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Software Functionality Revealed in Detail
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 erp field service and repairs


The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

erp field service and repairs  Convergence of ERP and Field Services-One Vendor’s Leadership There is continued evidence that people-centric services organizations in both the public and private sectors are under increasing pressure to streamline their operations and gain cost efficiencies. For some industries, such as utilities, energy, and real estate management, the divergent needs of managing large physical assets and recurring smaller service needs is a challenge. For more information, please see part one of this series, An

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » erp field service and repairs

ERP Discrete Vs ERP Process


To compare process ERP solutions head-to-head based on your organization's needs and characteristics , visit TEC's process ERP evaluation center.

erp field service and repairs  to consider a process ERP system. On the other hand, if your company assembles products from many component parts, you'll require discrete manufacturing functionality. You Cannot Put the Juice Back into the Orange In his TEC article Process Manufacturing Software : A Primer, IT consultant Joe Strub explains the difference with this example: Once you make a can of soda, you cannot return it back to its basic components such as carbonated water, citric acid, potassium benzoate, aspartame, and other Read More

Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

erp field service and repairs  entitled  “The Convergence of ERP and Field Services—One Vendor’s Leadership.” Service knowledge . Vital to meeting and exceeding customer expectations is access to installed base and product information. This knowledge repository should capture and provide all information to respond to questions quickly and intelligently, while also assessing needs proactively. Often this information is stored within an existing CRM system, but  knowledge management (KM)  is far more than a customer contact Read More

Process ERP vs. Discrete ERP Differentiation


People often ask us "what's the difference between process and discrete ERP?" We model both systems in such a way that they share many common components, nevertheless process manufacturing industries have unique requirements that differ from discrete manufacturing industries. Here's a rough overview of the difference. A quick definition from APICS (The Association for Operations Management

erp field service and repairs  to consider a process ERP system. On the other hand if your company assembles products from many component parts, you'll require discrete manufacturing functionality. In his article, Process Manufacturing Software: a Primer , Joe Strub explains the difference with examples. Once you make a can of soda, you cannot return it back to its basic components such as carbonated water, citric acid, potassium benzoate, aspartame, and other ingredients. You cannot put the juice back into the orange. A car or Read More

Will Servigistics Click on More Service Cylinders? - Part 3


Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the post, I mentioned the merger of Servigistics and Click Commerce's Service Network Services (SNS) division. The private equity firm Marlin Equity Partners acquired both entities recently with the idea of forming a new combined company to solve

erp field service and repairs  Servigistics.  Still, many big ERP vendors already have some of those capabilities, and I have seen a number of specialist vendors fail in this space. At end of the day, there may be some opportunities for cross- and up-selling these extended service capabilities to each other. But Servigistics’ execution will have to be much better than in the past. From what I have seen thus far, Servigistics has had a broad strategic service management (SSM) suite for a while and hasn't had much success in Read More

Epicor ERP Software System (v. 9.05) for ETO Manufacturers ERP Certification Report


Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturers in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp field service and repairs  ERP Software System (v. 9.05) for ETO Manufacturers ERP Certification Report Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturers in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, Read More

Justification of ERP Investments Part Four: Replacing or Re-implementing an ERP System


An investment analysis focusing on enterprise resource planning (ERP) benefits frequently applies to those firms initially justifying an ERP implementation. It can also be used to justify a 're-implementation' when the initial efforts have failed to produce desired results. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

erp field service and repairs  User . The formal ERP system is not used to run any part of the company, and might be running only in the management information system (MIS) function. Informal and parallel systems are being used to manage the business. Over the last twenty-five years, field surveys about ERP success indicate approximately 10percent of firms achieve Class A status, 40percent are Class B, 40percent are Class C and the remainder (10percent) are failures. Many manufacturers think they need a new system when they really Read More

IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report


IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp field service and repairs  Applications (version 7.5) for ERP for the Mining Industry Certification Report IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

Pronto Xi Dimensions


PRONTO-Xi is an enterprise resource planning (ERP) solution designed to help companies maintain visibility over the extended enterprise—including field sales and technical staff—and closely manage the entire supply chain. It includes a business intelligence (BI) analytics tool that can help employees analyze data, interpret trends, and make decisions based on the most up-to-date information. PRONTO-Xi includes fully integrated business functionality covering: accounting, sales orders (SOs) and purchase orders (POs), customer relationship management (CRM), warehouse management systems (WMS), electronic data interchange (EDI), retail point-of-sale (POS), facilities management (FM), manufacturing resource planning (MRP), supply chain management (SCM), and other related functions. PRONTO-Xi runs on a variety of hardware platforms and operating systems (OSs), and includes built-in mobile and Internet technology.

erp field service and repairs  Dimensions PRONTO-Xi is an enterprise resource planning (ERP) solution designed to help companies maintain visibility over the extended enterprise—including field sales and technical staff—and closely manage the entire supply chain. It includes a business intelligence (BI) analytics tool that can help employees analyze data, interpret trends, and make decisions based on the most up-to-date information. PRONTO-Xi includes fully integrated business functionality covering: accounting, sales orders (SOs) Read More

Epicor ERP Software System (v. 9.05) for Distributors ERP Certification Report


Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distributors in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp field service and repairs  ERP Software System (v. 9.05) for Distributors ERP Certification Report Epicor ERP Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distributors in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

Sage ERP X3 v.6 for Distribution Enterprise Resource Planning Certification Report


Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp field service and repairs  ERP X3 v.6 for Distribution Enterprise Resource Planning Certification Report Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More

Sage ERP X3 (v. 6) for Mixed-Mode Manufacturing ERP Certification Report


Sage ERP X3 (v. 6) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

erp field service and repairs  ERP X3 (v. 6) for Mixed-Mode Manufacturing ERP Certification Report Sage ERP X3 (v. 6) is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More

Become an ERP Sleuth: Do Your Due Diligence When Selecting a New ERP Vendor


If your company is investing time and money in a new manufacturing enterprise resource planning (ERP) system to increase competitiveness and operational efficiency, you’ll need to research ERP vendors to find the best fit for your company. This white paper offers six tips for evaluating potential ERP partners.

erp field service and repairs  an ERP Sleuth: Do Your Due Diligence When Selecting a New ERP Vendor If your company is investing time and money in a new manufacturing enterprise resource planning (ERP) system to increase competitiveness and operational efficiency, you’ll need to research ERP vendors to find the best fit for your company. This white paper offers six tips for evaluating potential ERP partners. Read More

To ERP or Not to ERP, that Is the C-level Question


Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, your organization no longer must be bound to a one-size-fits-all ERP solution. One can pick and choose from the best of the best from ERP component vendors to fit your needs.

erp field service and repairs  ERP or Not to ERP, that Is the C-level Question To ERP , or not to ERP , that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous ERP vendors , Or to take arms against a cloud of component solutions …   Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, the words of the Bard of Avon (updated for the present day) might be Read More

Justification of ERP Investments Part Three: Costs of Implementing an ERP System


Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

erp field service and repairs  of ERP Investments Part Three: Costs of Implementing an ERP System Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. *This is Part Three of a four-part article reprinted from Maximizing Your ERP System by Dr. Scott Hamilton. Bridging the theory and realities of current ERP systems, Maximizing Your ERP System provides Read More