

erd time spent performing service  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

erd time spent performing service  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

erd time spent performing service  field service management,FSM strategy Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

erd time spent performing service  web,information,benefits,Surado,customer,service Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

erd time spent performing service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

erd time spent performing service  agile,agile process,agile service Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

erd time spent performing service   Read More
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

erd time spent performing service  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

erd time spent performing service  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

erd time spent performing service  giving service companies fast start,giving,service,companies,fast,start,service companies fast start,giving companies fast start,giving service fast start,giving service companies start,giving service companies fast. Read More
Accu-Time Systems Releases TimeCom
Accu-Time Systems (ATS), a subsidiary of Amano USA Holdings, Inc., recently released TimeCom, a time-clock and cloud-based integration middleware solution. The

erd time spent performing service  Time Systems Releases TimeCom Accu-Time Systems (ATS) , a subsidiary of Amano USA Holdings, Inc. , recently released TimeCom , a time-clock and cloud-based integration middleware solution. The new solution aims to allow any enterprise resource planning (ERP) or workforce management (WFM) application suite to collect employee time and attendance (T&A) data around the clock with minimal administration.   TimeCom includes ATS’ renowned rugged and efficient time clocks, an embedded T&A application, and Read More

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