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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 erp crm statistics


The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics
We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints

erp crm statistics  a large number of ERP (and other enterprise applications) implementations do not live up to their expectations. The market has recently been abuzz with scantily rewarding CRM deployments, see Why CRM Is So Hard and What To Do About It (article ID 48.887.69.1605). In a great part, this general feeling is attributed to bad publicity due to many high-profile companies (e.g., FoxMeyer , Hershey Foods , Whirlpool , PetsMart , Sobey's , Allied Waste Industries , W. L. Gore & Associates , W. W. Grainger , Nike

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Reference Guide to Discrete Manufacturing ERP Software Functions and Features


This reference guide provides insight into the discrete manufacturing ERP features and functions currently available on today’s market. It will help you determine which ERP features are a high priority for your organization, and which features are a lower priority.

erp crm statistics  customer service, etc. Most ERP solutions cover basic CRM functionality, including functionality for electronic commerce (online catalogs, Web-based interfaces for orders) and CRM (interfacing with phone systems, personal digital assistants [PDAs], e-mail tools, etc.). Order Entry Order entry functionality refers to the ability to create orders manually or automatically, including validation rules (for instance, a US customer should not be able to order goods that are only available in Europe).   8. Read More

Why Are CRM and Analytics Intrinsically Connected?


The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

erp crm statistics  suite or from an ERP provider, rather than as a point solution. Not surprisingly, MA-only providers are disappearing with only a few (and possibly endangered) providers like Unica, Aprimo, MarketSwitch , and MarketSoft remaining. The diminished life expectancy of independent CRM point solutions providers—and the importance of their solutions—is highlighted by a number of acquisitions and mergers. Annuncio was acquired by PeopleSoft (which itself, is now a part of Oracle ) (see PeopleSoft Annuncio-es Read More

CRM: A Business Imperative during the Economic Downturn


The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities—despite the most challenging market conditions. CRM helps ensure you deliver exceptional service to your current customers, building their long-term loyalty. Find out how.

erp crm statistics  Analytics | CRM and ERP | CRM Application | CRM Applications | CRM Architect | CRM Architects | CRM Architecture | CRM Articles | CRM Association | CRM Basics | CRM Benchmarking | CRM Benefits | CRM Best Practice | CRM Best Practices | CRM Blog | CRM Books | CRM Business | CRM Business Process | CRM Business Solutions | CRM Challenges | CRM Checklist | CRM Company | CRM Comparision | CRM Comparisions | CRM Comparison | CRM Competitive Advantage | CRM Corporate | CRM Customer | CRM Customer Relationship | Read More

5 Tips to Assure a Successful ERP Implementation


Are you preparing to oversee an enterprise resource planning (ERP) implementation project? Are you worried about the statistics that report less-than-successful ERP implementations? While there are many reasons a given implementation project may be less than perfect, there are a few steps you and your ERP implementation team can take to increase your chances of success. Learn about the five steps to a positive outcome.

erp crm statistics  CIO, CEO) champion your ERP implementation. Your chances of success go up significantly when this person takes the leadership role of the project and defines the implementation team. The system will ultimately involve many people and functions beyond IT and Finance - in fact it will touch every significant process and functional area of the company over time. Those people must be involved in the project to overcome resistance to change and give them a chance to own how their jobs will change when the Read More

Can ERP Answer Your Business Needs?


Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution.

erp crm statistics  ERP Answer Your Business Needs? Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution. Read More

IntegrateIT ERP 123 V7.2.561 for ERP for Distribution Product Certification Report


Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in TEC’s ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp crm statistics  ERP 123 V7.2.561 for ERP for Distribution Product Certification Report Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in TEC’s ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product Read More

Epicor ERP Software System (v. 9.05) for Distributors ERP Certification Report


Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distributors in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp crm statistics  ERP Software System (v. 9.05) for Distributors ERP Certification Report Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distributors in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

Dynacom ERP (v. 11.3) for ERP for SMB Certification Report


Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp crm statistics  ERP (v. 11.3) for ERP for SMB Certification Report Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More

iScala ERP Software


Epicor’s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e-business infrastructure focusing on a fully integrated set of ledgers. Among the software’s many features are: multi-dimensional account structure, currency and ledger revaluation, continuous and periodic consolidation, cash flow forecasting, automatic payments with payment ledger integration.    

erp crm statistics  ERP Software Epicor’s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e-business infrastructure focusing on a fully integrated set of ledgers. Among the software’s many features are: multi-dimensional account structure, currency and ledger revaluation, continuous and periodic consolidation, cash flow forecasting, automatic payments with payment ledger integration. Read More

Choosing the Right ERP Implementation Partner: Five Critical Steps to a Successful ERP Software Implementation


The right implementation partner can get your enterprise resource planning (ERP) system up and running quickly and smoothly, whereas the wrong partner can result in higher costs and considerable disruption to your business, with lasting and cumulative effects. This white paper addresses five key steps in the ERP selection and implementation process that contribute to ERP success.

erp crm statistics  the Right ERP Implementation Partner: Five Critical Steps to a Successful ERP Software Implementation The right implementation partner can get your enterprise resource planning (ERP) system up and running quickly and smoothly, whereas the wrong partner can result in higher costs and considerable disruption to your business, with lasting and cumulative effects. This white paper addresses five key steps in the ERP selection and implementation process that contribute to ERP success. Read More

Deacom ERP Software System (version 14.4) for Process ERP Certification Report


Deacom ERP Software System (version 14.4) is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp crm statistics  ERP Software System (version 14.4) for Process ERP Certification Report Deacom ERP Software System (version 14.4) is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

Changing Perceptions on ERP Strategy


Enterprise resource planning (ERP) is designed to be the system of record for operating and managing a business. But there's still a common perception that ERP is a luxury—and a high-risk implementation. The key to successful implementation of an ERP system that will adapt to your needs is a strong ERP strategy. This report examines changing perceptions around ERP strategies, and how best-in-class companies develop and maintain them.

erp crm statistics  Perceptions on ERP Strategy Enterprise resource planning (ERP) is designed to be the system of record for operating and managing a business. But there's still a common perception that ERP is a luxury—and a high-risk implementation. The key to successful implementation of an ERP system that will adapt to your needs is a strong ERP strategy. This report examines changing perceptions around ERP strategies, and how best-in-class companies develop and maintain them. Read More

Welcome to ERP Showdown: Infor ERP LN 6.1 vs. Epicor Vantage vs. Lawson M3 Discrete Manufacturing Solutions


I'm Larry Blitz, editor of TEC’s Vendor Showdown series. With enterprise resource planning (ERP) systems being the information backbone of the organization, we decided to take a closer look at three of the more popular discrete ERP solutions for the mid-market. Using TEC's ERP Evaluation Center, we compared Infor ERP LN 6.1, Epicor Vantage, and Lawson M3 Discrete Manufacturing Solutions head-to-head, based on the most recent data supplied to us by the three vendors.

erp crm statistics  to ERP Showdown: Infor ERP LN 6.1 vs. Epicor Vantage vs. Lawson M3 Discrete Manufacturing Solutions ERP Showdown: Infor ERP LN 6.1 vs. Epicor Vantage vs. Lawson M3 Discrete Manufacturing Solutions I'm Larry Blitz, editor of TEC's Vendor Showdown series. Today's Showdown features Infor ERP LN 6.1 vs. Epicor Vantage vs. Lawson M3 Discrete Manufacturing Solutions in a head-to-head comparison across the full range of discrete ERP functionality. I hope you find this Showdown helpful and informative, and Read More

Sage ERP X3 (v. 6) for Process Manufacturing ERP Certification Report


Sage ERP X3 (v. 6) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp crm statistics  ERP X3 (v. 6) for Process Manufacturing ERP Certification Report Sage ERP X3 (v. 6) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More