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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 erros cometido pelas empresas de call center


8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by

erros cometido pelas empresas de call center  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

Documents related to » erros cometido pelas empresas de call center

Why a Call-centric CRM?


Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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TEC Launches Center to Help Companies Evaluate and Select ERP Distribution Software


Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its ERP—Distribution Evaluation Center, to help companies compare the most qualified ERP—Distribution systems based on their own, unique business needs.

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Guidelines for Specification of Data Center Power Density


Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT equipment. Discover an improved method that can help assure compatibility with anticipated high-density loads, provide unambiguous instruction for design and installation of power and cooling equipment, prevent oversizing, and maximize electrical efficiency.

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TEC Brings Its CRM Evaluation Center to the Latin-American Region


Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to IDC.

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Deploying High-density Zones in a Low-density Data Center


New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.

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The Modern Virtualized Data Center


Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive evolutionary step in the data center, driving consolidation of resources to maximize power saving and to simplify management and maintenance. Learn more about the benefits of virtualization, and the issues you need to consider when planning a consolidation project.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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5 claves de mejora continua en el ciclo de vida de los procesos


En el presente documento no vamos a hablar de los múltiples beneficios que aporta la gestión y automatización de procesos, ni de la importancia que tiene para mejorar la competitividad y productividad empresarial, ni de suites o aplicaciones de software, sino de las claves genéricas que deben tener en cuenta todas aquellas organizaciones, de cualquier sector, que se embarquen en un proyecto de mejora de procesos de negocio.

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