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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 erps history


TEC Spotlight Report: Sage Accpac ERP
In this Spotlight Report, TEC's Managing Editor David Clark examines Sage Accpac ERP. Learn about the product's history and market positioning, as well as its

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Electronic Medical Records (EMR) for the Health Care Industry

Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as computerized patient records (CPR). 

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Global ERP Functionality Delivered


Today, global trade management issues affect small and midsized businesses (SMBs) and large multinationals alike. While enterprise resource planning (ERP) is a key component of any globalization strategy, not all ERP vendors offer the same degree of localization. Before undertaking an ERP implementation, it’s important to understand the extent to which each vendor provides international support and functionality.

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Enterprise Applications--The Genesis and Future, Revisited Part Six: Looking to the Future


Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated (so that, for example a mobile sales rep can see the live inventory data for order promising), and unless users can seamlessly move from one module to another, we are not talking about coherency but rather about the hodgepodge of disconnected (or very loosely connected, in the best scenario) islands of information.

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Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?


While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to look for there in the long run.

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Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations


While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and HR. Moreover, flow should be a company-wide strategy that impacts more than manufacturing.

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UL EduNeering


UL EduNeering develops cloud computing learning solutions that assure regulatory compliance, minimize risk and improve business performance. Our client list ranges in size from Fortune 500 companies to emerging companies in the pharmaceutical, medical device, healthcare, energy/manufacturing, and retail/service industries. Our enterprise-wide learning solutions are used to distribute and track compliance learning to employees and also subcontractors, supply chain partners, customers, and end users, including physicians and patients. What’s more, our Learning Services team has created more than 700 standard computer-based courses and also has developed 5,000+ custom courses for clients focusing on specific policies, product usage and other operational-related topics that often serve as key company advantages. A pioneer in computer-based training, UL EduNeering was established in 1981. Learn more about our history, and the growth of our community that comprises nearly one million learners, representing over 400 clients, in more than 50 countrie

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Vendor Rating Updates: BPM, ERP, PLM


Here's an update on new TEC vendor ratings and certifications. If you're currently evaluating or researching ERP, business process management (BPM), or product lifecycle management (PLM) systems, here's what we have new for you. Reports are available as well as in-depth rating evaluations in the evaluation centers. Here are the new items. TEC published up-to-date information for version 4 of

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About CustomerFirst


CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

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Enterprise Applications--The Genesis and Future, Revisited Part One: 1960s--Pre-Computer Era


Knowing the history and evolution of enterprise applications is essential to understanding their current use and future developments. Each step in the evolution of the software is built on the fundamentals and principles developed within the previous one, which holds true for the contemporary phase of the 2000s as well.

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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