Abstract:
What has ToolsGroup, the expert in demand-driven SCP, been doing to address demand and supply variability? Read P.J. Jakovljevic’s article and see how ToolsGroup has developed sophisticated software that analyzes demand history across multiple dimensions, enabling companies to obtain more accurate fore (...)
Excerpt related to
erp customer service part 1:
What has ToolsGroup, the expert in demand-driven SCP, been doing to address demand and supply variability? Read PJ Jakovljevic’s article and see...
Published:
2012-02-08
Excerpt related to
erp customer service part 1:
... goods, such as how desperate the customer is (delivery ... has a much more mature solution for service life-cycle ... a better solution for after-market part suppliers ...
Published:
2012-02-08
Excerpt related to
erp customer service part 1:
... and using social media, doing my part to explain ... with 20 different definitions of “customer” etc.), and ... view on SAP’s cloud service strategy, especially ...
Published:
2012-02-03
Excerpt related to
erp customer service part 1:
... are API Healthcare, McKesson, and Lawson Software (part of Infor ... run on some scale (say, from 1 to 5 ... associates might want to adapt their customer service to the ...
Published:
2012-02-02
Abstract:
Is Ventyx a true "total solution provider" for energy and utility companies? TEC principal analyst P.J. Jakovljevic discusses Ventyx's strategy with its product marketing team. In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies j (...)
Excerpt related to
erp customer service part 1:
Ventyx—Utilities’ One-Stop-Shop Provider? PJ Jakovljevic - February 2, 2012. Comments: 0.
Published:
2012-02-02
Abstract:
Did you know that SAP HANA is much more than a high-speed analytic appliance? TEC principal analyst P.J. Jakovljevic reveals how HANA is a universal database that will enable companies to analyze large volumes of operational and transactional information in real time, from virtually any data source, and (...)
Excerpt related to
erp customer service part 1:
Did you know that SAP HANA is much more than a high-speed analytic appliance? TEC principal analyst PJ Jakovljevic reveals how HANA is a univers...
Published:
2012-01-26
Excerpt related to
erp customer service part 1:
... This was part of the motivation for this special report. ... Karen Lopez http://www.infoadvisors.com/Blog/tabid/465/BlogID/1/Default.aspx. ...
Published:
2012-01-26
Excerpt related to
erp customer service part 1:
... such as human resource management (HRM), customer relationship management ... premises and software as a service (SaaS) solutions ... ERP MAS 200, and Sage ERP MAS 500 ...
Published:
2012-01-25
Abstract:
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and comprehensive ERP framework for effective material, c (...)
Excerpt related to
erp customer service part 1:
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst PJ Jakovljevic explains, as he discusse...
Published:
2012-01-23
Excerpt related to
erp customer service part 1:
... put more emphasis on, for example, the customer perspective, even ... are adopting these sets of standards as part of their ... Sugimoto on 23 January, 2012 at 1:34 am ...
Published:
2012-01-20
Excerpt related to
erp customer service part 1:
... solutions) and Prosoft (a software-as-a-service provider of ... of the famous E = mc2 that forms part of the ... the integration of the following new ERP innovations: ...
Published:
2012-01-19
Excerpt related to
erp customer service part 1:
... Oracle, and Microsoft Dynamics installs at service “businesses living ... US$648k, and the ABW ERP system’s ... A featured prototype customer was Tollpost Globe AS ...
Published:
2012-01-17
Excerpt related to
erp customer service part 1:
... sectors, and expects to grow its customer base in ... 2011) SOC-2 security certification (Service Organization Controls ... Part 2 of this series will conclude with an ...
Published:
2012-01-12
Excerpt related to
erp customer service part 1:
... priorities according to business needs and improved customer experience, thereby ... ERP Software on 19 January, 2012 at 6:42 am #. ... I’ll take a look at part 2 :). ...
Published:
2012-01-12
Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, (...)
Excerpt related to
erp customer service part 1:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifec...
Published:
2012-01-10
Excerpt related to
erp customer service part 1:
... it as an add-on to competitive ERP solutions that ... about exploring the Software as a Service (SaaS) avenues ... a lot of research from its customer base indicating ...
Published:
2012-01-06
Abstract:
TEC principal analyst P.J. Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail industry. Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal an (...)
Excerpt related to
erp customer service part 1:
TEC principal analyst PJ Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail indus...
Published:
2012-01-05
Excerpt related to
erp customer service part 1:
... in areas including enterprise resource planning (ERP) and manufacturing ... tenant software as a service (SaaS)/on ... and other solutions address customer requirements ...
Published:
2012-01-03
Abstract:
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J. Jakovljevic describes how the company has positioned itse (...)
Excerpt related to
erp customer service part 1:
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow...
Published:
2011-12-29
Excerpt related to
erp customer service part 1:
... in-house, such as the ERP Core, MES ... Customer relationship management (CRM) – SuperOffice; Dashboards and other Business ... Part 2 of this blog series will analyze ...
Published:
2011-12-27