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It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

escalations and re assignments  with multiple choices and contingencies/escalations). The market for workflow and BPM applications is highly stratified and fragmented, in part because the currently available products stem from different origins. Namely, there are former pure integration vendors or document management/ enterprise content management (ECM) vendors that have meanwhile encroached into the BPM space. The difference between workflow tools and BPM suites is largely a semantic distinction, and the gist of the matter is that a Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » escalations and re assignments


Playing Devil’s Advocate with an Innovative Vendor’s “Techies”
Rather than pursuing the usual route of writing analyses of major market trends, we’ve decided to ask vendors about their opinions and approaches. IFS has re

escalations and re assignments  Devil’s Advocate with an Innovative Vendor’s “Techies” Introduction The series of articles where Technology Evaluation Centers ( TEC ) asks vendors to provide their input on a number of market trends has received much attention and reaction from readers and vendors. Infor and IFS were the first to respond (see Two Stalwart Vendors Discuss Market Trends ), followed by Progress Software (see Open Platform Provider Answers Questions about the State of the Market ), xTuple (see A Semi-open Sourc Read More...
Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

escalations and re assignments  Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. It is a challenging time to be a customer centric company when every experience counts. But there is good news: Consona CRM products can help. Built on the foundation of two world-class solutions, formerly Read More...
Supply Chain Vendor Morphs into SCEM with Response Management Vision
Supply chain planning vendors have moved beyond enterprise planning to solutions that encompass the whole supply chain. Companies like Kinaxis are using

escalations and re assignments  Chain Vendor Morphs into SCEM with Response Management Vision Background The supply chain planning (SCP) applications market has cooled down dramatically from its high point of activity in the late 1990s. While SCP software vendors like i2 Technologies , Manugistics , Adexa , Synquest (now part of Viewlocity ), and Logility pitched the benefits of integrated product suites, only a minority of tier one, leading edge companies bought into the concept and found successful results. Integrated SCP Read More...
Justification of ERP Investments Part Four: Replacing or Re-implementing an ERP System
An investment analysis focusing on enterprise resource planning (ERP) benefits frequently applies to those firms initially justifying an ERP implementation. It

escalations and re assignments  of ERP Investments Part Four: Replacing or Re-implementing an ERP System Replacing or Re-implementing an ERP System* An investment analysis focusing on enterprise resource planning (ERP) benefits frequently applies to those firms initially justifying an ERP implementation. It can also be used to justify a re-implementation when the initial efforts have failed to produce desired results. The box describing Classifications of ERP success identifies situations where the ERP implementation Read More...
Software Giants Make Courting A Small Guy Their
Trying to sell dumbed-down versions of mySAP Business Suite, Oracle E-Business Suite, without a serious re-engineering of these products, has not worked for the

escalations and re assignments  Giants Make Courting A Small Guy Their Business One Priority Part Three: Market Impact Continued Summary of Tier 1 Vendor Approach This note concerns the launch of SAP Business One by SAP AG (NYSE:SAP), the pairing of SAP and the Tax and Business Services (TBS) unit of American Express , and the delivery of 13 new mid-market solutions designed specifically for companies with $50 to $500 million in annual revenues by PeopleSoft Inc. (NASDAQ: PSFT). For details of these announcements see Part One Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

escalations and re assignments  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
CAARMA
Caarma Corporation is a global leader in IT Solutions & Services with the unique combination of experience in maximizing both SAP ERP and SAP Business Objects

escalations and re assignments  Caarma Corporation is a global leader in IT Solutions & Services with the unique combination of experience in maximizing both SAP ERP and SAP Business Objects software for optimal, seamless operational efficiency. Our Services include expertise in business and technology consulting, application services, system integration, SAP upgrades, custom software development, maintenance and support, re-engineering, and outsourced support. In addition to our Services offerings, Caarma has SAP Certified Read More...
Legal Services: Strategies for Profitable Growth
Successful law firms set themselves apart by becoming virtual extensions of their clients’ organizations, thus forging relationships that lead to greater

escalations and re assignments  Services: Strategies for Profitable Growth Successful law firms set themselves apart by becoming virtual extensions of their clients’ organizations, thus forging relationships that lead to greater loyalty and profitability. That’s why it’s critical to gain a deeper understanding of each client’s requirements. It’s also vitally important to determine which types of assignments command premium pricing, and then focus on building on those areas of specialization. Read More...
Sirius Software
Sirius Software offers various software solutions that will help you manage your projects, timesheets, business processes, assignments and to evaluate your

escalations and re assignments  Software Sirius Software offers various software solutions that will help you manage your projects, timesheets, business processes, assignments and to evaluate your resources skills. Read More...
State of the Market: on-Demand Business Intelligence Solutions
Find out how the companies you re targeting are approaching SaaS-based BI solutions in On-demand Business Intelligence Solutions.

escalations and re assignments  of the Market: on-Demand Business Intelligence Solutions An ever-growing number of end users are demanding SaaS-based BI solutions But to successfully sell BI solutions, you have to understand your market’s needs, challenges, and point of view. Find out how the companies you’re targeting are approaching SaaS-based BI solutions in On-demand Business Intelligence Solutions . In this informative report, you’ll learn about the information challenges faced by small and midsized companies, how Read More...
When Is It Time to Re-implement?
One

escalations and re assignments  Is It Time to Re-implement? When Is It Time to Re-implement? Featured Author - Bill Cone - November 27, 2004 Introduction One universal truth still remains with all ERP systems deployed in companies today. Change in your business model is inevitable and if you do not readjust your ERP systems to support the change, your system can ( and probably will ), cripple your organization. Change is good news for most organizations since it reflects adjustments in the markets they serve, and change can be Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

escalations and re assignments  ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I) Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The protagonist of the Read More...
PROMYS
PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management

escalations and re assignments  tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable hours. As part of the PROMYS enterprise business Read More...
TrueComp
TrueComp addresses the challenges faced by compensation administrators, including retroactive changes to compensation plans, territory assignments or

escalations and re assignments  TrueComp addresses the challenges faced by compensation administrators, including retroactive changes to compensation plans, territory assignments or organizational reporting structures (even affecting closed periods); modeling and forecasting future compensation expenses; quota management for the entire organization; and researching and resolving disputed sales credit situations. The solution also accommodates customized territory definitions, non-standard management roll-ups, and multiple Read More...

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